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Kiwi.com Reviews

2.0 Rating 2,092 Reviews
24 %
of reviewers recommend Kiwi.com
2.0
Based on 2,092 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026
Clark
Kiwi.com 1 star review on 16th April 2025
SJ
Kiwi.com 1 star review on 20th January 2025
Marvin Buckley
Kiwi.com 1 star review on 4th January 2025
Anonymous
Kiwi.com 1 star review on 4th November 2024
CHRISTINA KARAPANOU
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
172
Anonymous
Anonymous  // 01/01/2019
“Kiwi.com customer service (888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service (888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service (888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service (888) 870-4885 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service 1 855 512 4154 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Am besten hat mir gefallen, dass Kiwi uns automatisch online eingecheckt hat. Man war immer auf dem laufenden. Einfach super 👍🏻”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service (844) 493-5010 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“Wizz Air changed my London Luton → Venice flight, significantly affecting my trip and non-refundable accommodation. I contacted Kiwi and dealt with Nathan, Victoria L. and Ruxandra, but received very little practical help. Kiwi told me to contact Wizz, yet when I tried, Wizz showed “Logged in user must be owner” because Kiwi controls the booking. I’ve been passed between Kiwi and Wizz with no proper resolution. Extremely frustrating customer service. I would think twice before booking with Kiwi.com.”
Helpful Report
Posted 4 weeks ago
“Спосибо❤️❤️❤️👍👍👍✈️”
Helpful Report
Posted 4 weeks ago
“Kiwi.com customer service 1(844) 493-5010 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 4 weeks ago
“В приложении легко купить билет, но с нами произошел неприятнейший случай. Я не получила посадочный талон ни в приложении, ни на электронную почту. Это произошло ночью за 6 часов до вылета, у меня был шок. Это моя первая покупка в kiwi и я не знала, что мне делать. Я написала в поддержку, мне быстро ответили и в письме отправили посадочный талон, сказали, что отправили в приложении и на почту. Но я так и не получила талон и хорошо, что я сделала скрин из письма, иначе могла не улететь. Проверяйте посадочные талоны внимательно.”
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Posted 4 weeks ago
“Beställde en resa som blev inställd, ville ha pengarna för resan tillbaka men blev nekad fast det stod att man skulle få tillbaka dem, blev tvingad att beställa en resa för att de pengar som jag redan betalt inte skulle ligga kvar, mina pengar som hålls som "gisslan" för att man skall vara tvingad att använda hos Kiwi. Känns som om det är något som Kiwi gör regelbundet.”
Helpful Report
Posted 4 weeks ago
“By dialing Kiwi.com’s main customer service official number at 1-855-730-0773tm or 1-855-730-0773 Tm (US) (Live Person), you can speak directly with a live person 24/7.By dialing Kiwi.com’s main customer service official number at 1-855-730-0773tm or 1-855-730-0773 Tm (US) (Live Person), you can speak directly with a live person 24/7.”
Helpful Report
Posted 1 month ago
“Bad service all around. I was wherry to start with but after experiencing over 7 month delay on my cancelled flight refund they still did not help. I'll recommend them only if you're looking for a stressful experience Terrible”
Helpful Report
Posted 1 month ago
“Kiwi.com customer service 1(888) 450-7519 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 1 month ago
“Kiwi.com customer service (844) 493-5010 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 1 month ago
“Kiwi.com customer service (844) 493-5010 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 1 month ago
“Precios competitivos, no le doy un 5 por qué a la hora de descargar una tarjeta de embarque no la descargo correctamente.”
Helpful Report
Posted 1 month ago
“I found competitively priced flights and the app was easy enough to use for tracking details and knowing what the next steps were. I did have an issue with a flight connection being moved and Kiwi provided a compensation payment that covered an alternative - The only issue was the original flight was never cancelled and it kept flagging up as an issue. It made me a little unsure the alternative had been sorted but it had, it just would have been clearer for the first flight to have been removed. I would consider using Kiwi again.”
Helpful Report
Posted 1 month ago
“Kiwi.com customer service 1(855) 201-5621 agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. so we can get you to the right agent. that information, we’ll provide you with contact options. Call an agent, we’ll give you toll-free and local phone numbers.”
Helpful Report
Posted 1 month ago
Kiwi.com is rated 2.0 based on 2,092 reviews