Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,170 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Brilliant speedy service, well packaged. Purchased an Epson V600 scanner, which is superb.”

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Posted 4 years ago

“Excellent service, great price, quick efficient delivery, well packaged, fantastic product. Very happy customer.”

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Posted 4 years ago

“Great price, excellent service and free delivery arrived within 2 days and perfectly packaged. Not much usage yet but great experience!”

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Posted 4 years ago

“We have become regular customers of Laptops Direct. We have always received excellent service, fast delivery, and great products. I would have absolutely no hesitation in recommending them to anyone.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Ordered a printer to click and collect, good service.”

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Posted 4 years ago

“very nice monitor, all went as expected, and the price was better than anywhere else, service was great paid with amazon prime account so really safe aswell.”

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Posted 4 years ago

“I purchased a desktop from Laptops Direct. They delivered exactly what was described. Communicated well with me also. The only criticism I can think of is that I asked a tech question after the purchase regarding what upgrades are compatible with what I purchased. It's a SFF and not being brilliant with tech I could have used the advice. I did receive exactly what I ordered though and before predicted delivery date. Happy with my purchase and would use them again. Scott.”

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Posted 4 years ago

“The Samsung Galaxy Xcover Pro was very competitively priced and quick delivery. Would certainly buy from Laptops Direct again.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Spot on service as usual”

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Posted 4 years ago

“The product came packaged well no damage, only problem was that the site for tracking was not updated it was lucky at home at all day”

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Posted 4 years ago

“Great laptop exactly as described and arrived next day - a day earlier than the email said”

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Posted 4 years ago

“Extremely good. Extremely punctual and the delivery marvellous. Well done’”

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Posted 4 years ago

“My fifth purchase with Laptops direct! Great prices. Quick delivery AND even customer services works when things don't. Fully recommended.”

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Posted 4 years ago

“Arrived really quickly and it is perfect for what I need”

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Posted 4 years ago

“Excellent service. The laptop was delivered next day, and every step of the way, I was informed of the progress. And I love my laptop!”

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Posted 4 years ago

“Abecedarians, Bamboozling, Misrepresenting, Third Class customer accommodation, time wasters, don't keep a record of customer I followed their injunctive authorization for returns made me call Samsung to get code then they commenced acting doggy failed to accumulate return item as exhorted then piteously send me a message saying your case is closed history Companies in third world country are doing better”

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Posted 4 years ago

“Ordered late in the afternoon, arrived the following day, couldn’t ask for any better.”

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Posted 4 years ago

“I received an excellent product (Lenovo Tab M8) for a very competitive price and it was delivered super speedily. Help was on hand to help make a choice. Good all round, would highly recommend.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,170 reviews