Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.51

1.5 Rating 1,742 Reviews

13 %

of reviewers recommend Kiwi.com

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1.5

Based on 1,742 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hola, súper, además que conseguí pasajes super económicos, no tuve ningún inconveniente con los check-in.”

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Posted 2 months ago

“Everything's fine”

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Posted 2 months ago

“Die bereits gebuchten Sitzplätze wurden plötzlich storniert.”

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Posted 2 months ago

“Smooth booking process.”

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Posted 2 months ago

“Its the best App”

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Posted 2 months ago

“My experience with my first and last booking with KIWI: - Communication and notification about a rescheduled flight the following day —> Fail, I had to discover it myself by chance in the airline's app. - Assistance with rebooking, as it was impossible to reach the connecting flight, which was also booked through KIWI —> Fail, after contacting them via chat, they were still completely clueless about the rescheduling for the following day. - Assistance with rebooking for an alternative flight I found myself —> Fail, they couldn't guarantee that this flight would be available in Kiwi's updated systems, but offered three options for a refund of the rescheduled flight within 14 days (an estimate of the refund amount was provided). - Adherence to the promised 14-day processing time —> Fail, I had to follow up several times myself; they said everything was being investigated. They don't communicate proactively. - They failed to honor their promise of a refund —> Fail. Over a month later, they declared they wouldn't cover anything and denied their earlier commitment. And now for the best part: I gave Kiwi several weeks to respond and announced my intention to publish this account of my experience. They didn't even attempt to protect their reputation or prevent publication. IN SHORT: Avoid Kiwi; expect nothing but empty promises.”

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Posted 2 months ago

“Latam z Kiwi do Turcji co dwa miesiące. I nigdy nie było sytuacji która by sprawiła że byłam sfrustrowana . Wszystko zawsze idzie bezproblemowo. Szczerze polecam ☺️”

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Posted 2 months ago

“Bad service when things go wrong ..disruption protection doesn't exist Well this is disgusting service..the protection disruption that you sold with the flights clearly is a nothing more than false advertising...kiwi.com put these flights together and assured me we would be covered if disruption out of My control occurs which of course it has and now I see there is no protection. You as a company need to stop advertising and promoting this 'disruption protection ' as I'm sure I'm not the only one to fall foul of the misleading sales tactic. I contacted kiwi.com before our trip and questioned if the self transfer time on both outbound and inbound flights was enough and I was told over the phone that the kiwi.com system creates the flight schedules and that its possible to make the transfers in time. This is nonsense and we only manged to catch the outbound flight due to that flight being delayed by an hour. The point is stop using this disruption protection to sell cheap flights as in reality there is no protection. I can now only purge over social media my experience and share with others..don't trust the offered disruption protection as it isn't as advertised”

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Posted 2 months ago

“Ottimo servizio preciso economico e puntuale”

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Posted 2 months ago

“Convenient service. Registration. Reminders. Everything is very convenient and accessible. Thank you!”

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Posted 2 months ago

“Все всегда супер. Спасибо вам большое.”

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Posted 2 months ago

“Nightmare! When I booked flight ticket from Frankfurt to Mumbai via Istanbul and Baku. While booking they didn’t show the self transfer but after completion of booking, they showed the flights were self transfer, which was really nightmare and frustrating at the same time. They show cheap tickets but the reality is opposite. We had to get the transit visa for Istanbul as well as Baku which was way expensive. I talked with the Kiwi customer support and they said the transit visa is not required but it turned out it is a scam. Transit visa is required. Please don’t get into the trap and book tickets from other platforms.”

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Posted 2 months ago

“I had a smooth experience working with the team, as they addressed all issues promptly and professionally.”

Kiwi.com 1 star review on 8th April 2026

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Posted 2 months ago

“Do not book with Kiwi.com, its a scam all they say about disruption flights is a lie on their website. My flight from Gatwick to Malpensa Milan was delayed by over an hour. When I got into Milan my flight was already closed with no one working at Ethiopia Airlines to assist in me making my flight to Adidas Ababa then from there to Johannesburg. I was stranded in Milan at 00.00 o clock. No help, I got through to Nathan the Bot and they gave me some credits for the delayed flights and said I could have made my flights to Adidas Ababa. I had to pay R34000.00 therty four thousand rand or Euro 1740 to get a flight back to Heathrow, then BA to Johannesburg and then SAA from Johannesburg to Durban which I had a flight for but missed as well. I submitted my 3x invoices to prove the cost. I got a bot response 15 mins later when the email said it can take up to 30 days saying sorry there is nothing that can be done. This is there final response " I'm truly sorry that you feel misled by your experience with Kiwi.com. I understand how upsetting and frustrating this situation has been, especially after the disruption, the extra costs you faced, and the expectations set by the information on our website. Your case has been fully reviewed, and all available options for disruption handling and refunds have now been completed. I recognize that the outcome did not meet your expectations, and I sincerely apologize for the disappointment and stress this has caused. Thank you for sharing your feedback so clearly. While there are no further steps available for this booking, your concerns have been heard and acknowledged. If you have any other questions about your booking or need further clarification, please let me know—I'm here to help." DO NOT BOOK WITH THEM minus 1000 stars”

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Posted 2 months ago

“Летела первый раз с компанией Kiwi, мне очень понравилось. При том, что места не бронировали, я сидела у окна. Спасибо Kiwi. Рекомендую”

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Posted 2 months ago

“SERVIZIO COMPLETO E PUNTUALE”

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Posted 2 months ago

“Easy to use, make changes and understand process. Prices very reasonable!”

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Posted 2 months ago

“Easy booking and payment, smooth check-in a week before departure, and boarding passes in the mobile app. Everything went smoothly throughout the entire trip. 10/10.”

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Posted 2 months ago

“I have booked trough kiwi many times, never had a problem.”

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Posted 2 months ago

“I booked flights through Kiwi.com and paid ₪3100 for two passengers. The airline (Wizz Air) canceled the flight due to the war, and I received a refund of ₪2278.95. That means Kiwi kept ₪821.75 — over 25% of the total payment. After contacting both sides: - Wizz Air confirmed they refunded the full ticket amount to Kiwi - Kiwi confirmed they kept the remaining amount as “non-refundable service fees” When I asked for a detailed breakdown of this amount, Kiwi refused and said they cannot provide more itemization beyond the invoice. I understand that companies charge fees, but keeping such a large portion without clear transparency is unacceptable. Customer support is extremely frustrating — mostly automated responses, and even when reaching a human, no real answers are provided. Be very careful when booking through Kiwi.com.”

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Posted 2 months ago

Kiwi.com is rated 1.5 based on 1,742 reviews