Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This outfit is a ripoff outfit. I got lucky since I used a credit card so I got my $5,996 back through a credit card dispute. Please, Please, Please stay away from these crooks!!!!! I'g give them a minus 10 if I could.”

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Posted 3 years ago

“They weren't able to add the seat I ordered to my flight. They promised a refund, but it has never been sent. They deleted their email address after some communication. After four months still nothing has happened. Their helpdesk doesn't answer. It seems they just have stolen my money. Legal action will be taken.”

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Posted 3 years ago

“Worst ever scammers”

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Posted 3 years ago

“Its a complete bulls**t website. I had to book the flight tickets since i had no other option. i spoke to the airlines myself and they were refunding me the complete cost but since it booked via KIWI, the payment went to them to return while KIWI tells me that the carrier has refused to refund. I am going through lows of my life and this blow has hit me harder than anyother time. I RECOMMEND AGAINST using kiwi.com ever. They are total scammers. I WISH THERE WAS AN OPTION TO PUT ZERO STARS.”

Kiwi.com 1 star review on 29th December 2021

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Posted 3 years ago

“NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAMNEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM”

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Posted 3 years ago

“Kiwi is operated by a bunch of fraudsters, scam and cheaters do not believe them, I purchased a ticket to travel from Bangalore, India to Sydney, Australia via multiple airlines in oct 2021 the airport did not accept the ticket after so much complication i managed to travel to Maldives there they held me like a criminal and deported back to Delhi saying the ticket issued by Kiwi.com cannot be accepted it is not a valid ticket i paid $3,000 australian dollars everything gone in a drain not only that It was so humiliating and after reaching delhi there i had to go through deportation process and finally i spent another $2,000 to purchased another ticket from a different travel agent and reached sydney. these bastards should be pay their penalty somebody should action against these bunch EU fraudsters”

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Posted 3 years ago

“I don't recommend this website. I booked a multi-city flight. Kiwi found a cheap ticket that I purchased happily. in less than 2 weeks the trip was canceled more than 7 times. Each time, I was urged to add fees to book a new itinerary, which I did 6 times. And 2 days before my trip, a portion of the flight was canceled one more time. This time, I decided to cancel the ticket. I introduced a claim to be refunded all canceled flights with no satisfying answer. Finally, Kiwi confirmed that one of the air companies has refunded me. Now, I am still waiting for the refund 7 months later. I think their management is filthy, rude and there is reason to believe that kiwi is not customer friendly.”

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Posted 3 years ago

“Stay away from this site. They separate my child and me on a flight 25 rows while their automatic check in. Called 10 times, no understanding no help They dont care”

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Posted 3 years ago

“Hello, I have booked a continuous flight from Chennai to Bahrain to Dubai Air Gulf airline through KIWI website they took 24H to confirm the ticket by sending me two tickets (separate reservation No.) in one pdf of the same root Chennai to Bahrain in one ticket and Bahrain to Dubai in another ticket with different reservation No. at the airport refused to check in my flight because I do not have a Bahrain visa because it's a separate flight, not a continuous flight. I got in touch with air gulf customer service and they said there is no root as kiwi booked and they made it separate. finally, this mistake by KIWI cost me the whole flight cost and they deny the mistake, kept manipulating, fobbing, and didn't refund or compensate for this ticket I strongly DO NOT RECOMMEND TO BOOK THROUGH KIWI AGENCY”

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Posted 3 years ago

“NEVER BOOK WITH KIWI”

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Posted 3 years ago

“iwi.com is scammers Kiwi.com is scammers. They will sell tickets to you while a airport is not operating. You are not able to use the app to talk to customer service, cancel a ticket or request a refund. Even thought they never update the flight status as canceled they don’t communicate to you. NEVER USE KIWI.COM….they are SCAMMERS!!!”

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Posted 3 years ago

“I booked through Kayak and I was redirected to Kiwi.com. I paid for a return flight for three passengers but the carrier only had a return ticket for one of the passengers. It has taken me six days constantly calling Kiwi agents to resolve this matter and as I write, I still do not have my two return tickets. They keep telling me they are awaiting a response from the airline but when I call the airline they say they have not had any communication with Kiwi.com. The response from them is always the same; 'the reservation team have my query, I should be patient and they will communicate soon.' Soon has reached to a few hours just before my flight and there is still nothing from their side. I would advise anyone daring to book through Kayak/Kiwi NOT TO DO IT. Give yourself peace of mind and find another much reliable agent. Its absolutely frustrating and not worth the few moneys you save from not buying directly with the airline.”

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Posted 3 years ago

“I used kiwi.com to book my recent trip, I made it to my destination and back but I'll probably never use kiwi.com again. The only reason I booked my ticket on kiwi.com is for the lower price but that came at a huge cost i.e. inconvenience, stress during travel and also more actual cost in terms of dollars. I'd consider kiwi.com if and only if my itinerary does not include any stopovers OR if the entire trip is booked on a single airline OR if it is booked as single ticket even with multiple airlines. Details.... 1. Usually airline tickets are booked based on one main airline(a single ticket). i.e. that airline is responsible for arranging alternatives if a delay or cancellation occurs for some reason. kiwi.com on the other hand books tickets separately i.e airline handling one leg of your travel is not aware of your next leg. if for some reason your flight in the first leg gets delayed and you don't make it to the flight in next leg, the airline is not going to help you in anyway because as far the second airline is concerned your trip is originating in the middle they do not know and are not concerned that you trip started somewhere else and either airline will be responsible for missing your connection. kiwi.com can help if you signed up for some kind of protection which comes at extra cost 2. Being separate tickets and different airlines your baggage is not checked-in to your final destination. so you have to pickup your baggage and re-checkin with the next airline. this in itself does not sound too bad but consider leaving secure side of the airport going to baggage carousel, pick up your bags go to the airline counter and recheck-in your baggage and get new boarding passes and again pass through security. 3. Being separate airlines the connections are not always in the same terminal or terminals that are internally connected. You might have to collect your baggage and leave the airport, arrange travel to the terminal of the other airline.... 4. The previous point made it very difficult for me during COVID times. My PCR test which was done within the acceptable time(72 hrs for my country of destination at the time of my journey) at the start of my journey became unacceptable because the next airline treats as if your journey is beginning there. So I ended up having to leave airport find a place where I could get another COVID test and pay the airline for rescheduling the ticket for my next leg. All in all kiwi.com is not fraud they do book the tickets and they are cheap at first, but by the time you add all the protections which come at a cost, the tickets are not cheap anymore and at that point I'd rather deal with airline for any issues than with kiwi.com's customer service. Don't book on kiwi.com for the price when you add the necessary protections the price goes up and goes up significantly.”

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Posted 3 years ago

“Still waiting on refund from April 2020. Jet2 said they have paid back Kiwi but Kiwi dont want to give the money. Avoid”

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Posted 3 years ago

“Total scam - no refund or updates and now my booking number no longer exist. do not use this company, no customer service THEY JUST TAKE YOUR MONEY”

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Posted 3 years ago

“WORST SIDE EVER. NEVER EVER BOOK FROM THIS SITE. I REACHED THE AIRPORT AND GOT TO KNOW MY TICKETS DON'T EXIST. THEY DID NOT LET ME BOARD THE FLIGHT. DID NOT EVEN COOPERATE WITH THE TICKETS.”

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Posted 3 years ago

“THE WORST COMPANY EVER”

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Posted 3 years ago

“Do not use kiwi.com!! We booked a multi-flight trip to Europe with kiwi.com which was cancelled due to covid. They requested 20 Euros each to pursue refunds. We paid and received a refund for 1 short flight within Europe but nothing for the return trip from Canada to Europe. I emailed and received non-specific responses that they were very busy because of covid. I tried to call but there was no telephone number to be found. I went on the website and the contact link had an error message. I tried several times. Finally after about a year I called Westjet airline direct. They said that kiwi had never requested a refund on my behalf and that I could not request it. They were giving refunds for all European flights. The only thing I could do to get control of these flights and their value was to rebook for a later date, which I did. Covid is still an issue and these flight dates are coming up fast and I am not sure if we will be able to travel due to the Omnicron variant. We are in our 70s and the clock is ticking on travel opportunities. We would have much preferred a refund. We were on Skyscanner and there site linked us to kiwi.”

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Posted 3 years ago

“I think kiwi scam I went cancel my holiday me and my three children the new restrictions is too expensive for 4.they offering me refund £8 from £1080 and I ask them change dates .offer with full price .I am very disappointed I didn't want any one happen like this please don't buy from them.”

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Posted 3 years ago

“- No customer service, if your flight is not within 14 days - €9 refund in case you cancel your flight, is this a joke, lol - Pay extra for luggage - Pay extra for the meal, seat booking”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews