Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,378 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company to buy tickets from, they have a zero customer service policy.”

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Posted 9 months ago

“Services extremely poor. This is a scam. I booked a flight ticket from London Gatwick to Johannesburg and I was meant to connect by Prague , was told I can’t because I needed a shengin visa to get to Prague, I mean why would you connect people where they need extra visas and not even let them know they need extra visas? Long story short, the flight left me and they didn’t even care to refund. Please stop booking through kiwi guys”

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Posted 9 months ago

“Fate Attenzione, potreste mettervi nei guai nei trsferimenti internazionali! Disastroso! Fate Attenzione, potreste mettervi nei guai nei trsferimenti internazionali! Disastroso! Questi voli sembrano economici , ma nascondono una quantità di insidie spaventosa. I molteplici trasferimenti da un volo ad un altro, nascondo pericolosissime situazioni per gli orari delle connessioni, le richieste di VISA (Visto) inattese e estremamente costose e la sostanziale irresponsabilità di KIWI per la positiva conclusione del viaggio. In una connessione (Transito internazionale) a Dammam (Arabia saudita), a causa di un mancato accordo tra l'aereolinea WizzAir e l'Aeroporto di Dammam, non ho potuto semplicemente trasferirmi da un gate ad un altro, ma sono stato COSTRETTO ad acquistare una VISA da 95€ per uscire dall'aereoporto e rientrare immediatamente dopo per prendere il volo. L'assistenza di KIWI `è stata semplicemente inesistente. Date of experience: 20 July, 2024”

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Posted 9 months ago

“I booked twice with Kiwi. - Once, my flight in Milan was canceled and they issued vouchers to hotels that were 90 KM away. - Second, I tried to cancel my flight within an hour after booking due to personal reasons. They canceled my flight, kept my money and refused to undo the cancelation after I told them i wanted to take the flight.”

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Posted 9 months ago

“They don't help you with anything, even when there is a global IT outage it's "sorry you didn't pay for the extra add on service that you need to have for us to help you with unexpected things like a GLOBAL IT Outage" and will take your money and then tell you that you have to call the airline you're directly. So when I tried to get a new flight because my flight was cancelled due to an, again, GLOBAL IT Outage- they would not help me with refunding my flight and so I had to book an entire new flight and pay for it. The original flight I had that I was not refunded for, Kiwi just keeps that money. Horrible business, robbing people left and right. Avoid at all costs.”

Kiwi.com 1 star review on 24th July 2024

Helpful Report

Posted 9 months ago

“Incredible. So you are my agent since I booked through you, you took the fees for apparently no support whatsoever (you had not even known our flight was cancelled until after I called you the next day also you initially offered me next day flight with 20 hours flight time and additional hefty fees and only after I told you that wizzair offered a change in flight which you do well know since it is EU regulations, you eventually managed to change my flight) Considering all that, I do not blame you personally, but I consider this event of case handling highly unprofessional, possibly constitutionally offensive and I would like to inform you that this case will face the court of justice so you might want to forward for a higher up. Money machine will no longer go brrrr. Thanks for nothing and I hope I will always avoid even the fruit aisle in every store just not to remember this disgrace. Sincerely A disappointed customer”

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Posted 9 months ago

“Please do not deal with kiwi they are the biggest company stole miney all the flight I booked with them they don’t give me the right flight information so I can miss my flight. I’m lost here in Paris I don’t have family I don’t have money I get to my flight from Paris orly to New York 2 hours before my flight and they say the flight was booked they sold my ticket and they did not need to provide me second flight the freamch bee airline told me to call kiwi when I contacted them they told me call French bee and that was my second flight and I lose all my tickets to get to Salt Lake City. They did not need to help me at all I have record them video and I told them tha they did not care to even see the video”

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Posted 9 months ago

“They get your money and cancel straight...my father is dying and I booked in rash to find out they cancelled it rest assured as I've never had a flight being cancelled. I hope I make it soon enough..”

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Posted 9 months ago

“Never use Kiwi.com. Shame on all employees participating in this scamming scheme. Classic sudden price increase scam, even during the last step of booking a flight before hitting the pay button. A €290 flight suddenly becomes €332 on the desktop. Then I checked again on my phone, and the price was €364. In a matter of 5 minutes, the price increased by €74. I ended up booking the flight directly on the airline's website for €320.”

