Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,427 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi is not giving full refunds for cancelled flights even if the airline company does. Instead, they are returning the 20% of the cost of our tickets, not in money, but in credits and they are not even making the request for a refund to the airline.”

Helpful Report

Posted 5 years ago

“They don’t want give me my refund !!! Don’t believe in this company”

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Posted 5 years ago

“Customer center not responding, totally customer non friendly company. They have 3.000 EUR of my money.”

Helpful Report

Posted 5 years ago

“All I ask is to be able to fly again with the booking I already pay for, if the airline is allowing this I don't understand why kiwi is not facilitating it, but rather keeping the money unjustifiably. It's a modern times SCAM, not reliable, not trusty!!! PLS stay away!!!”

Helpful Report

Posted 5 years ago

“Do not trust kiwi.conThey steal your money they lie to you they are on Facebook and off my messages and you get the same same message they scare people they bully people I’ve never known a company like this I’ve booked a ticket and I’m still waiting for my refund but I want all my money back I take this very personally with this corrupted company because it is I would never ever get on one of them planes they stay they’ve got 10 companies well let’s all get together and take brick by brick and bring this company down my name is Kate Ainsworth they know who I am give me my money back in full all this is going to get worse and worse and worse we will not put up for a company that will steal peoples money that’s what you’ve done to thousands of people name and shame this company”

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Posted 5 years ago

“I wait my money Again, again and again. Kiwi is not serious”

Helpful Report

Posted 5 years ago

“Don't book with them they will steal your money aa they did to thousand of customers.”

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Posted 5 years ago

“I want my money back please kiwi.”

Helpful Report

Posted 5 years ago

“I want my money back😡”

Helpful Report

Posted 5 years ago

“I want my money back😡”

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Posted 5 years ago

“Kiwi.com happily sold me a ticket , allowed me to print a boarding pass (10 hours before the flight) only to find my flight cancelled when I arrived at the airport. Never once did they contact me to let me know it was cancelled nor did offer other services as advertised. They attempt to force you to agree to very unacceptable terms even before applying a refund. Just round and round with excuses. I hear customers are offered 10-20 Euro on tickets valued 250 EU and up. I have received no refund as yet. AVOID THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Don’t give refunds even flights are cancelled”

Helpful Report

Posted 5 years ago

“Terrible experience!!! My flights were cancelled and I was not able to use my air tickets, had to buy completely new air tickets at the airport. Since the 20th of March I am trying to reach them for a refund. Not helpful at all!!! EVERYONE BE CAREFUL WITH THE KIWI.COM”

Helpful Report

Posted 5 years ago

“Such a scam company! My flights were canceled and they refused to give me a full refund. An official complain had been already made in ECC and they will take all the legal steps so they can ensure that I will get back my money, which is the legal process!”

Helpful Report

Posted 5 years ago

“My flight was canceled by Delta due to covid-19. Kiwi never contacted me about the canceled flight and kept sending me emails to go check in (for a flight that was canceled!) The cancellation refund options offered by Kiwi are horrendous! I have talked to kiwi representatives who are not helpful and no one can tell me how my refund process is going. I called Delta on my own. Confirmed that tell have already given kiwi a FULL refund. Kiwi is doing nothing to give me my money back. I have joined a Facebook group with 2000 members who were scammed by Kiwi. I wrote to the US Department of Transportation. I have contacted Skyscanner with a complaint with Kiwi.”

Helpful Report

Posted 5 years ago

“Only refund 1% after flight cancel and ask for 3% process fee if you want to refund to the payment method”

Helpful Report

Posted 5 years ago

“They changed my 4 flight dates , offered me $30 credit in a refund, or my alternative dates, add about $1300 per flight. So $6000 more to fly the days I wanted.”

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Posted 5 years ago

“Kiwi is nothing but a gang of scammers, be aware!”

Helpful Report

Posted 5 years ago

“Kiwi decided to cancel my flights during this pandemic and I had to book new flights home! They still have my €1,400 which they are not helping me get back. The staff are really rude and are stealing from people, also Skyscanner are the same! Please do not book from these people in future! Book directly with the airline! I will not be travelling for a long time because I do not trust these agencies! They are fraudsters!”

Helpful Report

Posted 5 years ago

“Worst experience ever! Refund only $10 USD to customer for over $3000 USD tickets when airlines promised full refund to agent kiwi.”

Helpful Report

Posted 5 years ago

Kiwi.com is rated 1.1 based on 1,427 reviews