Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam. In what universe is it okay to take 3 months or more to issue a refund. We paid for luggage on all flights and put in requests to get wheelchair assistance for my handicapped husband. We never got boarding passages on any of out flights. Neither airline got the luggage funds or the wheelchair message and we booked way in advance. When a company cannot provide what they clearly state they can and take your money for it, that is the definition of a scam. The fact that they can't refund sooner because of high volume. The work "volume" says it all. I truthfully doubt I will ever see my refund”

Kiwi.com 1 star review on 5th September 2021

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Posted 3 years ago

“Kiwi.com is a scam. They are thieves. No service, no contact, and no refund even within the FAA mandated 24 hour period. Dispute the charge and write as many negative reviews online as you can. Zloději”

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Posted 3 years ago

“I've been scammed 2.280 for two tickets. Someone should tell the airplane companies not to do buisness with this crowd. Also there call center sounds like there based in the Philippines somewhere. So authorities should set up there strike force there to catch these scammers.. these people are taking millions from innocent hardworking people.. hopefully someone from afp even fbi just someone in that level to have all the tools available to stop these criminals.. arvo d stevenson”

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Posted 3 years ago

“I booked a flight through them and had an email claiming that the booking would be ‘confirmed in a few minutes, but in any case in no longer than 24 hours’. The money, of course, was collected immediately. This was 3 days ago. I tried to use ‘contact’ email but did not work, and nothing in ‘help’ covered the topic, conveniently. I then tried to ring them. They ask to enter the booking number. When I did a recorded message told me that ‘we are working on your booking and cannot assist you further’. So basically they have my money, I cannot contact them or get a refund. Basically they are plain thieves”

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Posted 3 years ago

“Horrible experience. I lost $1000. Never heard from them. Do not buy from them”

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Posted 3 years ago

“Shocking customer service. They are not available in most countries nor do they return to their customers even though they have promised to do so. Do not recommend purchasing anything through them!”

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Posted 3 years ago

“Bad customer service ever! Stay away Kiwi.com”

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Posted 4 years ago

“Kiwi havent gave me back 167 euro for a flight which was cancelled more than a year ago. The airline says the money was delivered to kiwi last April, but kiwi won't answr my mails”

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Posted 4 years ago

“DO NOT DO IT!!! I purchased a ticket and selected the wrong date for my return ticket so I tried to cancel it within minutes of booking them. I tried to do a refund and there computer wouldn’t let me at that time so I changed my return flight and they charged me again. I thought that they would adjust the payment they did not. So I called them they said I would only get a small portion (taxes) So I ended up paying twice for the tickets. They would not even give me a parcel refund or credit. I will never do business with kiwi again and I highly suggest you don’t either.”

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Posted 4 years ago

“These people have fraudulent business practices - from selling bogus Airline Tickets to customers to inhumane customer service that's located in Bangladesh. When you wonder why you don't get a refund, it's because they tie your money on a fake (their) credit card number so when you call your airline for a refund - the refund goes to them. So the best way to get your money back is to dispute the charge with your credit card company. And remember never fly again through Kiwi.com, don't be a sucker!”

Kiwi.com 1 star review on 24th August 2021

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Posted 4 years ago

“Zero star.It is fraud. I booked with them .flight was cancelled from them they never refunded my money back plus asking money from me.it is fraud company”

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Posted 4 years ago

“Still waiting for my refund - more than a year now. Apparently, this company is not based in Czech...EU institutions said they couldn't help me. Directors are not real people either.”

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Posted 4 years ago

“I booked 2 flights for my daughter's from Pakistan to Moldova and one part of the flights were cancelled meaning they would have to wait in Turkey for 3 days which would of caused a lot of problems so I was given the option to cancel and I payed for the assisted cancellation options which said they would help me with getting a refund within 3 months that was 9 months ago and I still haven't received any refund or response I would advise anyone who is booking anything to avoid kiwi.com AT ALL COSTS”

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Posted 4 years ago

“I got charged twice for a flight that never got booked ( it said it wasn’t approved while it got charged). Called them for a refund and they told me I need to call my bank ( first time in 6 years I have this problem with my bank ). Calling my bank is going to be extra 1-2 h , not worth my time. Should have checked the reviews ; what a scam site.”

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Posted 4 years ago

“WORST experience. They argued with me that the flight to India still land after the Indian Government’s announced date for airport closing. They ghosted me, took 18 months from Mar 2020 till now and havent got in touch with me despite the various complaints/contacts I tried. All other cheap flights website refunded us for the cancellation. Kiwi.com happily ripped us off with the tickett hat got canceled. Low ethics! Terrible business. Everyone avoid at all costs!!”

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Posted 4 years ago

“My flights were cancelled due to the Pandemic and they promised to give me a refund within 3-6 months It's been more than 18 months and I'm still waiting for it And those THIEVES don't bother replying to my emails anymore”

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Posted 4 years ago

“I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are. I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are.”

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Posted 4 years ago

“By far the worst agency that I ever used. I booked my trip with their service, and I did not receive any reservation number that refers to the flight company. Besides that, there was a change in one of my flights and as soon as I saw that I tried to contact the agency, which was impossible to do it! I tried the webchat, and the call center. The chat they only answered me in the day that my flight was supposed to happen at 5 a.m. – which is completely ridiculous -, the call center I could just not reach any person there, since I only got the message ‘your booking number doesn’t exist’. Everything with this agency looks like a big scam, and if not, their care with the costumers is less than zero! It is a waste of time and money, besides a lot of stress and frustration to cancel a trip!!!”

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Posted 4 years ago

“2 flights cancelled by the carrier...I have no refund. 1 flight departure date changed and I was not notified, so missed it- no credit given. 1 flight route changed by carrier, I couldn't make my connection. Lost the value of 3 other connecting flights - tickets unusable after flight cancellation. Total air scam I paid last minute airfare prices, because I wanted a cheap ticket... 6 months later, nothing from kiwi. Lost 1500.00 and paid 3500.00 in last minute airfare to replace cancellations and changes. Never book french bee either...”

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Posted 4 years ago

“Their refund policy is pretty bad Their refund policy is really bad. They let you wait over a year. Even when government announced travel restrictions during COVID pandemic and the countries have closed the boarders but they refused to refund me. After chasing them for half year they just issued me 15% refund… be careful! They will take your money and don’t give you back even when the flights were cancelled due to pandemic. They’ll say they are working on it and give them 6 months but by the time, you won’t be able to claim/dispute with credit card company. Flight 110575542 with Norwegian air and Ryan air.”

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Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews