Name: Kiwi.com
Rating: 1.07

“DO NOT DO IT. Worst experience while traveling to Europe EVER. Once we booked our flight, the company kept emailing me that my flights are being rebooked. We did not fly on our intended flight route, instead we ended up traveling over 40 hours just to get back. Not worth it at all. WORST customer service as well. It added so much stress and ended up being twice as much as I would’ve paid for a regular ticket. Avoid at all cost!!!”

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Posted 4 years ago

“Never, I say never ever buy flight tickets from this fraudulent company....... In February 2021, I bought a ticket through KIWI. After few days I received an email saying one of the segments from the whole flight has been canceled. I requested a refund on the same day. Since then I have not received my money back. On the top, they are not answering my call or email anymore. It is my humble humble humble request, please do not buy any tickets on the KIWI platform.”

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Posted 4 years ago

“Attention. these are scammers. They haven't returned my ticket for 1.5 years. customer service does not respond. They reply to everyone on Twitter, but they don't respond to anyone about the return. I'm writing from everywhere but no answer. Months ago I received an email with a fake document and a refund, but no refund.”

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Posted 4 years ago

“This review is to warn people not to book through Kiwi Having received an email following the cancellation of our flights due to covid restrictions kiwi suggested we pay a fee of €20 extra for priority assisted refund.This meant that they would make contact the airline and sort out the refund in a quick timeframe of about 6 weeks. This was on Friday May 28th .Here I am 11 weeks later and nothing. So much for taking the stress out of chasing the airlines. What a joke.”

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Posted 4 years ago

“Fraudulent company. I would give zero stars if possible. I mistakenly entered a wrong date on my return flight that I realized immediately after pressing "book" button. I immediately tried to fix it the moment after pressing the button. They didn't let me change it and charged me for a whole new returning flight. There was no customer service representative available to talk to on the phone as it's not within 14 days of my flight date. Horrible company and horrible website. I will never book with them again. Avoid booking on this website by any means.”

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Posted 4 years ago

“Booking # 153300675 1. I bought an international round trip (2 legs each way) for my family of 4. 2. The third leg flight was cancelled by the airline. 3. Here is where the issues started: the options Kiwi.com gave me to replace the flight were not good for us. 4. They allowed me to deal directly with the airline and I found a solution, by adding one more stop to the return flight (5 legs now). I did on my own what Kiwi’s customer service could not do. 5. Unfortunately, when I bought the tickets, I had made a mistake in my son’s last name missing one letter. 6. I was able to make the correction directly with the airlines in 4 of the 5 legs. The last one was impossible due to the fact that Kiwi bought the ticket thru a company in Europe. 7. I called Kiwi and paid 30 Euros for them to make the change. 8. I called them twice a day for 5 days before they did anything. They finally admitted they were not able to make the change. 9. I lost the 30 euros and I had to buy a new ticket for my son for the missing leg. 10. Horrible customer service. I will never buy from Kiwi.com ever again.”

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Posted 4 years ago

“This is the worst company i have dealt with. Paid for flights worth up to £4000.They said i have kiwi.com guarantee but it turns out to be a TOTAL SCAM!!! Flights got cancelled and they gave me only £200 worth of vouchers!!! Not a penny back!! Absolute joke. Stay away from them please”

Helpful Report

Posted 4 years ago

“Booking # 153300675 1. I bought an international round trip (2 legs each way) for my family of 4. 2. The third leg flight was cancelled by the airline. 3. Here is where the issues started: the options Kiwi.com gave me to replace the flight were not good for us. 4. They allowed me to deal directly with the airline and I found a solution, by adding one more stop to the return flight (5 legs now). I did on my own what Kiwi’s customer service could not do. 5. Unfortunately, when I bought the tickets, I had made a mistake in my son’s last name missing one letter. 6. I was able to make the correction directly with the airlines in 4 of the 5 legs. The last one was impossible due to the fact that Kiwi bought the ticket thru a company in Europe. 7. I called Kiwi and paid 30 Euros for them to make the change. 8. I called them twice a day for 5 days before they did anything. They finally admitted they were not able to make the change. 9. I lost the 30 euros and I had to buy a new ticket for my son for the missing leg. 10. Horrible customer service. I will never buy from Kiwi.com ever again.”

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Posted 4 years ago

“I wish I had read the reviews before buying a ticket flight with this company. Despite I paid for kiwi guarantee they don't want to refund the money for my flight that I cannot use because the other flight was canceled. Poor response by message helpline and impossible to call them. I am really disappointed!”

Helpful Report

Posted 4 years ago

“I would never recommend or use this company again as a mediator for a flight. They don’t provide you with most important information, don’t take any responsibility for their mistakes, takes them extreme long to answer a request, in my case they needed almost one year to answer my emails, lost a lot of money because of them. What a robbery. Bad customer service! Choose reputable companies and mediators, not Kiwi!”

Helpful Report

Posted 4 years ago

“SCAM COMPANY! Ordered a ticket through them for a flight to Berlin; around $850 The flight was cancelled on their side and they asked me to pay for another flight or request a refund in December 2020. I chose a refund because I was not even allowed to leave Canada around that time. No communication regarding the refund after April. They were going to make me wait a few months for the refund or pay MORE MONEY to have them help with my refund. I picked the slower method because the refund was not guaranteed. They stated they were waiting for the airline to get my money back. I spoke with one of the airlines, they refunded the ticket in full, but because the flights were purchased through Kiwi's 2 credit cards, I would not get the refund. Air Canada, Air Transat and TAP have all been refunding due to the bailouts, so it's unlikely that at all that they would not refund in full. Kiwi stopped answering my messages and randomly refunded only $45 credit, despite them being refunded in full.”

