Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.38

1.4 Rating 1,665 Reviews

10 %

of reviewers recommend Kiwi.com

Company Reviews

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1.4

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me, everything is perfect. I get all the info I need”

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Posted 1 month ago

“Very bad customer support. Noone you can find or contact with”

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Posted 1 month ago

“Wszystko ok, super i przede wszystkim tanio:)”

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Posted 1 month ago

“Пользуюсь услугами компании Kiwi com недавно, но очень довольна!”

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Posted 1 month ago

“Absolutely the worst flight ticket seller. Never jump on their primissing affordable prices. Their reservation system pften fails and change your details (such of dates of departure). Once they have your money that is when all the comunication and support ends. If there are any further problems with your flight absolutely no customer care reacheble and noone will help you. Refunds take ages if they ever send any. Total liars and scammers! Buy your tickets always straight from the original airlines! Never Kiwi!”

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Posted 1 month ago

“Trataram de tudo. Até fizeram check in por mim! Gostei muito!”

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Posted 1 month ago

“I booked 5 connecting flights from Manila to El Nido which was cancelled. Instead of issuing a refund they changed our flight to one at another airport we are not able to board as we will be going through customs and will not have time to drive three hours and board. They have taken money for a service they can not provide and I’m disgusted Kiwi are getting away with this!”

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Posted 1 month ago

“ATTENZIONE A KIWI. Esperienza vergognosa con Kiwi.com. Ho pagato 175€ per i bagagli ma non sono stati prenotati, costringendomi a pagare di tasca mia in aeroporto. Ad oggi, nonostante le prove inviate, mancano ancora: 12€ di differenza per la seconda tratta (pagati 90€, rimborsati solo 78€). 60€ per la tratta Volotea, pagati extra al check-in. La cosa più grave è l'impossibilità di parlare con un essere umano. Ti costringono a interagire con un operatore virtuale inutile e, se insisti per avere i tuoi diritti, arrivano persino a bloccarti la comunicazione. È un comportamento inaccettabile. Questa volta mi hanno rubato i soldi del bagaglio, ma la prossima volta il problema potrebbe riguardare il volo stesso e restare a terra. MAI PIÙ KIWI. AVVISO FINALE: Se entro 3 giorni da oggi (non un'ora di più) non riceverò il rimborso totale di 72€ sulla mia carta, procederò immediatamente con il chargeback bancario per servizio non reso e con un reclamo formale alla piattaforma ODR della Commissione Europea. Codice Prenotazione: 735 947 333 - Risolvete subito se volete evitare azioni legali.”

Kiwi.com 1 star review on 3rd March 2026

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Posted 2 months ago

“If you like stress free travel and good cudtomer service then this is not the company for you Sold 3 flights to get to my destination but they didn’t explain what “self transfer” is. This was immensely stressful trying to get through Chinese immigration to collect my bags and then check in for my next flight with a short amount of time Tried reaching out for help/advice prior but just got a bot Then it came to the last leg of my journey which is a 12 hour flight. I booked an aisle seat as I really hate being in between 2 people I don’t know. As I was queuing to check in my bag for the flight I got an email from Kiwi saying my seat reservation had been cancelled and they’d refunded my £12. I got to the counter a minute later to be told only middle seats available. Absolute joke of a company. Will never use again”

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Posted 2 months ago

“If I could give 0 stars, I would. It was an absurd experience. The arrival airport of my first flight to Buenos Aires, booked via Kiwi.com, was changed. As a result, I had to book a taxi to reach the correct airport, which cost me €180. Furthermore, I didn’t have time to collect my luggage; otherwise, I would have missed my flight. My luggage was therefore left behind, and I now have to pay for it to be returned to Italy at my own expense. Kiwi.com, which was responsible for my booking, refused to reimburse any of these costs, although it was its fault! I would NEVER, EVER book through Kiwi.com again, and I strongly recommend that you don’t either.”

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Posted 2 months ago

“Vše slíbené bylo dodrženo. Být využívám čistě letenky. I ceny lepší, než na přímo”

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Posted 2 months ago

“Good service 👍”

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Posted 2 months ago

“A completely scam site for ticket booking. They will show you one price and just after final payment click they will show a new price and if you touch anywhere in the screen, will automatically debit the overinflated "new price" from your credit card. I booked the same way a overpriced ticket in Philippines Airlines in Bangkok-Manila sector. Only to find out at the check in counter that the overpriced ticket doesn't includes a checkin luggage booking. Whereas Philippines Airlines is a full service airline with complementary 30 Kg check in baggage allowance.”

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Posted 2 months ago

“I have never used kiwi.com and I don't think I ever will. But, it does come up a lot on platforms like kayak and skyscanner, usually with very low prices. Until you go through the process, to find out they the price has gone up by hundreds of £ at the end. And this happens all over these platforms. Why hasn't kiwi.com been removed??”

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Posted 2 months ago

“For me it's fast, reliable and easy, buying airline tickets couldn't be easier and safer”

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Posted 2 months ago

“Good planing recomend”

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Posted 2 months ago

“Absolute disaster, flight from air Asia has been delayed ex Phuket this will result in missing connecting flight. Soooo frustrated dealing with their help centre staff who couldn't give a flying F..... About customers. By far the worst travel booking platform I have ever used. Don't bother with their add on insurance it's completely useless too. Regards One almighty unhappy traveller”

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Posted 2 months ago

“Kiwi завжди дбає про своїх клієнтів та організує будь-яку подорож на найвищому рівні❤️”

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Posted 2 months ago

“I tried to book an internal flight in Japan assuming that the ticket would be confirmed immediately. Almost 24 hours later and Kiwi says that they cannot confirm the ticket due to "technical issues" between them and the carrier and they can only issue a 90% refund. I have requested a 100% refund as I need to book connecting flights as well but they keep sending me the same system-generated message. AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.”

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Posted 2 months ago

“DO NOT USE THIS SERVICE!!! I got my flight 2 days in advance, they messaged me assuring everything was fine and going good. They took my payment instantly but to get it back I have to wait 12 days. 13 hours before my flight they cancel it. So guess what? I have to pay $600 now because i waited on this website. I am now down $900. I'm trying to save you a headache. I never write reviews but I had to for this one.”

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Posted 2 months ago

Kiwi.com is rated 1.4 based on 1,665 reviews