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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Donna F
Verified Buyer
“Great experience! I live in the “Carpet Capital”. Can always get best price at Incredible Rugs!!”
Helpful Report
Posted 4 years ago
Kathleen Z
Verified Buyer
“I ordered 2 rugs that were in stock and my order was immediately confirmed. However, I heard nothing else for 4 full business days. I finally contacted them again and now received an email that they were packed and shipped. Seems to be a longer delivery time and less communication than last time I ordered.Still pleased I will receive them in about 10 days from ordering.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Went very smoothly”
Helpful Report
Posted 4 years ago
Brenda H
Verified Buyer
“Very pleasant experience. Rug arrived in 2 days all packaged perfectly. Looks gorgeous in my room.”
Helpful Report
Posted 4 years ago
Gregg C
Verified Reviewer
“We love our new Karastan rug, and could not be happier with the communications and support from Incredible Rugs and Decor throughout the entire process. We highly recommend Karastan and Incredible Rugs and Decor! Amazing Rug - Amazing Seller”
Helpful Report
Posted 4 years ago
Linda H
Verified Buyer
“Sorry about earlier comment. Just got shipping info on one item.”
Helpful Report
Posted 4 years ago
Margaret W
Unverified Reviewer
“The Route Package Protection was automatically added to my fee, which I did NOT want, but I couldn't delete it from the final bill and didn't want to start all over again to try to avoid it. I felt a bit cheated, and wildlife a refund for that.”
Helpful Report
Posted 4 years ago
Natalie G
Verified Buyer
“Has kept me informed with quick response time after placing the order. The follow up on the order has been excellent. Keep up the good work!”
Helpful Report
Posted 4 years ago
Laura L
Verified Buyer
“Excellent customer service and communication!”
Helpful Report
Posted 4 years ago
Ellen K
Verified Buyer
“Rugs are beautiful, I wish the size would have been the right sizes. Service has been exceptional, ordering and returning.”
Helpful Report
Posted 4 years ago
Pamela E
Verified Buyer
“Was able to maneuver around on my mobile with no problems”
Helpful Report
Posted 4 years ago
Chris L
Verified Reviewer
“They refused to refund after they said they would. Horrible experience.”
Helpful Report
Posted 4 years ago
We offer a 30-day return policy. Your order was delivered 5 months ago, which is well outside of the return period. We do not take back or resell used/pre-owned merchandise.
Posted 4 years ago
Diane C
Verified Reviewer
“A very large selection of rugs to view from designer names and rug makers companies i.e. Mohawk and with various styles to choose from. The ability to view rugs in a room is an exceptional option which enabled me to see rugs and make a choice of what I personally liked. It was a pleasant on line shopping experience!”
Helpful Report
Posted 4 years ago
Bob
Verified Buyer
“You made it very easy Thanks”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Mary was very helpful and knowledgeable. She was able to answer all my questions.”
Helpful Report
Posted 4 years ago
Amy A
Verified Buyer
“friendly knowledgeable guys fast service”
Helpful Report
Posted 4 years ago
Joan D
Verified Buyer
“Easy to navigate website and huge selection!”
Helpful Report
Posted 4 years ago
Brian W
Verified Buyer
“The shopping experience was fine. No issues. The delivery and product is another story I’ll address in product review.”
Helpful Report
Posted 4 years ago
Jeffrey G
Verified Buyer
“Easy to navigate and purchase.”
Helpful Report
Posted 4 years ago
Jack F
Verified Reviewer
“Very pleased with Loloi Odessey 5.5 by 8.6 rug for living room . Great design and colors to go with hardwood floor. Very efficient purchase and delivery process. Rug was carefully wrapped/protected. Phone representative was very professional. Jack”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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