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Posted 4 years ago

“ZERO STARS ACTUALLY. They booked me on a flight all the way from HRE to MEL as though it were actually possible. (Normally use Flight Centre coz they do all the homework for you). I get to Singapore Air desk in Jburg 28 July 21 and they refused me boarding coz kiwi shouldn't have booked me through NZ according to the lady at the desk (or in the least told me prior so I shouldn't have left). Spoke to an agent from Kiwi, promised to look into rebook...not happening, so returned to HRE after failing to get an alternative route.They flat out refuse to refund me denying all responsibility and now my overnight Singapore layover hotel wont refund me either. In a nutshell, totally useless, disappointing, unbearable! I used to be certain that travel agents were your go-to people when especially being busy and all. It appears not always! I advise people to book their own flights and skip this scammery/unethical behaviour OR stick with the professionals! If reading small print and going through a multitude of hoops with no advice/direction at all is your cup of latte, then this company ticks all the boxes and more!”

Helpful Report

Posted 4 years ago

“This company is running a fraudulent business. Please stay away. Vacations are supposed to be fun, but this company creates unnecessary added stress that you don't need, especially in times like now with pandemic challenges. We booked a flight a few months back. The first leg of our departure flight was cancelled by the airline. We were notified by Kiwi via email a month prior to our flight, but we weren't able to identify what had changed until a week later by having to maneuver their terrible website with awful customer interface. I would say get a better CX/Product team, but I know you're doing this on purpose to scam people, so I won't say that. We reached out via email several times, and did not receive a response. They also don't allow you to speak with a human being unless you're less than 14 days from your departure day so we sat idle all this time. We were finally able to speak with a customer rep today who told us our only option was to rebook the entire flight on their website. The only options they have on their website is 3X of options available on google flights. They told us there was no option to only book the leg of the flight that was cancelled or to receive a refund for the return flight. (sorry, we don't do partial refunds). They then informed us that we could've gotten a refund if we purchased a Guarantee service that we had to pay extra for. Why would I do that? The only time I should need to purchase a guarantee service is if I, the customer, choose to cancel or change my flight. Why would I purchase a service for something I have no control over? These people are professional scammers. Absolutely disgraceful. I am part of an avid travel group, I'll make sure to let everyone know about these fraudsters, but wanted to post here as well for people who may be looking to book with them for the first time, like we were. Kiwi.com, I can't wait to see you file for bankruptcy soon. Unethical companies like you rarely survive in a customer driven market. Filthy, filthy behavior.”

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Posted 4 years ago

“I was forced to pay €220 to Ryanair because they failed to do checkin. They admited to be wrong and promised in writing to refund me in 3 months. 3 months later they stopped all communications completely. Unacceptablr business practice.”

Kiwi.com 1 star review on 27th July 2021

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Posted 4 years ago

“Fraudsters This company refused to giving back any money for the cancelled flight. I bought the tickets to Thessaloniki in February. This flight had cancelled in during next 3 days. The company promised that they're giving back the money during next 3 months. I have no answers until now. I turned to my layers. I will sue.”

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Posted 4 years ago

“This is a rip off website to steal the money with absolutely no responsibility. They never responded to my request to change my flights so I had to cancel the flights eventually for only a minimal refund. DO NOT PURCHASE YOUR TICKETS WITH THEM, OTHERWISE YOU WILL BE ON YOUR OWN WITH ABSOLUTELY NO HELP AND WILL LOSE YOUR MONEY.”

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Posted 4 years ago

“more that 4000 euros spent, flight cancelled and no refund (still waiting for almost a year). Please do not buy anything from that company”

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Posted 4 years ago

“I’ve been waiting for a refund from kiwi.com for eleven MONTHS! The airline changed our flights and as the flights weren’t suitable for us we asked for a refund. We were told they would arrange this. Despite being told five months ago that they had received the refunds from the airlines, we still haven’t got our money. And you can’t contact them by phone or, now, via the Help Centre. I’d give them zero stars if I could.”

Helpful Report

Posted 4 years ago

“The most dishonest company I have ever dealt with. I paid for flights for our 10th anniversary and shortly after booking, I got a message that our first flight had been cancelled. I was then given a list of very expensive alternatives, almost all of which involved overnight airport stays or hours-long bus trips to alternate airports. Yet I could see on their own site, and many others, that there were cheaper and better alternatives available. The company does not have an email address and their phone service simply hangs up on you if you are not within 2 weeks of your flight. I eventually had no choice but to take this to my credit card provider as a dispute.”

Helpful Report

Posted 4 years ago

“Don't book with kiwi ever!! Worst experience EVER! When I was booking the flight there was some kind of glitch in their system, the return flight got lost because of a glitch in the system. I ended up getting a one way flight. Their customer Service suggested to add online the return flight to this trip. Unfortunately this is not possible. Then they changed the instructions: Please book another one way flight. BUT: Booking two one-way flights is ridiculous expensive. I had to cancel the flight (getting only 90% back) and finally booked a two-way ticket somewhere else! I can see in my browser history that the WAS a glitch during the booking process that caused the return flight to get lost. Of course they were arguing that I confirmed the booking in the very last step of the booking process. But what kind of booking process is this where you have to be always on guard for some random changes so you would not get what you chose in first place. Anyway they literally told me, EVEN if there was a technical glitch on their side: They can only refund 90%”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiwi.com Reviews