Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. A scam of a company. My flight of 523 dollars was canceled and adjusted by the airline so I had to book a different one. The airline sent a full refund. The refund went to Kiwi, but they have not refunded me the 523 dollars. They don't have any customer support you can really talk to on the phone. They say it takes 3 months to process a refund, but they will never action any request or contact you back. They stole 523 dollars. They did not provide the service agreed on or communicate at all and that is fraud. They are a scam.”

Helpful Report

Posted 3 years ago

“Never ever book flight from Kiwi, it is a scam. I paid Kiwi $620 for a round trip to Nashville. My 07/02/21 flight got cancelled, I have never received any notification before I arrived to airport at 10:40pm July 1st. The airline offer at refund at counter that night for $433 that is how much Kiwi paid them. Since my flight get cancelled, I think I entitle to get my full refund. I should take my $433 at that point. I contact Kiwi, no one answered the phone since I do not have a active flight. They did not have email address you can use, only outlet is to use message board on their website. Then they send me a message and told me that they were waiting for carrier's refund. I received an email from carrier and noted that they refund the Kiwi on July 30, 21. After that I left two messages on the website board, no one ever responded my message. It is like this company is disappeared on this planet. Never ever book any trip on this website...., you will never get your refund back.”

Helpful Report

Posted 3 years ago

“This is the worst company ever. Don't book from them, they will still your money as they did to me. Last year I booked not cheap flights through Kiwi.com. The flights have been cancelled, which obviously was not my fault. I've been waiting for the refund for 6 months and nobody answers my messages and my requests. They are scams, not real company. I regret I chose them. Book only if you wanna donate hundreds of dollars to unknown people.”

Helpful Report

Posted 3 years ago

“WORST EVER!!! Changed my flights to go through Indonesia which didn’t provide visa on arrival and gave me no further options but to lose my money And I was stuck in dubai for 7 hours and had to book a whole new ticket They cost me $3509 without zero responsibility”

Helpful Report

Posted 3 years ago

“Utterly useless booking tool. Doesn't have on call service support. Ripps off money.if one of the flight cancelled, I need to either cancel the whole trip or rebook the whole trip. Totally Nonsense”

Helpful Report

Posted 3 years ago

“Scammers who do not pay refunds due.I have been waiting over 5 months.do not use this company under ant circustances”

Helpful Report

Posted 3 years ago

“I have booked my flight ticket through kiwi.com from India to Kuwait via Saudi. I was not able to travel because of Saudi goverment was not taking transit passenger but this site provide me ticket like that. I talked with Airline, they told me talk with your agent. Finally I lost my 42000 RS INR. Never buy a ticket through Kiwi.com”

Helpful Report

Posted 3 years ago

“Worst experience I've ever had with a booking company. We paid for our flight, they charged us for our flight and took the money out of my account but when we got to the airport the airline said there was an issue with the booking company and we needed to pay again. I had to pay twice for the same flight because this company sucks so bad. When i reached them they said I needed to file paperwork and wait 90 days to get a response. After this awful experience, this company seems like a scam. Not only did we have to pay twice for the flight, we almost missed it because it took them an hour to figure out what was wrong (which didn't work obviously because we had to pay twice anyway). My wife had an asthma attack running across the airport. It was so bad that they almost kicked us off the plane because she was coughing and choking. Horrible, horrible experience. Go with a normal booking site that won't scam you, steal your money, and strand you at the airport.”

Helpful Report

Posted 3 years ago

“Kiwi is a complete scam. They claim a flight has been canceled when it hasn’t and simply ask you to pay for a flight change at a huge cost, above and beyond what the airlines would charge for the same ticket. If you opt to cancel the booking with them, they charge you the full rate regardless… it is really unbelievable. I was tricked because they were on skyscanner or google flights. Otherwise I would have never been stupid enough to book through them.”

Helpful Report

Posted 3 years ago

“Please I urge you to find another site. They will book your flight and say its confirmed. then before the 24 hour cancellation policy they will email you to upcharge your flight price by a great price difference or you have to cancel your flight. Please say your self the trouble and DO NOT BOOK with them.”

Helpful Report

Posted 3 years ago

“DO NOT USE KIWI!!! IT'S THE WORST TRAVEL AGENCY EVER. THEY ARE THIEVES! THEY CANCELLED MY RESERVATION AND THEY DONT REFUND MY MONEY”

Helpful Report

Posted 3 years ago

“What a piece of s**t! This should be listed as a scam! They don't provide any service whatsoever. Just overcharge for basic services and don't even combine flights under one reservation. This was a disaster trip thanks to Kiwi.com”

Helpful Report

Posted 3 years ago

“Still waiting for refunds/credits from our flights purchased during 2020 and flights were cancelled. We have contacted Kiwi many times for the status of refunds and they just keep saying it takes a long time. There is no way to get in touch with a person. It has been well more than a year since we contacted them and we are out of pocket at least $3,000.”

