Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great laptop exactly as described and arrived next day - a day earlier than the email said”

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Posted 4 years ago

“Extremely good. Extremely punctual and the delivery marvellous. Well done’”

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Posted 4 years ago

“My fifth purchase with Laptops direct! Great prices. Quick delivery AND even customer services works when things don't. Fully recommended.”

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Posted 4 years ago

“Arrived really quickly and it is perfect for what I need”

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Posted 4 years ago

“Excellent service. The laptop was delivered next day, and every step of the way, I was informed of the progress. And I love my laptop!”

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Posted 4 years ago

“Abecedarians, Bamboozling, Misrepresenting, Third Class customer accommodation, time wasters, don't keep a record of customer I followed their injunctive authorization for returns made me call Samsung to get code then they commenced acting doggy failed to accumulate return item as exhorted then piteously send me a message saying your case is closed history Companies in third world country are doing better”

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Posted 4 years ago

“Ordered late in the afternoon, arrived the following day, couldn’t ask for any better.”

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Posted 4 years ago

“I received an excellent product (Lenovo Tab M8) for a very competitive price and it was delivered super speedily. Help was on hand to help make a choice. Good all round, would highly recommend.”

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Posted 4 years ago

“An excellent service throughout. Great price and fast delivery. Thank you.”

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Posted 4 years ago

“Order process was quick and easy. The item was delivered quicker than anticipated which is great. The product itself is as described and works great. I'd definitely use again since it's cheaper than competitors and ships much more quickly.”

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Posted 4 years ago

“Great price, fast delivery and superb value product.”

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Posted 4 years ago

“Easy to order on their site, items arrive on time and was boxed well. All the items listed was in the boxes. The quality of the items was well worth the money paid. I am very pleased with every aspect of my order & would highly recommend them.”

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Posted 4 years ago

“Good communication polite efficient v happy”

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Posted 4 years ago

“Ordered Sunday evening. Arrived Monday morning. Amazing.”

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Posted 4 years ago

“Great range of laptops. Found what I wanted. Delivery was on time and the laptop was exactly as described.”

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Posted 4 years ago

“YOU BUY & PAY - NOTHING IS DELIVERED FOR MONTHS YOU BUY YOU PAY - NOTHING IS DELIVERED FOR MONTHS. - I have purchased a laptop for a Ł1000 from this company on 1 January. I was promised a 3-4 day delivery time. The delivery date came and went. The delivery date was changed and changed again and again and again, a total of four times!!! When I started to complain one month later, they promised another computer with similar but much less specs for the same money. I refused and selected a very similar item. Again I was promised a delivery time, but this time I was told that I have to wait a full month, so I waited. On the date of the delivery, they emailed me again, the 5th time, that the item will not be delivered. Yet again, they offered much worse computers for the same money. This company is a morally totally compromised con artist gang. They are literally selling goods that they do not have, they do not have any prospects to get in stock. Once you are disappointed with the delivery issues, they offer you worse quality goods / computers for the same money. I guess that is how they are selling their less sellable products. - They take your money - they make you wait weeks or months - and once you are fed-up enough, they either offer a refund or you must accept a worse item. Save your money, your time and sanity and go somewhere else. With this mentality, this company should be out of business and it would be better for all of us.”

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Posted 4 years ago

“Good value tv. Delivered on time as promised”

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Posted 4 years ago

“Absolute shambles of Customer service. Purchased a £1300 laptop in the sale, it arrived with software faults and I experienced multiple blue screens. Raised with CS and they completely ignored the issue, didnt even acknowledge that part of my complaint. I ended up having to complete a full install and reinstall of the software to resolve. a massive inconvenience and again the CS team literally ignored my multiple emails and only addressed other points I had raised (I was missing a code for a free game download) Several weeks on and still the CS team are skirting round the issue but finally someone replied to say I needed to take the issue up with MSI directly.......so I purchase a faulty laptop and reported it within 7 days of owning, yet I have been pushed away and ignored. I would avoid this place at all costs if you want a quality item and service to match”

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Posted 4 years ago

“Excellent communication and received multiple updates on delivery. I purchased grade A mobile phone and it is exactly as described, best value I could find too”

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Posted 4 years ago

“Product was a replacement for a accidentally damaged one. Delivered the next working day. Excellent service.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews