Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 536 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

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Anonymous // 01/01/2019

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“Horrible service. Takes months to get your order. Never rely on this website. I was even thinking it was a scam. I ordered a dress IN NOVEMBER!! For my Christmas party in a few days and never received it. Now I have to look for a new outfit , last minute. Horrible !”

Helpful Report

Posted 3 years ago

“Absolutely horrible horrible experience. They are my most favorite brand when they were alive in showrooms in London and in US. Online is cheap quality, horrible fitting, shipping wrong items and tricking customers with high quality pictures. Really disappointed. I was your biggest fan for 15 years. You LOST me. You shouldn’t be calling yourself Karen Millen. Not the quality that was sold at the store across UK and USA in store. Extremely cheep and below average material and fitting. I’m moving on KM. You lost one of the most loyal customers 😞. Please do not be fooled by the pictures.”

Helpful Report

Posted 3 years ago

“If I could give 0 rating I would. I ordered a standard UK size 12 dress which I know is my size and received a dress that's obviously not a UK 12; more like a UK 8 to 10 which cost me 216e . Very annoying as now I have the inconvenience if having to return it abd wait 28 days fur a refund. Never again order from Karen milen . Quality is not good either. Waste of time and money”

Helpful Report

Posted 3 years ago

“Trousers measured 4.6” larger than size chart. Should have been 27.6” measured over 31””. Dress armholes 1/2” larger one size. Trousers were on Black Friday, but now full price . K M won’t do a straight exchange. Impossible to get a result. Resolver have made contact with them but same old thing. Worst customer service ever. Owned by BooHoo now. They certainly make you BooHoo😡”

Karen Millen 1 star review on 8th December 2022

Helpful Report

Posted 3 years ago

“Products cheap. No free returns or exchanges. Forced to pay $30 to return items due to them belonging on a seperate order (because they don't do exchanges either. Customer service terrible. Go elsewhere.”

Helpful Report

Posted 3 years ago

“I ordered a coat from you 11 days ago. You sent it with Evri , it still hasn't turned up. I have requested to cancel the order and get a refund three times as per my rights under the consumer contract regulations and you have continued to refuse. Do not buy with Karren Millen,if something forest get delivered by evri you will lose your money and end up with nothing. Avoid.”

Helpful Report

Posted 3 years ago

“It actually deserves 0 star. I place an order since September 29 2022 and to this day I have not received it. There is no customer service and not even an email for follow up . STAY AWAY IT IS A SCAM”

Helpful Report

Posted 3 years ago

“I hate this store, I got two items from the store a top and a dress. I decided to return both items because the quality was horrible. I asked for the return label. On the top and got a international return label and on the dress I got a local Uk return label which I don’t live in Uk so I decided to return the dress and the top with one label, but I did provide paperwork with it. I got my return for my top but not for the dress. I asked the store for month to please return my money for the dress and he told me I should have never put the top with the dress. I even asked for them to check the cameras at the warehouse because I know I put both items in the bag. The dress was about $300 and I never got my money back. This is sooo not fair. I will never be shopping there.”

Helpful Report

Posted 3 years ago

“They sent an email to give me early access to their Dec 22 launch. I ordered a dress immediately. Paid and received a confirmation. 24hts later they decided to cancel my order. They said it’s sold out! I have done my order before anyone else, why is it sold out for me? I have ordered it first. Disappointed beyond believe. Avoid them at all costs”

Helpful Report

Posted 3 years ago

“Sent items back costing £300+ about 10 days ago company confirmed they have received them back back still waiting to be credited to my credit card not a good company to deal with will not be ordering again and advise any body else not to either no way of contacting them !!!”

Helpful Report

Posted 3 years ago

“I find it very odd there is not one single review from customers on the Karen Millen website not on even one garment”

Helpful Report

Posted 3 years ago

“Good quality clothing but unfortunately customer service is atrocious and virtually non existent!! There is no telephone number to call and when I email I am waiting a long time for a response and problem is never resolved! They don't even have live chat so I'm just emailing back and Forth with no resolution!! I ordered 2 dresses in size 12 via klarna. The 12s came up ridiculously small so returned them both on 8th November, but Karen Millen only gave klarna a partial refund and I am still waiting to hear back from Karen Millen about the remaining refund! Despite me having the Evri tracking code, they are saying they only received one dress back, so I'm not confident they will refund. I will take this further!!! The day after returning the 12s, I ordered a 14 via PayPal however it arrived LATE despite me choosing and paying for Premier next day delivery!! I will also be returning the 14 dress as its no use to me now, and out of principle will NEVER order from this awful retailer. I probably won't get a refund until January at this rate. I will open a case with PayPal if necessary!! I will not order any items from Karen Millen ever again, absolutely terrible service , from the ordering process right through to the returns!!”

