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Irish Parcels Reviews

4.5 Rating 2,401 Reviews

89 %

of reviewers recommend Irish Parcels

Company Reviews

4.5

Based on 2,401 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 17th December 2023

Irish Parcels 5 star review on 16th December 2023

Irish Parcels 5 star review on 16th December 2023

Irish Parcels 5 star review on 14th December 2023

Irish Parcels 5 star review on 9th September 2023

Richard O Flynn

Irish Parcels 5 star review on 7th September 2023

Irish Parcels Customer

Irish Parcels 5 star review on 23rd March 2023

3

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GLS did not collect on their suggested collection day. At closes of business on that day it was changed on system to "In Transit". It was Friday and no one was contactable until Monday.”

Posted 6 years ago

Thank you for your feedback. We are very sorry if you experienced any issues with your Irish Parcels shipment. Although the vast majority of our collections take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. We recognise that occasional delays may occur due to factors beyond our control. I can see that a member of our customer support team rescheduled this collection free of charge, however, was not made aware that the item was left at a GLS ParcelShop. GLS advised that they were surprised that the GLS Parcel Shop accepted this item as the item was prepaid and this is not normal protocol. This rescheduled collection attempt then failed as the driver went to the original collection address provided at booking. I can see that, once we were made aware of this, our customer support team requested that the driver collect from the GLS ParcelShop, despite this being beyond normal protocol. I can see that the item was then collected and has since been delivered successfully. Again, we apologise for any inconvenience caused. If you have any questions, please do let us know and we will be more than happy to help.

Posted 6 years ago

“Collecting day was 25.7 time frame from 9:00 to 18:00. Nobody collected my parcel that day. I contacted Irish parcel via live chat told them that problem all I got after 15 minutes was number for GLS what I can find on google in 15 seconds. Useless”

Posted 6 years ago

Thank you for your feedback. We are very sorry for any issues you experienced with your collection. Although the vast majority of all of our collections and deliveries take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I can see that you contacted us via live chat before 6pm on the day of your collection; as the collections can take place right up until 7pm, you were provided with the contact number for the courier to enquire when the driver would be with you. This number is provided as Irish Parcels does not have direct contact with our courier partner's drivers, and this is the best way to get a more specific time for the collection. Unfortunately, the collection did fail after this time. However, I can see that it was collected successfully the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 6 years ago

“Arrange collection of one parcel and then another, but the 2nd was going to be collected the next day so I called to see if they could both be collected the same day, it was suggested I phone carrier - what am I paying IrishParcels for? Collection of first parcel was at 10 to 6, so whole day wasted with no indication of collection time and driver would not take 2nd parcel although he said it would be him collecting the next day, also he could not narrow down between 9am and 6pm when he would collect. Very unlikely to use service again.”

Posted 6 years ago

Thank you for your feedback, Daragh. We are very sorry you feel let down by the service. With regards to the collection time-frame, we do advise within our Terms and Conditions that all of our collections and deliveries take place between 9am-6pm. We may be able to narrow down this time-frame on the day however, we are unable to guarantee this as these times are set upon by our courier partners. Your first collection took place within the advised time-frame. With regards to your second collection, our customer support would have advised to contact the courier directly to enquire whether this could be collect a day in advance as this would be at the courier's discretion. Typically, collecting items ahead of when they are actually booked can cause complications with the shipment, potentially causing delays; which is why the driver ultimately refused to do this. With regards to Irish Parcels' role; we are the booking agent for your shipment. We offer courier services at a significantly discounted rate in comparison to booking these directly. Again, we apologise for any inconvenience caused in this case.

Posted 6 years ago

“I have been waiting for a week for my package to be collected! I called GLS and spoke to an extremely rude and disinterested member of staff also. I am requesting a full refund for the lack of service I have received.”

