JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,356 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“How do I get I'm touch with these people the number on the website is disconnected and I want my money obey back or my parcel....please help”

Helpful Report

Posted 9 years ago

“I live in Dublin and placed an order online in the UK. The money for my order was deducted from my account. The items in my order were picked out by my two children for Xmass. The items were NOT available on the Ireland website. My order included postage which I had no problem paying. The money was deducted from my account. I have now received an email from JD Sports to state my order is CANCELLED and to order through the Irish JD Sports. I sent them an email to tell them how disappointed and annoyed I was as these items were not available through the Ireland online site. They have still not replied”

Helpful Report

Posted 9 years ago

“I Never received my order. When I rang up worst customer service ever. I was told theyd received no order despite me receiving an email & them taking my money from my bank account. Do not order from this firm they do not care when things go wrong.”

Helpful Report

Posted 9 years ago

“Took my money but didn't send goods. Contacted customer services, worst service ever couldn't find order despite having my money. Do not order from here.”

Helpful Report

Posted 9 years ago

“To you is a great disrespect.even a concrete response to your message has not dat. In first that ordering a pair of sneakers for men and women receive is poor and i am ready to return the product exactly as i received it in the box with a spray logos papers with him,and i got back together with your refusal intro just throw the bag”

Helpful Report

Posted 9 years ago

“Waited for few minutes to be served. They looked at the and ignored. I eventually left. Seriously unpleasant experience.”

Helpful Report

Posted 9 years ago

“I wouldn't even rate jd as 1* if I could ... Brought a pair of pink soda joggers at Kingston jd on 6th October to finally getting them out the bag today to find a rip on the bum, I called Kingston jd twice no answer it rang till it cut off both times, rang Staines jd twice no answer again, so I decided to call customer service to make a complaint. I had to wait to choose options and when chosen they hung up on me so called again a girl answered, I was told I would have to return the item to the store and they will send this off for an evaluation of the rip to see if it was a manufacture error just because I have removed the tags and it can't be re-sellable??? Why would you want to re-sell something that's clearly ripped baffles me for one but to be told I wouldn't be given a new pair I would have to wait till the evaluation was completed. I also mentioned that I had made a previous complaint about shoes that was thrown over my home gate that was open and visible to all public to see I was told for this I would recieve a ten pound voucher as a gesture of good will and never received this at all the girl clearly didn't seem Intrested in resolving the issue at all, I told her that I would make it know to people that they should never shop in jd stores again because of the level of customer service is absolutely disgusting and they should be ashamed of themselves.”

Helpful Report

Posted 9 years ago

“I ordered my trainers on Friday 30th September (just over a week ago) and got free delivery. 2 days later on the Sunday was told that they would arrive between an allotted time. Never arrived. Rang customer services Monday...couldn't do anything apart from email Hermes. Still nothing. Tuesday came along...no parcel..they had to send me out a form for me to sign to confirm I hadn't got the parcel. Was practically told on the phone I could be lying..which was very rude of the customer service advisor. Rang again Tuesday...nothing they could do...promised to send out form over email to take less time...it never came, I rang again to ask where the emailed form was...they hadn't sent it, had to request it to be sent. Finally got the form Tuesday evening...printed it. Signed it and emailed back, I then got 3 emails and texts telling me my jd parcel had been delivered even though it had not, to a secure location, yet no calling card had been posted through my letter box. Still waiting for my trainers now and have no idea how long this investigation is going to take, THEY ARENT KING OF TRAINERS AND CERTAINLY ARENT KING OF CUSTOMER SERVICE OR DELIVERY! NEVER EVER SHOPPING THERE AGAIN EVEN IF SOMEONE PAID ME TO!”

Helpful Report

Posted 9 years ago

“Bought trainers went back to change them bcoz they were making my foot swollen but they said they are going to send it to inspection team so I had to buy another for work it's a joke for them never gunna shop at jst again even not for my kids”

Helpful Report

Posted 9 years ago

“Ordered a product on a Friday for next day delivery as i wanted it for the weekend.. was told it could arrive anything up to 8pm that evening, had to sit in the house for 10 hours, it never turned up. called sunday morning to be told that hermes said they ''didnt have time to deliver it'' was told it would arrive monday - not much good to me when there is no one at my house. Wished I'd never ordered- Awful service - Never again!! Still have no idea where my product is,tracking not updated since friday.”