Helpful Report

Posted 3 years ago

“If I could rate less than one star I would!... I'm deeply upset. I ordered nearly $2k of clothing from KarenMillen.com.au (not knowing it was coming from the UK...) for my 50th birthday - it's now heading into Christmas season and where are my clothes???. The order was split into two packages and I have received one package with the least amount of items. My order was placed on 2nd October and when tracking my 2nd parcel I could see that it had been held up in customs (DAI) since 17 October. I have been trying to follow up since then - it has been 5.5 weeks that my package has been delayed by DAI post. There is NO ONE you can talk to. The phone lines are bogus, no matter how long you wait you are NEVER next in the queue. The email support is also terrible, you get repetitive messages asking for, or saying, the same information over and over again and then they request information you have already provided but 3 weeks later.... I've sent my payment invoice/email and my afterpay payment proof and still NOTHING. To make matters worse, Karen Millen is the same, no one you can talk to about this and they just wipe there hands of it (via email...) I think I will take this to my social media AND the media so every person and every business can know to steer clear of these two companies! ENOUGH IS ENOUGH!”

Helpful Report

Posted 3 years ago

“Purchased a dress for a wedding which was lovely and arrived in a timely manner. After worn once the dress was cleaned at the dry cleaners on Karen Millens instruction. The dress basically feel apart, Karen Millen have agreed to issue a full refund which would be refunded as soon I as provided proof of postage - I am now two weeks on from sending the dress back and I'm still waiting on my refund. The customer service was great up until this point now no one is getting back to me. Shocking Service”

Helpful Report

Posted 3 years ago

“If I could give a zero review I would. Over six weeks of waiting for a refund for stock that didnt arrive, and all I have gotten from them is a reference code to take it up with my bank. I have never had such terrible customer service.DO NOT ORDER ANYTHING FROM THIS COMPANY. You might as well throw your money in the bin!!”

Helpful Report

Posted 3 years ago

“I bought a pair of statement earrings in April and have worn them twice for a very limited time period. After the second time of wearing the back broke off. The earrings cost £23 and therefore their cost per wear is quite excessive. I was advised by the Karen Millen Customer Service Team that there was nothing they could do as I had fallen outside of the 6 month period. I completely understand there needs to be a cut off period for refunds, but I would have thought that they would have at easr least been interested in the fault to build into product improvement. The earring is clearly too heavy for the back closure and hence there is a design fault. Historically I have been a real fan of the brand and I have always been delighted by the quality and design and have previously felt I was getting value for money. Sadly on this occasion I feel the brand has let itself down and in doing so has lost a fan!”

Helpful Report

Posted 3 years ago

“Is disappointing to hear Karen Millen is no longer efficient. I was looking forward to placeing orders from your Company. Can you please reopen your shop in Birmingham West-midlands and other parts of Uk? For Online seems not to be effective.”

Helpful Report

Posted 3 years ago

“Poor quality, sent out damaged and used coat, the coat was not folded and more like child packed it to the bag. Not what you expect £330 coat look when you open the parcel. Lining not sown in a pocket, stitching of the coat overall poor, fabric not what you expect that price range coat to be more like £40 coat from super market. One cs agent suggested -15% refund to me to keep the coat, and told the tailor to quote a higher price, this man suggested they pay for the repair after I provide a receipt from the tailor, and asked if the quote is enough for them. 3rd cs agent told rudely they won't pay and send the coat back. Random answers up to who reply to you. Another parcel was lost by Evri but Karen Millen's customer service let me in no need to wait 4 weeks until they can refund or send out a new... No proper customer service they can be contacted by Facebook or Twitter... KM was once a great brand now only name left... Avoid...”

Karen Millen 1 star review on 19th November 2022

Helpful Report

Posted 3 years ago

“The denim shirt remains a pungent smell after being washed several times and the consumer service team still has not given a response to that. I would never purchase items of this brand ever again in my life. The same thing would be said to everyone around me. Worst experience ever.”

Helpful Report

Posted 3 years ago

“If you return anything you have to fight and wait for months to get it. I returned a few items that didn’t fit. I emailed them regularly and they kept apologizing without any action. After six weeks I gave up and fortunately paid through pay pal. I called them and had my credit ten minutes later.If I hadn’t paid through pay pal I’m not sure I would ever have gotten my refund. Shop someone else‼️”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.3 based on 536 reviews