Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

Company Reviews

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1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

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Posted 2 months ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

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Posted 2 months ago

“Low prices, communication, variants in cases of cancellation.”

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Posted 2 months ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 2 months ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 2 months ago

“Very good service and well easy to navigate website”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“Very easy to book tickets all information provided.”

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Posted 2 months ago

“Found kiwi while I was stranded in Mexico because Frontier canceled our flight due to the storm and then rebooted everybody on one flight and me on another claiming they didnt have any more seats then I started searching and found one on kiwi for the same flight smh I was skeptical at 1st because I never heard of them but yess now I love it.”

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Posted 2 months ago

“Easy booking process, timely notifications about flight changes, quick refunds when flights are canceled, the lowest ticket prices, excellent connecting flight options, and 24/7 support. I am very happy to work with Kiwi.com ☺️🫶🌟🌟🌟🌟🌟👍”

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Posted 2 months ago

“Удобные рейсы и цены”

Kiwi.com 5 star review on 5th February 2026

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Posted 2 months ago

“This is my first and last experience with @kiwicom247. I missed a connecting flight (which happens all the time), and I had Connection Guarantee. Kiwi CONFIRMED a refund of €179.32, then later turned around and said they won’t refund it at all — not even as Kiwi credit. How is this acceptable? Promising a refund and then taking it back feels like a straight-up scam. I trusted them, and now I feel completely cheated and ignored. Never using Kiwi again. Be careful before booking with them.”

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Posted 2 months ago

“Хорошие скидки на билеты”

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Posted 2 months ago

“Warning: Kiwi.com does not honor their "Connection Protection." They sold me an impossible 2h20m international-to-domestic transfer in Delhi. I missed the flight despite sprinting to the gate. I spent three weeks sending them every receipt and form of evidence they asked for, only for them to refuse the refund anyway. Extremely dishonest business practices and zero accountability for the "protected" itineraries they sell. Avoid at all costs.”

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Posted 2 months ago

“Bajos precios garantizados, excelente.”

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Posted 2 months ago

“The worst customer service I ever encountered. They confirmed a flight booking for me which the airline "cancelled" (the booking, not the flight). I checked the day before I was supposed to fly when I was trying to check-in online. I reached out to Kiwi's support, but they made me wait for 2 hours (yes!!) on chat as they tried to resolve. Eventually, I just got exhausted and gave up. That seems to be their MO. Never using them again”

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Posted 2 months ago

“I am extremely unhappy with Kiwi.com. They did not respect the ticketed travel time I originally booked. Instead of the normal connection, they forced me onto a route with a 33-hour layover, which is completely unacceptable. The worst part is that there was no disruption, no bad weather, no strike, and no valid reason for this change. The flight was simply modified, even though I paid for a reasonable and normal travel schedule. I did not book a trip that includes sitting in an airport or another city for 33 hours. This completely ruined my travel plans. Customer service was also useless — only generic replies, no real help, and no responsibility taken for what happened. I absolutely do not recommend Kiwi.com. Booking with them is risky, and you may end up with massive schedule changes and horrible layovers.”

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Posted 3 months ago

“Всё супер! Спасибо за удобный сервис и отличную поездку!»”

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Posted 3 months ago

“They canceled my ticket without any confirmation and refused to help (I could only ask for refund). When I contacted the airlines directly, they told me it was kiwi who canceled my flight. Fortunetly, the airlines were much more helpfull opposite to kiwi. Please avoid those scammers!!!!”

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Posted 3 months ago

“Yes, kiwi the best!”

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Posted 3 months ago

Kiwi.com is rated 1.4 based on 1,665 reviews