Posted 6 years ago

Thank you for your feedback, Sara. We are very sorry for the issues you have experienced with your collection. As our courier partner are a third party company, we cannot comment on their behalf, we can only apologise on behalf of how you feel you were treated. We do ask that, if a collection fails, to contact us directly so that we may rearrange this for you. I can see that the collection has been attempted during the hours of 8am-7pm as advised in our Terms and Conditions however no contact was available for this; as our courier partner sets the time-frame for collections, we may only request more specific time-frames however, these are not always guaranteed. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us directly and we will be more than happy to help.

Posted 6 years ago

“Parcel still not delivered your tracking system showing in transit . At the time of booing it's showing 2 to 3 days it was urgent document Found Very bad service need our money back now it's useless for us .”

Posted 6 years ago

Thank you for your feedback, Riaz. We are very sorry that your item has not arrived. It is advised during booking, 'Please note that TNT is experiencing some delays due to an IT update. Please allow an additional day than normal for collection and delivery.' We do understand that this is now outside of the time-frame; unfortunately this issue is entirely out of our control and we can only profusely apologise for this on our courier's behalf. I can see that you have been in correspondence with a member of our customer support team with regards to this who has advised that the tracking information should begin to update shortly. Again, please accept our sincerest apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us directly and we will be more than happy to help.

Posted 6 years ago

“Parcel arrived totally smashed. And it was metal mirror frame. Would not expect that from Currier.”

Posted 6 years ago

Thank you for your feedback. We are very sorry if any items sent with Irish Parcels were damaged. Damage is extremely rare on any of our services and we sincerely regret that this happened in your case. Please email us directly at info@irishparcels.ie with photos and details of the damage and we will investigate this further with our courier in order to pursue a claim. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 6 years ago

“I dont know if it is your fault or the company GLS, but something went wrong and I have paid for two shipments from Ireland to Denmark for only one order. It went wrong as I checks my track and trace number , and discovered that GLS, wrote that my pick up had failed, because there was no order to pick up. I got worried and wrote a mail to you, and you told me to book again, and so I did, you said that I could get a refund for the failed pick up. You wrote again and said that the refund was refused because the order was picked up......But you didn't give me a refund for the new order I booked, instead I have received an order I never ordered, so someone is missing their order.”

Posted 6 years ago

Thank you very much for your feedback and for using Irish Parcels. I can see that you booked one shipment with us and, as well, re-booked a second shipment. As per the tracking information on each of these shipments, items were successfully collected and delivered on both occasions, which is why this refund was refused. If you believe that the incorrect items may have been handed over from DSV on one occasion, you would need to clarify this with both DSV and the delivery side, because as per the tracking information, our courier fulfilled both shipments that were booked. If you have any further questions about this, please contact us and we will be more than happy to help.

Posted 6 years ago

“Booked a parcel on Thursday 1st june, wasnt picked up until the 7th June, customer was meant to have it by 8th of june and wont have it until 15th June at the latest now, hes not happy, it makes me look bad and Im not happy”

Posted 6 years ago

Hi Mark, thank you for your review. I can see you booked an economy service to send a parcel from Ireland to Australia. We also offer an express service if the items were urgent. Did you get in touch when the item was not collected to book another collection? If you miss the collection or the driver does not arrive we can book another collection as soon as we are made aware of this. Simply email, live chat or phone us and we will be happy to help.

Posted 6 years ago

“The delivery man didn't help carry my boxes. I had 5 and I leave on the first floor of a block of apartments. I had to carry all of them by myself and one of them was close to 20kg. Not a good service in my opinion”

Posted 6 years ago

Thank you for your feedback. We are very sorry that you feel let down in this case. As our courier is a third party company, we are unable to comment on their behalf. However, we will certainly pass this feedback on to them. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let me know and I will be more than happy to help.

Posted 6 years ago

“Service advertised as tnt, which was the reason we chose it as continuous tracking but GLS was courier for pick-up. GLS picked up a day late. Had to chase Irish parcels the following day to ensure it was picked up. Tracking stops when GLS hand over to UK courier.”

