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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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James M
Verified Buyer
“We have received nothing as yet”
Helpful Report
Posted 5 years ago
We sent tracking details to you at 4pm today. Please check your junk/spam folder and feel free to contact us if you need the tracking details. Your order shipped by Fedex and is scheduled to arrive on Monday. Thank you and enjoy!
Posted 5 years ago
Jennifer L
Verified Buyer
“Good selection. Site and navigation is a little clunky. Good customer service proactively reaching out re order.”
Helpful Report
Posted 5 years ago
Kathleen H
Verified Buyer
“Great selection and prices. I’m a repeat customer and will return again to purchase additional quality rugs. Free rug pad is a nice addition.”
Helpful Report
Posted 5 years ago
Patricia S
Verified Buyer
“Loved to be able to see the rug in my room via pic. Ordered a sample just to make sure”
Helpful Report
Posted 5 years ago
Vladimir B
Verified Buyer
“Great customer service! Matt personally helped to resolve a problem with FedEx delivery delay. Appreciate it”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“This website has a large and varied selection of rugs, plus accessories like rug pads, both of which I am shopping for. I found it really easy to hone on what I wanted by entering numerous, flexible search criteria.”
Helpful Report
Posted 5 years ago
Bernadette B
Verified Buyer
“Easy to navigate and bonus was receiving a 10% code. I’m very excited to get my rug”
Helpful Report
Posted 5 years ago
Nancy L
Verified Buyer
“Loved the ability to see how a rug would look in the room where I was planning to use it. Very helpful!”
Helpful Report
Posted 5 years ago
A S
Verified Buyer
“It said my rug would ship in 3 to 5 days and it’s been almost 2 weeks and still do not know if or when it is shipping. Do not get communication from company but they did ship rug pad.”
Helpful Report
Posted 5 years ago
Perhaps our emails may be landing in your junk/spam folder? We emailed two order updates and sent tracking details showing the shipped and will be delivered Friday by Fedex. Please call or use live chat if you need anything further. Thank you.
Posted 5 years ago
JAMES I
Verified Buyer
“Found the perfect rug for our family room thanks to the tool that Incredible Rugs provided that allowed me to take a picture of my space with my rug selection. Worked like a charm! Price, quality and service were all what we were looking for.”
Helpful Report
Posted 5 years ago
Sandi L
Verified Buyer
“Robert and Peter are the best! The entire team cares and handles your concerns with top notch service. I recommend Incredible rugs to everyone out there looking for quality merchandise and fantastic customer service ! A happy California customer 😁”
Helpful Report
Posted 5 years ago
Beverly H
Verified Buyer
“I was amazed at their selections’ quality and price! So excited to receive mine.”
Helpful Report
Posted 5 years ago
BB W
Verified Buyer
“Nothing short of amazing service. So impressed, I received order updates unlike any other retailers, from personal to automated from the moment I placed the order to the moment it arrived. Never left wondering anything about my order. First class operation.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I'm so very impressed with IR&D.....A very reputable company!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Online shopping was smooth and simple.”
Helpful Report
Posted 5 years ago
Jill B
Verified Reviewer
“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”
Helpful Report
Posted 5 years ago
Jill B
Unverified Reviewer
“Very happy with the help I received when I called for specific information! I hope I receive my rug without any complications!”
Helpful Report
Posted 5 years ago
Ashleigh
Verified Reviewer
“Excellent customer service, great price match program, and quick shipping!”
Helpful Report
Posted 5 years ago
Shawn J
Verified Buyer
“The shipping time was supposed to be 2 to 5 days, but it has been about 10 days and I finally received notice today that item is shipping today.”
Helpful Report
Posted 5 years ago
Sorry for the delay on this order, Shawn. We had trouble locating one of the swatches but our showroom had one available, so you'll both samples very soon. Thanks and good luck with them.
Posted 5 years ago
Suzanne A
Verified Buyer
“The ordering process was great. Friendly helpful staff. It took 9 days to be shipped! Not sure when it will arrive. No tracking info yet. Taking too long for the shipping process.”
Helpful Report
Posted 5 years ago
Thank you for your feedback, Suzanne. We're monitoring this delay at Nourison's warehouse. They have been short-staffed and will be working this weekend to get caught up. We're keeping an eye on your order and will keep you updated as it progresses. You can expect it to arrive next week. The Vallencierre rug is gorgeous and definitely worth the short wait.
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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