Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a warning to all who frequently travel, never EVER book flights via this company. Kiwi.com only travel agents. They offered me 0 support when I couldn’t make my flights due to C-19. Thankfully I contacted the carriers directly BA & Air Leap, both offered to change my flights for a total combined cost of about £30”

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Posted 3 years ago

“There are enough bad reviews, I wish I'd looked them up before clicking "purchase". But I'll add my experience. They specialize in finding cheaper fares that continue on somewhere beyond your destination (like NYC->London->Paris might be cheaper than NYC->London) - but consider this: 1) If you search for those fares, you'll find them, too - at even lower prices than kiwi.com quotes. Two minutes after I "purchased", I searched and found exactly the same flight for about 2/3rds the price. 2) I tried to cancel within 5 minutes (they offer free cancellation as long as the ticket isn't booked), but even though I got an immediate "response" ticket for that, they didn't do anything about it until after I got the notice that booking was complete, about 18 hours later. No service integrity on their part, but I understand their motivation to make money off people. Plus, no matter what, 18 hours is a long time to wait for ticket confirmation! 3) Since the ticket is so messed up (to an extra destination; booked through an agent, not an actual airline), it's difficult at the airport, especially during the pandemic when so many flight conditions change quickly. I had to spent an extra hour at the check-in counter since the my prep work for the "non-destination" had changed and I needed to fill out extra forms. Several other people were having the same problem. Even though kiwi.com tells you that you should plan on no more than a few kilograms in a small carry-on bag (since any checked luggage may get lost, or sent to the "non-destination", the whole thing is real pain. A complete waste of time and money.”

Helpful Report

Posted 3 years ago

“I will never ever again reserve any flight or anything else on kiwi.com. and I strongly recommend everybody to do the same!! Very recently, I reserved a flight and paid more than USD 1,640 for it on their site. of this price, the basic flight price ticket was 1,200 and USD 404 was for an extra standard ticket fare. As per the ticket conditions, I had the right to change the flight 4 hours or more prior to the departure, at only a price difference cost (if any, meaning by applying a full deduction of the original price price I paid from the new ticket price). Because of the new Covid restrictions at the destination country, I had to change the flight for ulterior date. I tried to make the change online, but the process failed due to a bug in their website. I called kiwi's call center, well before the 4 hours deadline. The person I had on the line confirmed that I have enough time to change the flight, I provided her the details for the new flight. She said that I will receive a confirmation e-mail. When I got the e-mail one hour later, I was shocked to see that they require me to pay the full price for the new ticket. I called them again 3 times and sent them e-mails. But the only response I received from them was that their process team decided that I have pay the full price for the new ticket, with no further explanation. also I paid in advance USD 404 for the rebooking option. I decided that I don't want to lose my USD 1,640 (which is a huge amount for me), and I will not let them cheating me. I have already notified my credit card company about the problems I have with this dishonest company, and Im planning also to file complaint at the European Consumer Center in the coming days. In order to do that I need to show that I did efforts to contact the company first. This is an extremely unpleasant situation for me. I'm sharing my bad experience with Kiwi, in order to warn other people to avoid having similar situation.”

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Posted 3 years ago

“Do not book through this website. It is completely a joke. They will never give you the refund back no matter how much you try...”

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Posted 3 years ago

“Such a stupid place to book an airline. They are total scammers. I am waiting for a refund from them for more than 1.5 years and they don't even bother to reply my messages. There is no easy way to contact them. No number to call them. Only some kind of restricted messaging service and like I mentioned, now they don't even bother to reply my messages. DON'T EVER BOOK using Kiwi. They don't even deserve 1 star.”

Kiwi.com 1 star review on 1st December 2021

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Posted 3 years ago

“Bought a refundable ticket and it was refunded in credits. I've called them 9 time and have an email saying I will get my monetary refund but all they do when I call and tell them this is either hang up or say they will call back and never do. DO NOT USE THIS COMPANY!”

Kiwi.com 1 star review on 29th November 2021

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Posted 3 years ago

“Sold me a ticket for an airline that wasn't at all operating. After one year I'm still fighting to get my money back. From now on I avoid this company like the plague. Even if Skyscanner shows me that kiwi has a better price, I never even click on kiwi anymore. I'm making sure my family, friends, colleagues and everyone I know avoids them”

Helpful Report

Posted 3 years ago

“Absolutely horrible. Here is my experience: - Trip from Fort Lauderdale to Tortola going through San Juan, so 2 flights - First flight: depart from Fort Lauderdale at 9.57 on 6th September 2020 and arrives at San Juan at 12.42 on 6th September 2020 - Second flight: depart from San Juan at 10.30 on 6th September 2020 and arrive at: Tortola at 11.15 on 6th September 2020 You can see the second flight departs before the first one arrives, so is physically impossible to do (departing at 10.30 while the previous flight arrives at 12.42) I explained it many times to the support but I didn't get my refund in the end, after more then a year of waiting. But it was clearly an error of the booking system The trip schedule was originally ok, it changed in a later stage when I already made the payment, but why do I have to loose money for an error of the Kiwi.com booking system!?”

Kiwi.com 1 star review on 25th November 2021

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Posted 3 years ago

“PLEASE DON’T BOOK ON KIWI.COM I booked a multiple flight on kiwi.com. One of my flight was being cancelled and they gave me alternative flight in which i need to add $600, it made my flight very expensive so I decided to cancel the entire flight. I reached out to them, promised that they would work on my refund. At first, they were responding to my emails. Now i don’t get any feedback from them anymore and it’s more than 3 months since i requested for a refund.. customer service is really bad, you cannot even talk to a person on the phone.”

Helpful Report

Posted 3 years ago

“Kiwi is a scam site with terrible customer service. I was redirected to Kiwi when trying to book through Kayak. I booked a flight from Dec 2nd to Dec 5th, and after checking out, the itinerary showed my stay was instead Dec 2nd to Dec 4th. I called that moment to see why the dates were changed and all they offered was that I can, myself, update my flight for a $144 difference or cancel and get just $10 back. I was left responsible for a price more than double what was original agreed upon.”

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Posted 3 years ago

“Do not travel with this company. They will screw you up for a lot more money after you buy tickets 🚫DONT PURCHASE WITH THEM🚫”

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Posted 3 years ago

“Kiwi is a scam company to deal with, I will write an article about them telling the entire world to be mindful of kiwi. Kiwi has scammed me of $2,500 on a ticket that was canceled by the Airline and fund refunded back to kiwi, kiwi has deliberately kept my refund and kept silent over it, all attempt to communicate with kiwi since last year was fruitless, Scammers”

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Posted 3 years ago

“Never book a flight with kiwi. They're so freaking greedy for how little they give you, my flight rose in cost on their site vs how I saw it in google flights. They're very unforgiving about booking trips, once you have it booked you can't cancel it even if there's plenty of time before your trip. Customer service is terrible, and the online check in plain doesn't work at all. I'm never using this service again and I hope it goes under.”

Helpful Report

Posted 3 years ago

“I booked a trip of total 4 different flights in August. One of them got canceled, and it also affected another one so in total I “lost” 2 out of 4 flights I booked. I was sending Kiwi multiple messages, but they took months to respond. I did not receive a refund for the 2 flights I lost, and today, November 16th, I received a reply on an email I sent on August 26th… Absolutely horrible experience, never booking with Kiwi again.”

Kiwi.com 1 star review on 16th November 2021

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Posted 3 years ago

“Horrible company they are theives”

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Posted 3 years ago

“I paid the extra $3000 for the option to change flights but it only allows you one change. We had a total of 8 flights. Total scam won’t use it again.”

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Posted 3 years ago

“First of all, I had a booking and they canceled the flight because of Covid (which was less than 48HR before my flight). They provided me with an alternative flight route, and after heading to the airport, they informed me that this flight restricts Filipino’s on board. When I contacted the customer service, I asked for a solution such as rebooking me a flight, getting credit back into my account or refunding me the money. They kept on repeating that since it is less than 48HR, they cannot do anything, however they changed the flights less than 48HR. When I asked to speak to a manager or supervisor they cut off the line and I contacted them twice after and both time had no outcome. DO NOT BOOK THROUGH KIWI, as they do not know how to solve issues like these. This is the first and last time to book through them. I have paid aprox $1300 and they did not give me credit or refund me the money.”

Helpful Report

Posted 3 years ago

“We booked a flight a week ago, payment made to Kiwi from my bank, kiwi advised that one of the sectors had been rescheduled by over 23 hours and was now before the connecting flight, they offered an alternative which was going to cost me another £800 although I could find a more suitable and cheaper option but they say I couldn't have that, I have asked for a full refund and they have advised that its the airlines fault and not theirs so I will receive either a 100 euros credit or try to get a refund from the airline but because its 2 different airlines then I won't get a full refund, they sold me this as one ticket and my contract is with them not the airlines, they cannot supply what I booked so I should be entitled to a refund, their online chat just keeps saying the same thing over and over again, I have asked so many questions and even got a travel agent friend of mine involved who knows her stuff, they still won't budge, no contact details, won't give me a complaints department contact, they said because its not their fault there is no complaint to be made, This company do not have licenses to book travel which will cover the public, they are scammers and will take your money and because they don't take calls and hide behind messaging on a computer sent actually care, I won't be over £1900 out of pocket and will get my refund, I won't allow them to get away with it, My friend has advised me to go to the bank, even with a debit card as the bank will claim it back from them as they have not supplied what I paid for and also not offered a suitable alternative. AVOID THIS COMPANY - do not use them to book, they take your money and hide”

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Posted 3 years ago

“This company is horrible they changed my flight from Newark and put me on a new flight without my knowledge and are saying that I accepted the changes. Which I did not makes no sense”

Kiwi.com 1 star review on 8th November 2021

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Posted 3 years ago

“Never book with Kiwi, they are a scam. I am still waiting for a refund that I should have received over a year and a half ago due to covid-19 flight cancellations. Kiwi should have processed my refund due to the flight cancellation (cancelled by the airline and airline has a 100% refund policy), but they have done nothing and claimed it's the airline that is holding up the process. However Kiwi has refused to give any proof that they have made an effort to get my money refunded. I expect I will not see any of my money, not even a measly flight credit. They are a useless middle-man who will make it impossible to resolve issues like cancellations or flight changes. Save yourself the stress and book directly with the airline.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews