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Lexham Insurance Reviews

4.3 Rating 4,886 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“There rates for new customers are really competitive and allow for new riders to reasonably afford their insurance. However, they have no value for existing customers. They quoted more for my renewal than I paid the year before (despite my 1 years no claims earnt). I then found they were offering it £200 cheaper on a comparison website (same details). When they get you they show they have zero value for your loyalty.”
Helpful Report
Posted 6 years ago
Kevin Smith
Verified Buyer
“The first guy I talked to was very friendly and knew all about the bike I wanted to insure. We ran through all the details and was quoted £252, a good price, so I told him I'll call back after I cancel my excising insurance. Twenty minutes later (after cancelling the other insurance) I called back and quoted the reference number, unfortunately it was another guy I talked to (who wasn't so friendly) and for some strange reason I had to run through all my details again, but this time the price had jumped up from £252 to £268 without any explanation. Will probably go else where next year. Sad”
Helpful Report
Posted 6 years ago
Ranjan Manghina
Verified Buyer
“not good way to handle regular customer with their policy . after almost 5 years i`m always over charge because i change vehicle without any deal from your end ! probably last year i pay for this!!”
Helpful Report
Posted 6 years ago
Jason Whitmore
Unverified Reviewer
“I've called three times to report an accident I had yesterday. So far I've spoken to the wrong department twice (as the claims department were busy) and the other call the person hung up because I was trying to juggle two calls at the same time (someone called me on my work phone while I was on hold with Lexham). Nobody returned my call after I left my details yesterday which is why I've had to call back twice today. Thankfully my bike appears to be ok at the moment, but I was hit by a car whilst stationery yesterday and I just need to inform them of the details until the bike is checked by someone that knows what they're doing.”
Helpful Report
Posted 6 years ago
Harold Lynch
Verified Buyer
“There is provision within the law that enables importers of used vehicles to drive or ride their vehicles direct to an MOT station without a licence plate providing an appointment has been pre-arranged. An MOT certificate is required as is insurance in order to register an imported vehicle with the DVLA, how do I get my vehicle to an MOT station and registered with the DVLA if I cannot get the necessary insurance cover to drive on the road? Specialist insurance brokers like Lexham should ensure that insurance companies can comply with provisions within the law such as this one. As it is the insurance cover Lexham have provided is not fit for purpose with regard to registering my vehicle with DVLA. When taking a vehicle for an MOT there is no difference between the risk for a vehicle with or without a registration number, If the VIN number and other vehicle information is sufficient to give me insurance cover it should be sufficient to allow me to ride my vehicle for MOT inspection purposes.”
Helpful Report
Posted 6 years ago
Gabriel Correia
Verified Buyer
“The 48 hours that I did my insurance and it still does not appear on the government website Askimid.com.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still has not been updated on MiD”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It was okay”
Helpful Report
Posted 6 years ago
Charles Nelson
Verified Buyer
“The people I spoke to were all helpful and really well mannered. however. there were a few occasions where I had several calls in one day from people who had not spoken to other team members or hadn't opened notes. In one instance this led to me being called by one of the team who told me I was uninsured and was going to be charged a higher rate. Both of which were untrue but took 2 phone calls of around 25minutes to resolve. Molly was helpful and seemed to be very switched on. The other members of the team less so. Ultimately, it just took too long and too many calls.”
Helpful Report
Posted 6 years ago
Giorgio Michele Scolozzi
Verified Buyer
“I created a policy with you. No confirmation email or any type of communication.”
Helpful Report
Posted 6 years ago
Ricardo Sousa
Verified Buyer
“Quote given by letter wasn’t available making me spending an extra £50. Agent was helpfull but couldn’t do what I really asked for which was getting the offer given by lexham by letter.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“very expensive and to.manyT&Cs”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I don’t agree on the amount of access needed to be paid”
Helpful Report
Posted 6 years ago
David Murphy
Verified Buyer
“The premium might seem reasonable initially, but any changes incur disproportionately large admin fees. They then double your premium on renewal despite a claim free year. Needless to say I went elsewhere this year.”
Helpful Report
Posted 6 years ago
Todd Evans
Verified Buyer
“Stop emailing me and post things to me I dont care”
Helpful Report
Posted 6 years ago
Tom Pearce
Verified Buyer
“Sad that it keeps getting more expensive year on year. Cover decreases and premiums increase.”
Helpful Report
Posted 6 years ago
James Nicholas
Verified Buyer
“No paper work sent through, all on line, the cost saved approx £3 ruins the experience”
Helpful Report
Posted 6 years ago
Sebastian Vesey
Verified Buyer
“The quote I was offered for a renewal had increased by £100 (30%) compared to prior year. I decided to browse the market and found that Lexham were offering to the public (for the same vehicle and options I had before) the price of £250 which I had been paying before. Do Lexham punish customer loyalty ?”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“As i was renewing my policy with the, i found the tone of the person on the phone was, in my views, quite direct and borderline rude and aggressive. Not trying to make things understandable and not paying much attention to the facts that English is not my first language.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I see most of the reviews concern closing the insurance contract, rather than filing a claim. In my opinion, the way an insurer handles a claim should be at the heart of how you evaluate their service. In the case of Lexham insurance I have to say my claim was dragged for weeks for no apparent reason. The day my scooter was stolen they called me to raise my insurance fee and ask for more money if I wanted my claim to be validated, as I had failed to declare the additional driver on the insurance had his motorbike stolen a few months before. Genuine mistake on my side, as I would have never expected to have to do that. They said a manager would call me to explain what was going on but nobody called. It took them two weeks to check an estimate already made by a garage and my scooter was stolen the day before I had my first MOT booked. The day before. According to the rule I had another three weeks to circulate with my scooter but the moment I had to renew my road tax I would have had to have an MOT done. It was all scheduled and the scooter was stolen. Lexham Insurance decided to knock off £50 from my reimbursement because of that. When I agreed to the estimate they made for the reimbursement (despite all of the above) they asked for my keys and my bank account which I provided immediately. Another 10 days went by without hearing from them. I called them and asked what was going on, an employee realised everything was okay and set the payment process in motion, which she said will take another 4 working days. In my estimate, they deliberately delayed the process by 3 weeks. And I am not happy with the quote they made or the money they will refund. So keep that in mind next time you review this company, as really it doesn't take a great insurance company to offer you a deal to cover your scooter or renew your contract. Just pray you will never have to file a claim.”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 4,886 reviews
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