Login

Start Free Trial Are you a business? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lexham Insurance Reviews

4.3 Rating 3,627 Reviews

83 %

of reviewers recommend Lexham Insurance

Company Reviews

4.3

Based on 3,627 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379647882

Email:

enquiries@lexhaminsurance.co.uk

Location:

Lexham Insurance, Gilray Road, Diss
Norfolk
b.tinkley@lexhaminsurance.co.uk

Write Your review

Tell us how Lexham Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lexham Insurance 5 star review on 24th January 2023

Mirielem Goncalves

Lexham Insurance 5 star review on 10th December 2021

Bartlomiej Kauf

Lexham Insurance 5 star review on 29th October 2021

Lexham Insurance 5 star review on 21st June 2021

Kostyantin Malginov

Lexham Insurance 5 star review on 17th December 2020

Ionut Amironoaie

Lexham Insurance 5 star review on 20th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently got insurance for my scooter. And like always everyone looks very happy and helpful when it is the matter to take your money. I got third party cover and was convinced for breakdown cover too. Unfortunately I had an accident last week and when I actually needed help and advice, no one would help me. I was in the middle of the road with smashed bike, trying to call endless numbers and they just would redirect me from one number to another and wouldn't even help me with anything. I spoke to like 6 or 7 different people, saying I am in the accident and my vehicle smashed and not even one asked me, if I am ok. The only thing I heard from all of them "no we cant help you", breakdown cover is not for accidents. we dont deal with that. Extremely disappointed and upset.”

Posted 6 years ago

“Purchased policy through go compare opted for fully comprehensive paid deposit first premium to be taken approx 3 weeks taken at 2 causing charge for being overdrawn. Policy is third party fire and theft do not understand how this has happened.”

Posted 6 years ago

“I haven't received my policy documents yet”

Posted 6 years ago

“As a new customer I am not impressed with the work I am expected to do: scan/photocopy driving license, set up sharing code etc. I was also asked to give my CBT certificate but then told I didn't need to. I was not asked to give proof of NCB, but was told that I do indeed need to send this in. Like, most customers, I am after simplicity but this is the most complicated signing up process I have ever experienced in getting my insurance renewed.”

Posted 6 years ago

“Still waiting for docs to come thru after a week. Had to chase. Staff polite but quote took a very long time and ended up being wrong as I was insuring a classic vehicle not a modern one.”

Posted 7 years ago

“So much confusion about what I was going to be charged. Was not impressed as was offered something I was already signed up for. Most likely won't renew next year and only joined as I was recommended by the company I bought my bike off.”

Posted 7 years ago

“got a quote via a comparison website. after finalising the quote they sent me the documents which had many different details to those submitted by me. When I called to correct the details I was charged an extra premium AND my excess went up!”

Posted 7 years ago

“Everything they offer for my insurance on my new electric bike seemed to be very expensive and the conditions of cover were restricting and exacting. My Operator tried hard to find some item on the policy on which to apply a discount but there was nowhere. This insurer requires more competition in the marketplace. A bruising experience. Let's hope they're better if I ever have to claim. I would hope to find a better company when I have more time to look around than I did this time.”

Posted 7 years ago

“Although I have repeatedly requested my insurance contract to be sent to email, nothing happened until now.”

Posted 7 years ago

“Having gone through all the questions setting up the insurance I go ahead and pay. The documents are sent and I read them all. so far so good so I buy the bike and then receive a letter stating that there must be another lock used when ever the bike is unattended, even when in a garage. That should have been stated from the very beginning. Plus a much better description of what that means, does it mean when I go to pay for fuel after filling up ? If I park at a café but sit outside is my bike covered without a lock ? It's a very vague request and reads as a get out of jail card for the insurance company if your bike is stolen. Hopefully I won't have to ever find out but it would have been better to know from the start.”

Posted 7 years ago

“You called me on the day I insured myself to ask questions of conformation. I said I'm busy, call me back in exactly 1 hour, the lady on the phone agreed to call me in exactly 1 hour, I still have not received a phone call.”

Posted 7 years ago

“Told your company the 3 points I mentioned originally where not valid anymore and the bike was fully data tagged and I got no reduction after only 3 days of first getting the policy. Very very poor that removing 3 points made no impact on the premium.”

Posted 7 years ago

“Very poor experience. It took several telephone calls to arrange a simple insurance worth #138. The operators obliged the caller to give details of existing policies before passing on to another operative who asked the same questions. In my case this happened several times. On one occasion I was left holding on for at least 10 minutes while the operator re-booted his computer. The operator tried to sell additional items despite being told I wanted only to re-new the insurance. At the end the operator read all the conditions of the policy at such a speed that it was not possible to absorb all the issues involved. Altogether a necessary but unpleasant experience.”

Posted 7 years ago

“Your insurance fits my needs but the agreement terms and conditions were written in language that made me feel that i had entered into and agreement with the mafia, being told to return signed letter within a certain time frame or risk and administration fee of £26, s etc. You guys want to get more customer friendly. Once this policy comes to and end i will not be renewing. Just hope that you guys stick to your end of the agreement.”

Posted 7 years ago

“having been provided with a written renewal quotation at circa £600+ to renew with the same insurers (AXA) and been told that this was the BEST figure achievable from your stable of insurers I went onto comparethemarket .com to see what else could be available. I got a renewal quotation of circa £300 on an identical risk basis which was with AXA and via a broker called LEXHAM INSURANCE! I committed to the cover and paid the premium and was provided with the relevant documents electronically. On the same day and within 2 hours I had a called from LEXHAM INSURANCE presumably form your call centre asking me if I wanted to take up the offer to insure with AXA based upon the original £600 premium and when I asked if that was the BEST price that you could offer in the market I was told unequivocally that it was. LEFT HAND AND RIGHT HAND/GROSS INCOMPETANCE comes to mind along with a suspicion that you are NOT interested in offering the most competitive terms. Needless to say that as a result ALL TRUST in LEXHAM has evaporated. YOU ASKED for feed back now you have it but what if anything will you do?”

Posted 7 years ago

“Quoted more for my second year after gaining a no claims, phoned up, very little help with it, managed to get it brought down slightly after several calls. Not happy with my renewal price at all!”

Posted 7 years ago

“Hi there my names barry harkness I recently just set up a policy and it was 100 a month a just done a gocompare and it showed up 668.71 pound for lexham also found a cheaper price from mce 46147 I would like to cancelle my policy disgusted Thanks”

Posted 7 years ago

“After taking out a motorcycle policy with you I was asked for proof of no claims which I sent emidiatly. Now ,12 weeks after taking out the insurance I received a letter saying if I didn't send proof of no claims within the next 7 days the premium would be recalculated and there would be an additional charge. After phoning I was told the letter had been sent by mistake. This doesn't inspire me with confidence in the company.”

Posted 7 years ago

“Was quoted online £98.80 but when I received my documents the online system made an error resulting in me having to pay another £19.53 as there system was wrong”

Posted 7 years ago

“Not really happy as when I received a letter saying if I cancelled for any reason what so ever I'd have to pay the insurance premium in full.. Not good..”

Posted 7 years ago

«
1
2
...
4
5
6
7
8
»

Lexham Insurance is rated 4.3 based on 3,627 reviews