Helpful Report

Posted 9 years ago

“The were quite alot of customers assistants on the shop floor but yet not efficient enough to help anyone get the right brand choice and just overall very disappointed.”

Helpful Report

Posted 9 years ago

“Footwear overly price not up to standard ,wouldn't waste any more money on this company...”

Helpful Report

Posted 9 years ago

“Purchased my sons school shoes/trainers on friday 26th August for next day delivery to my address from the high cross branch in Leicester. SATURDAY- no trainers rang customer services had been a delay would be with me Sunday lovely SUNDAY- no trainers rang again would be with me Tuesday due to bank holiday Monday obviously TUESDAY- no trainers so 1st phone call of day was told they had been delivered and would contact their couriers and get back to me 2 nd phone call after no call back courier was not familiar with address and had returned them would be with me within 24 hours WEDNESDAY- no trainers was promised they would be delivered definitely Thursday and gave a £10 gift card as apology THURSDAY no trainers getting very angry now and promised again delivery for Friday FRIDAY- rang them apparently couldn't discuss order with me as my husband had gave his name on purchase due to data protection, this is after numerous calls made by myself and my husband and having my husband confirm I can discuss with them so they have completely contradicted their own policy on this as have spoke to several people about this order all week . They have took the money out my bank and I do not have the goods I've paid for with numerous promises of my order being delivered. LATEST- I now have to wait for a form to come in post to sign and send back for them to investigate what has gone wrong before getting my money back. Surely this is wrong ?”

Helpful Report

Posted 9 years ago

“Disgusting service”

Helpful Report

Posted 9 years ago

“In the morning someone from Hermes came to deliver my parcel but I did not hear the door knock. There was a note posted through my letterbox saying that my parcel has been left in our recycling bin. When I opened the recycling bin there was nothing in there and I also asked my neighbours in case they had my parcel. I do not know where my parcel is now and I'm not very happy.”

Helpful Report

Posted 9 years ago

“JD customer services is a joke, after waiting 15mins on hold the phone was answered by a rude abrupt young lady who could only speak what Id refer to as 'chav language' I was then then given poor quality information about returns and fobbed off to Hermes couriers. Big plus to Hermes who also couldn't believe how Id been treated and walked me step by step through the returns process. I will never be shopping at JD sports again”

Helpful Report

Posted 9 years ago

“JD Sports has the worst customer service of any store I have ever shopped with. First, I was charged for an order that was cancelled. When they finally refunded me, it was for less than the amount they charged me. I had to contact them to correct it, and they never fully refunded me so I ended up losing about $10 USD for no reason on a cancelled order. The order that I did actually place and receive came in the incorrect size. I had to call to sort it out and was told that they would send a return label. When a return label didn't arrive, I called again and was told that no one had actually noted my order to send a label or anything at all. Then I was told that they would just refund me for the incorrect item. I was told to place another order after I get my refund, but that would mean I would have to pay another shipping charge. She couldn't seem to understand what I was saying. Eventually she hung up on me. Now I am stuck with a useless item. Absolutely horrible service riddled with mistakes that take time to deal with. I will tell everyone I know to avoid dealing with this company.”

Helpful Report

Posted 9 years ago

“I went in try buy a new ball for my son and I saw one on the floor so I bounced it and had a look at it and a rude staff member told me to put it back like he's some sort of police man as I found it on the floor I returned it to where I found it after more browsing the man came back and said I told you to put that back I then left the shop this was at the Bolton branch in the market place”

Helpful Report

Posted 9 years ago

“Disgusted I ordered some trainers for £125 they cancelled my order,I rang and they said it was out of stock then I rang again got told different about card not registered to the address when it is. Asked for a refund now saying not their responsibility it's my banks. Absolutely disgusted.”

Helpful Report

Posted 9 years ago

“JD sports is amazing my package came and I was so happy and had no problems and was fast. Would recommend it.”

Helpful Report

Posted 9 years ago

JD Sports is rated 2.1 based on 1,356 reviews