Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.08

1.1 Rating 1,462 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Ever. Do Not Fly with Kiwi. The ‘Flexi Fare’ is a make believe fairytale which they will not honour. Their app incorrectly booked me on a crazy 3 airplane, 2 airline, 12 hour journey instead of the direct flight and then they refused to fix the itinerary and refused to offer a refund or credit. They are straight up lying criminals. Never again.”

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Posted 1 year ago

“I had a horrific experience with them also. I’m traveling within Canada and found them on Kayak. Kiwi listed their price but failed to clarify that the currency is in Euros, so when the charge hit my credit card it was much more than I agreed to. Worse yet, their customer service is horrendous. They’re petulant, argumentative, ignore what you’ve told them, repeat themselves and refuse to fix the problem whatsoever. I’d NEVER USE KIWI.COM AGAIN.”

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Posted 1 year ago

“I took a moment to warn you all ahead NOT to use this company for booking your flight tickets. They are not helping with any issues related to flights cancellation or changes, extremely bad service”

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Posted 1 year ago

“Kiwi booked a transit for me between Medellin to London where I was late to check in, so I had to rebook for next day with another airline. Kiwi waisted my time and cost me money and I had be at work too. Thank you for your bad service kiwi. I don’t want to use kiwi again unless it finds a way to resolve this issue. It’s soo stupid, how can it not tell there would be check issues with my booking. So dull kiwi.”

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Posted 1 year ago

“Terrible experience with Kiwi.com. My flight was rescheduled, but the update was sent to an unidentified email instead of mine. Customer service gave conflicting information about refunds—phone support said one thing, chat support said another. Poor communication, inconsistent support, and zero accountability. Avoid this app at all costs.”

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Posted 1 year ago

“This company is a scam. They canceled my ticket because they thought they could resell it for more. I booked a flight to El Salvador and when I went to check my e ticket I found out they had canceled my flight and didn’t bother to let me know. I had to buy another flight for more than double the price.”

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Posted 1 year ago

“Kiwi.com is NOT safe and legit! I paid for flight protection through them, which advertised that the flight protection included missed connections due to delays. They did not uphold that promise at all. My first flight was delayed which made me miss my connecting flights. I've reached out to them multiple times and they refuse to uphold their agreement and won't give me a single cent back for the missed flights. The logistical challenges were even worse. I had 20 min to catch my connecting flight, (originally without the delay, it would have been 30 min.) Transferring terminals required a 10-minute *run* through the first terminal, followed by a 10-minute shuttle ride to the connecting terminal. This significant distance made it physically unfeasible for me to check in on time, I likely wouldn't have even made it even if my original flight wasn't delayed. Kiwi.com fails to consider these logistical realities, breaking the basic trust of *physical possibility* customers place in their service. Missing these flights led to unexpected expenses, including a costly hotel stay, taxi rides, and expensive replacement flights to my original destination. Kiwi.com's lack of accountability for their false advertising and the sheer hassle of trying to resolve the situation has made it clear I will never use their services again. Their failure to provide even the most basic support or uphold their agreements is appalling. I would strongly advise others to avoid Kiwi.com!”

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Posted 1 year ago

“If only I can give them a star below 1..... Please please please do not use Kiwi. Their customer service is beyond outrageous. Rude and poor communication, unprofessional service, and so much more--you name it. Long story short, I had to cancel and request for a refund of my flight ticket. I requested for refund a minute after my confirmation email came. It took more than 3months for them to resolve my issue. And did I get the full refund? NO. Less than 1/3. Their refund policy is not straightforward as they keep blaming on the Airlines and their service is so poor. First, they don't tell you how the case is being processed or updated. Second, the company is not organized. You get to speak to different agents all the time who says the same thing over and over all the time. Some of them don't even speak English well. Third, calling the company charges $ and when you ask for them to call you, they don't. They say I as a customer need to call in to ask to speak to a manager. What a waste of time. Fourth, they don't take your case seriously. When I asked why I was only getting refunded less than half of $ to a trip I cancelled a minute after booking, they simply said my case is done they have it resolved. I can quote them if you want to. I have so many other memories with them which I will tell all of my friends to not use them.”

