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Kiwi.com Reviews

1.1 Rating 1,167 Reviews

1 %

of reviewers recommend Kiwi.com

Company Reviews

1.1

Based on 1,167 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to write a negative review because i had bad experience booking a flight from Barcelona to Orly last week. Myself and my family booked a flight via their website and we paid for the flight as well the luggage's. While doing the check in the agent in the airport counter said that in their system they don't have the luggage and they've asked me to pay 155 Euro for the 3 luggage's. They are even surprised when they saw the booking confirmation that I have the luggage's and in their system they don't have it. first , I objected and because the boarding is getting closer, the lady asked me to pay and after to claim from the agency and I had no option because I have 2 kids with me . So I paid. While claiming back the money refund with Kiwi.com , i send the claim form and i received an immediate below generic negative response refusing to refund the money " " Hi Mohamed, We are contacting you regarding your reservation 465009281. We understand that you are requesting a refund for your reservation. However, upon checking with the airline, we see that we have successfully added all the baggage for your flight from Barcelona to Paris. Unfortunately, we cannot process any refund for the baggage fee that was charged to you at the airport. Please be informed that in case the passengers do not follow the allowed dimensions or weight allowance of their baggage specified on their e-ticket, Kiwi will not provide any compensation for expenses connected to these violations. If you have any further questions, please feel free to contact our Customer Support. Thank you for understanding. Kind regards, Jesha L. Claims Specialist Kiwi.com”

Posted 5 months ago

“They are scammers they left my fiance stranded and I lost all our airfare money NEVER EVER USE.”

Posted 5 months ago

“I'd leave zero stars if it was physically possible. Absolutely repugnantly terrible customer service staffed by people who aren't even capable of comprehending what the customers problem is- never mind resolving it.”

Posted 5 months ago

“They are scamming. Do not use. No customer service, no responsibility. They have no liability if the flight is cancelled. Be careful. I lost £1459 .”

Kiwi.com 1 star review on 22nd December 2023

Kiwi.com 1 star review on 22nd December 2023

Kiwi.com 1 star review on 22nd December 2023

Posted 5 months ago

“Kiwi.com told us of a cancelled flight but failed to tell us that this cancellation was associated with our return flight as well. Therefore, we ended up paying for two new plane tickets, one was bought at the gate at the airport, and an extra night at a hotel. Customer service has been useless and very difficult to get a hold of. I have talked them through LiveChat, attempted email and called multiple times (which was hard because their phone number changed). Paid way more for our trip then if I had used a more reliable company.”

Posted 5 months ago

“Fake and fraud agency just to loot common people in name of less fare”

Posted 5 months ago

“Terrible service. Do not use their services. The airline canceled the flight before departure, they refused to refund me and I couldn't even do it myself if I didn't want to lose "airport services". When I missed my flight due to their planning error and they wanted to deport me from the country, their "services at the airport" said that they were missing and argued. Kiwi absolved himself of responsibility. They said they couldn't help me and wanted to deport me from the country.”

Posted 5 months ago

“We tried to contact the customer service about a booking but the booking number kept being denied, so we couldn't speak to any employee. The chat is an automatic chatbot so our question was not answered.”

Posted 5 months ago

“Fly away but not with KIWI.com Fly away! I'll go in english cause it seems to have more impact and they respond in english to french or any languages comments anyway! So respectful prewritten respond... Anyway one of the flights of my trip has been cancel. the transporteur texted me a link.. i click on the like it's an AI that tell me it can change the fly for free no worries! So i do it but i can't get the confirmation mail! because KIWI is blocking it and sending me mail and message to tell me to change my flight through them but the want me pay for a new flight accualy... I'm still fighting with them apparently the transporter knows and they are now refusing to assit me (Even that i've paid for the premium Kiwi assistance) because i've change my flight through the transporter but still blocking their mails to me... First and last time with kiwi their behaviour regarding their own customers is pathethic and criminal! They play on the fact that the peoples who book those cheap flights can't complain or sue to get their money back. I'll let you put your own word on it....”

