Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,412 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total scam - no refund or updates and now my booking number no longer exist. do not use this company, no customer service THEY JUST TAKE YOUR MONEY”

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Posted 3 years ago

“WORST SIDE EVER. NEVER EVER BOOK FROM THIS SITE. I REACHED THE AIRPORT AND GOT TO KNOW MY TICKETS DON'T EXIST. THEY DID NOT LET ME BOARD THE FLIGHT. DID NOT EVEN COOPERATE WITH THE TICKETS.”

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Posted 3 years ago

“THE WORST COMPANY EVER”

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Posted 3 years ago

“Do not use kiwi.com!! We booked a multi-flight trip to Europe with kiwi.com which was cancelled due to covid. They requested 20 Euros each to pursue refunds. We paid and received a refund for 1 short flight within Europe but nothing for the return trip from Canada to Europe. I emailed and received non-specific responses that they were very busy because of covid. I tried to call but there was no telephone number to be found. I went on the website and the contact link had an error message. I tried several times. Finally after about a year I called Westjet airline direct. They said that kiwi had never requested a refund on my behalf and that I could not request it. They were giving refunds for all European flights. The only thing I could do to get control of these flights and their value was to rebook for a later date, which I did. Covid is still an issue and these flight dates are coming up fast and I am not sure if we will be able to travel due to the Omnicron variant. We are in our 70s and the clock is ticking on travel opportunities. We would have much preferred a refund. We were on Skyscanner and there site linked us to kiwi.”

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Posted 3 years ago

“I think kiwi scam I went cancel my holiday me and my three children the new restrictions is too expensive for 4.they offering me refund £8 from £1080 and I ask them change dates .offer with full price .I am very disappointed I didn't want any one happen like this please don't buy from them.”

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Posted 3 years ago

“- No customer service, if your flight is not within 14 days - €9 refund in case you cancel your flight, is this a joke, lol - Pay extra for luggage - Pay extra for the meal, seat booking”

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Posted 3 years ago

“Just a warning to all who frequently travel, never EVER book flights via this company. Kiwi.com only travel agents. They offered me 0 support when I couldn’t make my flights due to C-19. Thankfully I contacted the carriers directly BA & Air Leap, both offered to change my flights for a total combined cost of about £30”

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Posted 3 years ago

“There are enough bad reviews, I wish I'd looked them up before clicking "purchase". But I'll add my experience. They specialize in finding cheaper fares that continue on somewhere beyond your destination (like NYC->London->Paris might be cheaper than NYC->London) - but consider this: 1) If you search for those fares, you'll find them, too - at even lower prices than kiwi.com quotes. Two minutes after I "purchased", I searched and found exactly the same flight for about 2/3rds the price. 2) I tried to cancel within 5 minutes (they offer free cancellation as long as the ticket isn't booked), but even though I got an immediate "response" ticket for that, they didn't do anything about it until after I got the notice that booking was complete, about 18 hours later. No service integrity on their part, but I understand their motivation to make money off people. Plus, no matter what, 18 hours is a long time to wait for ticket confirmation! 3) Since the ticket is so messed up (to an extra destination; booked through an agent, not an actual airline), it's difficult at the airport, especially during the pandemic when so many flight conditions change quickly. I had to spent an extra hour at the check-in counter since the my prep work for the "non-destination" had changed and I needed to fill out extra forms. Several other people were having the same problem. Even though kiwi.com tells you that you should plan on no more than a few kilograms in a small carry-on bag (since any checked luggage may get lost, or sent to the "non-destination", the whole thing is real pain. A complete waste of time and money.”

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Posted 3 years ago

“I will never ever again reserve any flight or anything else on kiwi.com. and I strongly recommend everybody to do the same!! Very recently, I reserved a flight and paid more than USD 1,640 for it on their site. of this price, the basic flight price ticket was 1,200 and USD 404 was for an extra standard ticket fare. As per the ticket conditions, I had the right to change the flight 4 hours or more prior to the departure, at only a price difference cost (if any, meaning by applying a full deduction of the original price price I paid from the new ticket price). Because of the new Covid restrictions at the destination country, I had to change the flight for ulterior date. I tried to make the change online, but the process failed due to a bug in their website. I called kiwi's call center, well before the 4 hours deadline. The person I had on the line confirmed that I have enough time to change the flight, I provided her the details for the new flight. She said that I will receive a confirmation e-mail. When I got the e-mail one hour later, I was shocked to see that they require me to pay the full price for the new ticket. I called them again 3 times and sent them e-mails. But the only response I received from them was that their process team decided that I have pay the full price for the new ticket, with no further explanation. also I paid in advance USD 404 for the rebooking option. I decided that I don't want to lose my USD 1,640 (which is a huge amount for me), and I will not let them cheating me. I have already notified my credit card company about the problems I have with this dishonest company, and Im planning also to file complaint at the European Consumer Center in the coming days. In order to do that I need to show that I did efforts to contact the company first. This is an extremely unpleasant situation for me. I'm sharing my bad experience with Kiwi, in order to warn other people to avoid having similar situation.”