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Posted 1 year ago

“There is no such incorrect, incompetent, robotic, terribly incompetent company. Everyone speaks horribly broken English and is uncooperative despite my rights as a buyer. The airline with which you will says to refund my money and they say no! then i did a little research and there are hundreds of thousands of people who got hurt by them and took their money.”

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Posted 1 year ago

“Worst experience ever. They sent me an email that the airline canceled the flight and gave me only one option which was an assisted refund request and now they are not giving me my money back. So I don’t have my ticket at the moment bc they canceled it and also they took my money. TERRIBLE!”

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Posted 1 year ago

“Kiwi ripped me off!! Confirmed payment, received FAKE booking number that did NOT exists with airline. FRAUDED ME AND I WILL NEVER SEE MY MONEY!!! STAY AWAY AT ALL COST!!”

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Posted 1 year ago

“Ordered tickets via kiwi company.Wizz Air canceled my flights. I haven't received refund. I've heard that passengers who booked directly through their wizz air received refunds. I've contacted the kiwi multiple times but haven't had any luck. Avoid booking with them!”

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Posted 1 year ago

“Their customer support is a scam, don't use this company! Six (6) times I have written the same question to them but they just respond a standard answer and keep ignoring the facts of the case. I reached out to one of their agent by phone, who also verified verbally AND confirmed in writing, that the action by me, to purchase new tickets were OK and according to the carriers policy, but they refuse to refund me. Don't use this company!”

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Posted 1 year ago

“I bought tickets, kiwi cancelled them, they told be they haven’t received my money although my bank ensured me that they payment is done!!! I bought from someone else tickets and when i went to the airport they told be that i have double tickets for me and my daughter!!! Never buy from them tickets!!!!”

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Posted 1 year ago

“Kiwi.com has been an absolute nightmare to deal with. They repeatedly lied, claiming they contacted the airlines to process my refund, but the airlines confirmed no such request was ever made. Their customer service agents keep giving conflicting and nonsensical excuses. One representative told me the refund depends on the airlines, yet the airlines said they have no control over reservations made by third parties like Kiwi. Now Kiwi is demanding I provide proof of cancellation from the airlines so they can process my refund. How does that even make sense when Kiwi was supposed to handle the cancellation in the first place? This company thrives on confusion, false promises, and passing responsibility. Save yourself the frustration—avoid Kiwi and book directly with airlines or a reputable service. They are nothing short of scammers.”

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Posted 1 year ago

“Don't take responsibility on nothing no refunds”

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Posted 1 year ago

“I just got to my final destination after three flights! Kiwi always answered my question within a short while. The information on the app was updated and my boarding cards where uploaded automatically.”

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Posted 1 year ago

“I was not able to see my reservation. I couldn't do Check-in because number of reservation was wrong. Phone customer service was horrible. I had to buy new tickets because I couldn't see even if my booking is right and available. The worst experience I ever had. They are Horrible! When I tried to go through link to my reservation I only saw info that I don't have access or booking doesn't exist.”

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Posted 1 year ago

“Hello i made a booking with KIWI, i tried to cancel after coming across this review page. i was flooded with loads of proof from other people in our situation. Paid for service i cant even get through security with British airways , been told information i have is incorrect. I Paid to speak to them only to be transferred through to a call center in India they wont be able to assist me. Told due to saver ticket but i paid the maximum price , offered a one way trip when i entered information in correctly. Told i will need to arrive at a charter desk 3 hours early and not to bother checking in online . But this company has different information and been told by then i will need to reserve a seat by checking in online.”

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Posted 1 year ago

“kiwi will not only nor refund cancelled flights but they won't even respond to messages anymore. i think they are going under. be careful of this scam company.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,462 reviews