Posted 6 years ago

Thank you for your feedback. We are very sorry for the confusion in this case. We have checked this on our side and can see that the service advertised is GLS however, the image shown may have been TNT. We are unsure what may have caused this however, if this is the case, we are very sorry for any confusion. As per the price of the shipment, the service booked was GLS, as booking TNT for this shipment would have come in at a much higher price. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 6 years ago

“There's really not much that went right over the three times that we gave Irish Parcels a go. Drivers that never turn up, don't use their phones to keep you informed - apparently he got stopped by Garda for having a 'bald tyre' (his words, not mine), making him 2 days late - threw our FRAGILE parcel into the truck. GLS was contacted to deliver and they just kept the inefficiency up to the last. Our customer was furious. I.P have used vry excuse not to give a full refund....There will NOT be a fourth offer made.”

Posted 6 years ago

Thank you for your feedback, Nick. We are very sorry that you feel this way and we sincerely apologise for the negative experience you have had. We take this type of feedback very seriously as we always strive to provide our customers with the best service possible. We are very sorry that you feel let down by our courier partner - as advised via email correspondence, we will pass this feedback onto our courier who will internally investigate this further. As a booking agent we do offer more than one courier service and would always advise on using a service more suited to your needs. As the items are sent on a non-guaranteed service we are not reimbursed any of the costs of the shipments for a delay of any sort by the courier. However, I can see that our customer support team has offered compensation in line with our terms and conditions. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please do let us know and we will be happy to help.

Posted 6 years ago

“I found Irish parcels online myself hadn't heard of them before, I was delighted I did as their price was the best I had got to send a parcel. I called to make a few inquiries and the lady was so helpful. Parcel was collected promptly and delivered quickly also. Overall great service would definitely deal with them again.”

Posted 7 years ago

Thank you so much for your review! We're delighted that Irish Parcels could help.

Posted 7 years ago

“I posted Two packages to Rome and one was delivered, we had to go looking and made multible phone calls until the the second package arrived a day later.”

Posted 7 years ago

Hi Barry, apologies that one of your items was separated and arrived the next day. I can see that the service booked was an estimated 1 -2 day service and both parcels arrived within this timeframe. Apologies for any inconvenience this may have caused.

Posted 7 years ago

“The best online courier website. Very easy to navigate and great service”

Posted 7 years ago

Thank you very much for your review. We really appreciate it.

Posted 7 years ago

“We were it was a remote area and sent several emails to verify that this would not affect the collection. After three confirmation emails from Irish parcels we proceeded only to be told two days after the alleged pickup that it was no longer possible to ship in this part of China. Very poor service. No compensation”

Posted 3 years ago

“very efficent,great to deal with the price could not be beaten,delivered on time,will use them again ,and reccomend to any one try them first you won't regret it harry”

Posted 7 years ago

Thank you very much for your review, we're delighted Irish Parcels could help.

Posted 7 years ago

“Unrivalled value for money. Speedy collections ,excellent tracking & always available for questions!!”

Posted 7 years ago

Thank you very much for your review, we're glad we could help.

Posted 7 years ago

“Very prompt delivery from UK to South West Kerry at reasonable price. We will use them again.”

Posted 7 years ago

Thank you for your review, we really appreciate it.

Posted 7 years ago

“Web system is good. Pity we could not complete the order on line. Will recommend your service and likely use it again. Thank you”

Posted 7 years ago

Thank you very much for your review, it is appreciated. I am very sorry if you had an issue placing an order online, if you could send us an email (via contact page) the details of the issue you had we will make sure this does not happen again. Thank you very much.

Posted 7 years ago

“FIRST TIME I USED YOUR SERVICE AND I WILL DO SO AGAIN VERY PLEASED WITH YOUR SERVICE”

Posted 7 years ago

Thank you very much for your review, it is appreciated.

Posted 7 years ago

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Irish Parcels is rated 4.5 based on 2,401 reviews