Kiwi.com 1 star review on 20th December 2023

Posted 5 months ago

“Worst experience ever, bought the tickets through KIWI. Airline changed the flights, but never got informed by the agent. For changing of flights, agency was asking for additional amount, which the airline did for FREE and offered accomodation as well. Its a pure SCAM, more like a call centre being run from INDIA”

Posted 5 months ago

“After I bought tickets, I find out they have baggage restrictions. I ask for cancelation and refund. They said I have to wait 3 months for my refund. They are still sending me ticket information on the tickets I asked to refund. They never canceled the tickets and they are not refunding ny credit card. I don't think any one there speaks English or they are playing stupid. I am convincing that Kiwi.com IS A SCAM. SCAM. SCAM. STAY AWAY!”

Posted 5 months ago

“Never ever book to this rotten and deficient site. Our flight got rescheduled by them, which unfortunately will not work with us because we have another connecting flight but they are so careless and unbothered, id been begging to help me but they are so worthless. Shame on you KIWI.COM!! Such a DISAPPOINTMENT”

Posted 5 months ago

“DO NOT USE THEM THEY SOLD ME FRAUDULENT TICKETS AND LEFT ME STRANDED AT THE AIRPORT. COST ME $1,600 TO FIX”

Kiwi.com 1 star review on 19th December 2023

Posted 5 months ago

“Their business is based on fake trust pilot reviews. Scam compagny”

Posted 5 months ago

“Big group of scammer , please don't book any flights ticket In kiwi.com”

Posted 5 months ago

“the airline has rescheduled the flight by moving it to the same time on another day. Kiwi.com accepted the reschedule on my behalf without consulting me, as they have it in their terms and conditions, that if the reschedule is less than 24 hours, they automatically accept the reschedule. Of course, I cannot make the new time and won't be able to travel on a rescheduled flight. Now, I cannot even get a refund from the airline, I can only get 10 EUR voucher from kiwi.com on 300 EUR ticket. Shame on you Kiwi.com! I will never use your services again. Given the amount I am losing, the slightly cheaper price of tickets does not justify using Kiwi.com ever again”

Posted 5 months ago

“They changed the dates on me and the only way I found out was the alerts on my phone. When I called to try and fix the dates I was told that I was to late and I could not change the dates or get a refund. Didn't get to go to a Marines retirement and lost over $300.00 with nothing to show for it.”

Posted 5 months ago

“I booked through Kiwi.com as I wanted one ticket for RBAHAM. The suggested option routed me via Madrid on two carries of the one world alliance (Royal Air Maroc and Iberia). Turns out Kiwi.com sold me two disconnected tickets and then things started going wrong: RAM changed departure time and location, and I had to rebook the second segment - at a fee. Then RAM had technical problems and the plane had to return as a result of which I missed my connection. Because Kiwi.com had sold two sperate tickets neither of the airlines will refund me, rebook me or in any way help. And Kiwi.com is like, well you should have paid us the extra EUR 100 for the "guarantee", but since you purchased a standard ticket, no help, no refund. Never again! Next time I will go with a a more reliable online agent who actually manages to book one single connected ticket. In addition to being out of pocket by some EUR 500 I also spend 30 hours travelling for a trip which ex RBA would have taken 6 hours. Date of experience: December 13, 2023”

Posted 5 months ago

“Giving one star because there is no option for “no star”. I recommend not to go for this website because if you don’t pay for their full package of help you are not going to get any help in anyways”

Posted 5 months ago

“Un engaño. No compren con ellos. Te cancelan y no devuelven un duro. La policía está actualmente investigando (los de ciberseguridad) hasta que nos devuelvan el dinero robado 1436 USD!!”

Posted 5 months ago

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Kiwi.com is rated 1.1 based on 1,167 reviews