Helpful Report

Posted 3 years ago

“Don’t use kiwi.com I bought a tickets from Bari to Milan There was some issues with flight, I called them immediately and They promised to give refund and it will take 3working days I called them next week they said it takes maximum 3month to get refund and for sure I am eligible for refund maybe there will be difference in amount It’s almost 5 month and it’s not only no refund now they ignore any kind of respond”

Helpful Report

Posted 3 years ago

“They should close this company, they are stolen peoples money, I try to purchase a ticket they never confirmed and take my money, they don't want to returned, you can't speck with no one. Really disappointed and I don't know how they can operate legally.”

Helpful Report

Posted 3 years ago

“Much like similar reviews below, one of my layover flights was cancelled. I was then offered a new layover flight-I paid for it- and they then cancelled my final destination flight without telling me. I tried and tried and tried to dispute it for 3 days but absolutely no luck in getting my money back. You deal with a new person everytime you send a message to their customer service and they each give you conflicting information. Please avoid them at all costs, they don't deserve any customers. They will just rob your money and find every reason under the sun to not give it back to you.”

Helpful Report

Posted 3 years ago

“Kiwi.com is a scam! Please do not book from them. You can check their wikipedia page, facebook page, google map reviews. We bought a flight tix with them on 1 Oct but on 9 Oct the flight was changed to VTL flight due to new government regulations. They added new requirements to board the flight (vaccinated and stayed in departure country for 14days) we are vaccinated but we were transiting and not intending to stay at a transit country for 14days to board the flight. We contacted the airline and the airline stated on their website that they will provide full refund to passengers who have booked the flight but couldn't board due to the new regulations. We contacted kiwi.com to cancel our flight and get a refund but kiwi.com REFUSED TO REFUND even though the airline is going to refund them as we CANNOT LEGALLY BOARD THE FLIGHT DUE TO NEW GOVERNMENT REGULATIONS.”

Helpful Report

Posted 3 years ago

“I did not travel on two separate flights for my current vacation. I am scheduled to fly home tomorrow. Kiwi is the WORST booking site/app ever! I will let every social media site, my sister (a travel influencer), every person I come into contact with in my everyday life, NOT to have anything to do with this site. They have a COMPLETE LACK OF CUSTOMER SERVICE. They made mistakes when I booked, it took them 8 hours to confirm a booking when I used a wired computer in my home, and now they will not give me a penny back on both the first leg of my vacation, nor my trip home tomorrow that I’m trying to cancel. Alaska Airlines, United Airlines, and even Spirit Airlines are all trying to help me with refunds. Since I booked then all with Kiwi.com, they cannot credit me or issue a refund. Do NOT Ever, Ever, use this “lack if service” booking app.”

Kiwi.com 1 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“Very poor Very poor , it’s 💯 % a scam, they deduct right away the amount of the ticket I purchase (¥99853). from my account, after an hour they said and asked me that the price has been increased and offer me a refund or pay the rest of the the amount of ¥30000 , that’s very expensensive!!!! I ask a cancellation but they didn’t consider as they said that the refund has already been initiated in kiwi credits !!! I messaged them right away after telling me to pay another amount!!! And they said that it cannot be transferred to card or cash anymore !!! To those who’s looking for a cheap flights , never ever choose this site ! It’s a scam. I have my money on their company insisting me to use until 2023 October .. let’s see how… NEVER TO THIS SITE. Warning to those who will read this , learnt from my horrible experience . especially this Pandemic. I advice to go direct to the airlines for purchasing.”

Kiwi.com 1 star review on 8th October 2021

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Posted 3 years ago

“I found a ticket from Eastern Europe to Cincinnati with three flights (this is normal) for $300. Usually, on the off months I pay between $600-$900 and during peak months I pay between $1k-$1.2k. Reading all of the reviews, and having a horrible experience with BravoFly, I was 1000% skeptical and worried. I think I didn't have a bad experience because there were no cancelations with any of my flights since I bought it about 10 days before departure. I didn't have to communicate with anyone from their team, everything went pretty normal. My review is that they saved me money and I was able to get from point A to point B. I will definitely continue using them for my flights.”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews