JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“No starts (you have to give 1 star otherwise you cant continue as online service it's shit at best.”

Helpful Report

Posted 8 years ago

“Placed an order, received confirmation email and order number and waited... and waited. Eventually (week and half) checked order on-line, no record. Contacted them and they advised they would refund me as one item wasn't in stock. The agent said he would try to get the order cancelled. Didn't ask if I still wanted other products or even advise of what they didn't have. I am still awaiting my refund. I have found lots of similar complaints on-line, are they just taking as much money as they can so they can make a little money off of the interest? Would they have ever let me know if I hadn't chased them up? Who knows, steer clear of these clowns. I know I'll stick to Amazon in future.”

Helpful Report

Posted 8 years ago

“Order placed and monies taken over 3 weeks ago Have emailed customer services 8 times but still no reply. Very disappointed, have tried to phone several times again can't get through Will not deal with JD Sports again”

Helpful Report

Posted 8 years ago

“Placed an order 2 weeks ago on 22.11.16 but it has still not been received. I've Chased up by email twice... the first one was responded to saying there had been a technical problem but the second email was ignored. Tried phoning today but cut off before I could speak to anyone. J D Sports took my money two weeks ago. These items were for a birthday present - but the birthday has been and gone. Very Very Disappointed - and still no sign of the order. Terrible service. Avoid.”

Helpful Report

Posted 8 years ago

“Ordered on Monday 28th November for store pick up. No email, no communication off them. The online 'order tracker' not working. Sent email, replied back 24 hours later saying it was ready for dispatch to the store for delivery on the 5th Dec and that I'd get an email tomorrow and that it takes 3-5 WORKING days so it was on time. The store is open, the customer services hotline was open but Sat is classed as a non working day for their convenience. It's now 1900 hrs on the 5th Dec, no email, nothing. Click and collect..............................and wait 7 days! Going to be going into an 8th day. Missing my sons birthday. Looking on here many people have had the same problem. DO NOT USE. Awful service. This place is one of the High Streets leading Sports retailers and it's by far, the worst experience I've ever. Why would it take 3-5 days for an item to be delivered to the store from distribution centre anyway? It's put in a truck not sent 2nd Class post. Again, I reiterate,DO NOT USE, take your custom elsewhere.”

Helpful Report

Posted 8 years ago

“Ordered a top online via my so called JD account. No order appeared in my account and the money was taken from my bank account. I had to call customer services who said that it will be with the store as arranged and that I will receive an email. No e mail arrived but I got a text with the details. My husband went to the Dartford store to collect it and they said they didn't have it and I called them they said they definitely didn't have it although she didn't even check when I was on the phone to her and that I should call the customer service again. Called the customer services who contacted the store and low and behold the package was there only 10 minutes after my husband had left. Appalling customer service from Dartford store, very non committal with a can't be arsed attitude.”

Helpful Report

Posted 8 years ago

“I ordered a pair of trainers online over 10 days ago and they still haven't been delivered to store. I arrived in store (Meadowhall) to see if they had been delivered as I hadn't received an e-mail advising they had been delivered (should take 3-5 working days) and the lady who served me was very unhelpful. I then called customer services who were also unhelpful, stating that they 'don't know where the order is and it might have been lost'. I got advised he would call me back once he has contacted the warehouse, but I received no phone call. The day after I called them again, still advising me they don't know where my parcel is and will call me back! I ordered this over ten days ago and needed this for a specific date! Customer services should have arranged for another order to be delivered to store and work out themselves what has happened with the other!! Why should I wait when the money has already been taken out of my bank yet I still have no parcel! Absolute joke!”

Helpful Report

Posted 8 years ago

“Yesterday i was looking online for a pair of shoes and found a nice pair that i thought would suit me but then realised i was going to town the next day so i though i'd buy them then instead. i went into the JD store in Nottingham and picked up the shoe. luckilly they had the shoe in my size but for some reasion instead of normally waiting a few minuites for them to bring the shoe down i had to wait 30 minuites! after finally getting the shoe and trying them on they took the shoe to the till so i could purchase them. Once i had arrived at the till i was told that they only had one actual shoe in the box so i then had to wait another half hour for them to find the shoe. after waiting an hour in total i was told that they didn't have the other pair so i had to order online to get the shoes which is a massive dissapointment as i was going to order them in the first place so it was not only a waste of my time but a waste of my friends time. to make up for the error they made they could have atleast discounted the shoe but no, they showed no signs of sympathy for an unhappy customer as i had to pay extra for postage.”

Helpful Report

Posted 8 years ago

“Solid 5 stars after reading the reviews. Made my day I'm in tears right now laughing at how terrible the service is at Jd”

Helpful Report

Posted 8 years ago

“I ordered a personalised football shirt and another shirt on 20.11.16 I paid for next day delivery! I emailed jd on 22.11.16 asking why items have not even left the warehouse! I get a reply that it's beein looked into and will get back to me! I've had no reply and it's 25.11.16, items are still in the warehouse! Do not order from jd ever!”

Helpful Report

Posted 8 years ago

“I ordered the mens Jordans 23 on 21.11.16 and paid for next day delivery. My items should have arrived on 22.11.16 but JD Sports messed up the order and left me waiting home the entire day without professional courtesy to keep me updated. On 23.11.16 I telephoned JD Sports after again not receiving my item and requested a immediate full refund which they are nos refusing and saying my item will be delivered in 5 working days from 23.11.16 and will be left with a neighbour/safe place if I am not home. I told them that I do not consent to this and if they do so it will be at their own peril. Staff are rude and uneducated. I will now be reporting JD Sports to Trading Standards and taking them to a small claims court for a substantial figure. I do not recommend shopping which such a incompetent, illiterate and foul organisation as this.”

Helpful Report

Posted 8 years ago

“I have ordered 6 different pairs of trainers from JD sports ireland in the last week and every single one has been cancelled. The first two packages I added clothes that I didnt need into to avail of their free delivery and the last four transactions I picked to collect in my nearest store and they've all got cancelled . Why do they say that products are available when they clearly arent. Joke of a website.”

Helpful Report

Posted 8 years ago

“JD delaying refund process.”

Helpful Report

Posted 8 years ago

“Customer Service dept= broken promises, being told incorrect information, misleading information. No care or consideration for their customers at all! - DO NOT order from JD Sports and get delivery to your home. Paid for next day delivery, was due to be delivered Sunday 13th Dec - still waiting! Now JD have said been delivered to secure location and because of this I will not be receiving my refund for a parcel I NEVER got?!!! They can not give me any details about where the "secure location is" and have said that because Hermes have said they have delivered the parcel I will not get a refund!! Shame on you JD Sports!”

Helpful Report

Posted 8 years ago

“*BUYER BEWARE - DO NOT USE THIS COMPANY* Placed an online order JD Sports online Tracking stated still in warehouse after 3 days Contacted JD Sports, informed will be sent out in next 24 hours Day 5 still showing order in the warehouse Try and you "Live Chat" stating it was live, was not live an no one came online to help Emailed online service -NO reply Phoned customer services, told the following Order coming Sunday, then told no order coming Friday or Saturday. The told no order coming Sunday. Then told did not know when order was coming as NOT allowed to phone warehouse. Then told we will email warehouse but it takes 4 hours and I am going home at 7pm. The told I would not get a reply on warehouse update. Then told phone the store Friday and Saturday to see if your order was on its way or had arrived. Then told they have NO information after being on the phone half an hour. Then told you could have 10% off your next delivery. I replied I want an update on this order and DO NOT want 10% off next delivery. Told by customer service agent its very Frustrating it happen to me! THIS MUST BE THE WORST COMPANY FOR ORDERS, UPDATES, CUSTOMER SERVICE I HAVE EVER KNOWN. SHAME ON YOU JD SPORTS. Will be contacting Trading standards under the consumer act! I should have read the online reviews before placing an order, as missing incomplete orders and bad customer services is all over the site. So for your own sake and peace of mind DO NOT USE THE JD SPORTS ONLINE (SO CALLED) SERVICE”

Helpful Report

Posted 8 years ago

“How do I get I'm touch with these people the number on the website is disconnected and I want my money obey back or my parcel....please help”

Helpful Report

Posted 8 years ago

“I live in Dublin and placed an order online in the UK. The money for my order was deducted from my account. The items in my order were picked out by my two children for Xmass. The items were NOT available on the Ireland website. My order included postage which I had no problem paying. The money was deducted from my account. I have now received an email from JD Sports to state my order is CANCELLED and to order through the Irish JD Sports. I sent them an email to tell them how disappointed and annoyed I was as these items were not available through the Ireland online site. They have still not replied”

Helpful Report

Posted 8 years ago

“I Never received my order. When I rang up worst customer service ever. I was told theyd received no order despite me receiving an email & them taking my money from my bank account. Do not order from this firm they do not care when things go wrong.”

Helpful Report

Posted 8 years ago

“Took my money but didn't send goods. Contacted customer services, worst service ever couldn't find order despite having my money. Do not order from here.”

Helpful Report

Posted 8 years ago

“To you is a great disrespect.even a concrete response to your message has not dat. In first that ordering a pair of sneakers for men and women receive is poor and i am ready to return the product exactly as i received it in the box with a spray logos papers with him,and i got back together with your refusal intro just throw the bag”

Helpful Report

Posted 8 years ago

JD Sports is rated 2.1 based on 1,351 reviews