Helpful Report

Posted 9 months ago

“Worst company you can deal with. Omitting the obvious cheap third party provider who does nothing more than book flights that care close to each other and you have to do your own transfers. This company has no kind of customer service or sense of responsibility to its clients. They over charge and provide no assistance. You are better off taking their info and booking the flights yourself directly through the airlines you will save 100s of euros. Customer service department is in India and are very rude and provide no help at all. They tell you go to the airlines and figure it out”

Helpful Report

Posted 9 months ago

“I had a very bad experience with Kiwi Travel Agency. I booked domestic flights in Bali through them, but when I arrived in Jakarta, my flights were canceled without any notice. I had to scramble to find last-minute tickets, most of which were fully booked. This caused me to stay an extra night in Jakarta, losing money on my Bali accommodations. Even after many attempts, I still haven’t received a refund for the canceled flights. This agency is not reliable. Please avoid booking with them!”

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Posted 9 months ago

“I had a flight at 2 pm from lax heading to Tehran, Iran. when i got to lax from San Diego, at the counter they told me that the flight we postponed to 8 pm. these mofos are not professionals, didn't even apologize.”

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Posted 9 months ago

“An awful company that does not offer any assistance, just speaking to a robot, no refund, no credit or even a part refund. DO NOT BOOK THROUGH THEM.”

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Posted 9 months ago

“Total scam and daylight robbery. Zero flexibility or willingness to help customers. DO NOT BOOK. I would strongly encourage anyone considering this airline to think twice. I needed to move my flights in September by a week and was told there were no options. I provided 6 flights that i could see online, all of which i was told were unavailable to me even though the provider in some cases was Kiwi. I was then encouraged to cancel my flights and rebook, and await a refund which i could put towards new flights. From the £450 that i originally paid, i received a £20 refund. Like I said, total scam and daylight robbery. Zero flexibility or willingness to help customers. DO NOT BOOK.”

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Posted 9 months ago

“Scam absolute rubbish extremely expensive and very unhelpful”

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Posted 9 months ago

“I bought two round trips via Kiwi.com, from prominent international airports and the airline decided to cancel operations. Kiwi bears zero responsibility and their excuse has been they can't reach the airline vendor. I am never using this platform again since They can't help recuperate the cost or even help provide an alternative since they are the platform who is directly working with the airline. Finally none of their customer service numbers work to even discuss this issue live.”

Helpful Report

Posted 9 months ago

“ABSOLUTE SCAM! DON'T EVER BOOK WITH KIWI !! I booked a connecting flight with Kiwi from El Nido to Ho Chi Minh City with a stopover in Manila. Unfortunately, the first flight got postponed 5 hours, so I was forced to book a new flight for the first part to not loose my second flight. They didn't give me any option to get refunded for the first flight. The only options were: Cancel the whole trip or book a new flight on your own. Kiwi doesn't do ANYTHING for you to help! After I booked my new first flight, I contacted the airline myself and after a few weeks, I got the written confirmation that they had refunded my money back to the travel agency Kiwi (unfortunately). But Kiwi denies having received any refund from the airline, thus refuses to refund me, although they clearly have my money in their possession according to the airline itself! This is so criminal, I can't believe it! We have to sue them. Apparently they do this all the time, it's a planned scam! Please report them in your country. I have. This scam must stop!”

Kiwi.com 1 star review on 12th July 2024

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Posted 9 months ago

“The customer support representative is continually ignoring my messages; I have asked for the official airline receipt, which they never provided. Asked them to connect me with their manger or the head of the team which they never did. If you guys are reading this, please know that you will not get away with this unprofessional business conduct. You will have to be held accountable.”

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Posted 9 months ago

“These people are just money grubbing! I would suggest read the reviews firs before making a booking. Try to sign in to change your booking you'll get sent in circles!”

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Posted 9 months ago

“Lijkt goedkoop... maar in 2 jaar heeft Kiwi ons 2000 euro extra gekost!!!! Door vertraging met de vlucht Athene-Milos heb ik de vlucht van Athene-Amsterdam gemist, volgende vlucht ging pas de volgende ochtend. Kiwi neemt de telefoon pas op na 30 minuten, regelt niks, geen nieuwe vlucht, geen hotel. kostte bij elkaar 300 euro extra aan hotel en ticket kosten. 2 jaar geleden nog erger: kiwi gaf ons 2 weken voor onze vlucht de keuze om de vlucht te te verzetten of cancelen met volledige teruggave van kosten. Gekozen voor cancelen. we kregen geen geld terug en kwamen erachter dat Kiwi de vluchten nooit gecanceld heeft. Via de telefoon waren ze slecht bereikbaar, wilden niet helpen en hebben nooit gereageert op emails. 1700 euro hebben we nooit terug gezien én we hebben geen vakantie gehad.”

Helpful Report

Posted 9 months ago

Kiwi.com is rated 1.1 based on 1,378 reviews