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Posted 3 years ago

“Do not book through this website. It is completely a joke. They will never give you the refund back no matter how much you try...”

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Posted 3 years ago

“Such a stupid place to book an airline. They are total scammers. I am waiting for a refund from them for more than 1.5 years and they don't even bother to reply my messages. There is no easy way to contact them. No number to call them. Only some kind of restricted messaging service and like I mentioned, now they don't even bother to reply my messages. DON'T EVER BOOK using Kiwi. They don't even deserve 1 star.”

Kiwi.com 1 star review on 1st December 2021

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Posted 3 years ago

“Bought a refundable ticket and it was refunded in credits. I've called them 9 time and have an email saying I will get my monetary refund but all they do when I call and tell them this is either hang up or say they will call back and never do. DO NOT USE THIS COMPANY!”

Kiwi.com 1 star review on 29th November 2021

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Posted 3 years ago

“Sold me a ticket for an airline that wasn't at all operating. After one year I'm still fighting to get my money back. From now on I avoid this company like the plague. Even if Skyscanner shows me that kiwi has a better price, I never even click on kiwi anymore. I'm making sure my family, friends, colleagues and everyone I know avoids them”

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Posted 3 years ago

“Absolutely horrible. Here is my experience: - Trip from Fort Lauderdale to Tortola going through San Juan, so 2 flights - First flight: depart from Fort Lauderdale at 9.57 on 6th September 2020 and arrives at San Juan at 12.42 on 6th September 2020 - Second flight: depart from San Juan at 10.30 on 6th September 2020 and arrive at: Tortola at 11.15 on 6th September 2020 You can see the second flight departs before the first one arrives, so is physically impossible to do (departing at 10.30 while the previous flight arrives at 12.42) I explained it many times to the support but I didn't get my refund in the end, after more then a year of waiting. But it was clearly an error of the booking system The trip schedule was originally ok, it changed in a later stage when I already made the payment, but why do I have to loose money for an error of the Kiwi.com booking system!?”

Kiwi.com 1 star review on 25th November 2021

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Posted 3 years ago

“PLEASE DON’T BOOK ON KIWI.COM I booked a multiple flight on kiwi.com. One of my flight was being cancelled and they gave me alternative flight in which i need to add $600, it made my flight very expensive so I decided to cancel the entire flight. I reached out to them, promised that they would work on my refund. At first, they were responding to my emails. Now i don’t get any feedback from them anymore and it’s more than 3 months since i requested for a refund.. customer service is really bad, you cannot even talk to a person on the phone.”

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Posted 3 years ago

“Kiwi is a scam site with terrible customer service. I was redirected to Kiwi when trying to book through Kayak. I booked a flight from Dec 2nd to Dec 5th, and after checking out, the itinerary showed my stay was instead Dec 2nd to Dec 4th. I called that moment to see why the dates were changed and all they offered was that I can, myself, update my flight for a $144 difference or cancel and get just $10 back. I was left responsible for a price more than double what was original agreed upon.”

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Posted 3 years ago

“Do not travel with this company. They will screw you up for a lot more money after you buy tickets 🚫DONT PURCHASE WITH THEM🚫”

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Posted 3 years ago

“Kiwi is a scam company to deal with, I will write an article about them telling the entire world to be mindful of kiwi. Kiwi has scammed me of $2,500 on a ticket that was canceled by the Airline and fund refunded back to kiwi, kiwi has deliberately kept my refund and kept silent over it, all attempt to communicate with kiwi since last year was fruitless, Scammers”

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Posted 3 years ago

“Never book a flight with kiwi. They're so freaking greedy for how little they give you, my flight rose in cost on their site vs how I saw it in google flights. They're very unforgiving about booking trips, once you have it booked you can't cancel it even if there's plenty of time before your trip. Customer service is terrible, and the online check in plain doesn't work at all. I'm never using this service again and I hope it goes under.”

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Posted 3 years ago

“I booked a trip of total 4 different flights in August. One of them got canceled, and it also affected another one so in total I “lost” 2 out of 4 flights I booked. I was sending Kiwi multiple messages, but they took months to respond. I did not receive a refund for the 2 flights I lost, and today, November 16th, I received a reply on an email I sent on August 26th… Absolutely horrible experience, never booking with Kiwi again.”

Kiwi.com 1 star review on 16th November 2021

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,412 reviews