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Kiwi.com Reviews

1.1 Rating 1,428 Reviews
2 %
of reviewers recommend Kiwi.com
Company Reviews Questions Metrics
1.1
Based on 1,428 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Potvin Jeremy
Verified Reviewer
“I wait my money Again, again and again. Kiwi is not serious”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Don't book with them they will steal your money aa they did to thousand of customers.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I want my money back please kiwi.”
Helpful Report
Posted 5 years ago
Hamilton
Unverified Reviewer
“I want my money back😡”
Helpful Report
Posted 5 years ago
Hamilton
Verified Reviewer
“I want my money back😡”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Kiwi.com happily sold me a ticket , allowed me to print a boarding pass (10 hours before the flight) only to find my flight cancelled when I arrived at the airport. Never once did they contact me to let me know it was cancelled nor did offer other services as advertised. They attempt to force you to agree to very unacceptable terms even before applying a refund. Just round and round with excuses. I hear customers are offered 10-20 Euro on tickets valued 250 EU and up. I have received no refund as yet. AVOID THIS COMPANY.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Don’t give refunds even flights are cancelled”
Helpful Report
Posted 5 years ago
Akylai
Verified Reviewer
“Terrible experience!!! My flights were cancelled and I was not able to use my air tickets, had to buy completely new air tickets at the airport. Since the 20th of March I am trying to reach them for a refund. Not helpful at all!!! EVERYONE BE CAREFUL WITH THE KIWI.COM”
Helpful Report
Posted 5 years ago
Afroditi
Unverified Reviewer
“Such a scam company! My flights were canceled and they refused to give me a full refund. An official complain had been already made in ECC and they will take all the legal steps so they can ensure that I will get back my money, which is the legal process!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“My flight was canceled by Delta due to covid-19. Kiwi never contacted me about the canceled flight and kept sending me emails to go check in (for a flight that was canceled!) The cancellation refund options offered by Kiwi are horrendous! I have talked to kiwi representatives who are not helpful and no one can tell me how my refund process is going. I called Delta on my own. Confirmed that tell have already given kiwi a FULL refund. Kiwi is doing nothing to give me my money back. I have joined a Facebook group with 2000 members who were scammed by Kiwi. I wrote to the US Department of Transportation. I have contacted Skyscanner with a complaint with Kiwi.”
Helpful Report
Posted 5 years ago
Roy
Verified Reviewer
“Only refund 1% after flight cancel and ask for 3% process fee if you want to refund to the payment method”
Helpful Report
Posted 5 years ago
Dan
Verified Reviewer
“They changed my 4 flight dates , offered me $30 credit in a refund, or my alternative dates, add about $1300 per flight. So $6000 more to fly the days I wanted.”
Helpful Report
Posted 5 years ago
Romeo
Unverified Reviewer
“Kiwi is nothing but a gang of scammers, be aware!”
Helpful Report
Posted 5 years ago
Charlotte
Unverified Reviewer
“Kiwi decided to cancel my flights during this pandemic and I had to book new flights home! They still have my €1,400 which they are not helping me get back. The staff are really rude and are stealing from people, also Skyscanner are the same! Please do not book from these people in future! Book directly with the airline! I will not be travelling for a long time because I do not trust these agencies! They are fraudsters!”
Helpful Report
Posted 5 years ago
KL
Unverified Reviewer
“Worst experience ever! Refund only $10 USD to customer for over $3000 USD tickets when airlines promised full refund to agent kiwi.”
Helpful Report
Posted 5 years ago
T H
Verified Reviewer
“After providing proof that at least one flight for our trip was canceled, they've become unresponsive. Airlines are providing refunds and/or vouchers due to the covid-19 pandemic, but kiwi.com is not giving customers the ability to manage their bookings. They are profiting off of the pandemic by keeping money owed to customers. They offered $15 CDN refund or $15 credit towards booking new flights. Abhorrent behaviour - don't ever book flights through them!! They take your money and pay carriers using an online credit card merchant and do not give them customer contact info. They give carriers an auto generated email address which means the customer cannot be reached at all. They claim to check reservations for you when you ask to be refunded for the flights and tell you the flights have not been impacted while the carrier website indicates flights have been canceled. Disgusting company! Stay away!!”
Helpful Report
Posted 5 years ago
Mike
Unverified Reviewer
“After stealing my money kiwi.com still trying to scam me sending me offers to countrys that are closed do to covid”
Helpful Report
Posted 5 years ago
Alan
Unverified Reviewer
“No refund like everyone else Please Please avoid”
Helpful Report
Posted 5 years ago
Smorowski
Unverified Reviewer
“Pas de remboursement honnête suite à l'annulation des vols à cause du coronavirus”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Do not use them. No client services. On Corona virus situation refuses to turn back money for services never used.”
Helpful Report
Posted 5 years ago
Kiwi.com is rated 1.1 based on 1,428 reviews
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