LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 668 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a dryer from LG. It broke down after 10 months of use and the parts to repair it have been on back order for several weeks. I have wasted several hours on the phone with LG customer service, which has been giving me mixed messages regarding the availability of the parts required to fix the device. LG is unwilling to commit to honoring their warranty if the repairs have to happen after the warranty expires, even though the device broke while under warranty, and the delay in repair is due to their own supply chain delays.”

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Posted 2 years ago

“The company always be best if the Service is Ok. Worst Service, because your service Supervisor didn't bother to reply on time or even the Seniors like CCO didn't bother to attend the calls or reply on WhatsApp after querying for my complaint number.”

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Posted 2 years ago

“We had a LG washing machine that started to smoke and was about to go on fire, reached out to LG and the customer service is horrendous! Will never buy an LG ever again”

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Posted 2 years ago

“I had all LG appliances and had a microwave for 8 years until it stopped working, just 2 years afer purchasing a new one it rusted inside. I sent photos etc and now they inform me after wasting hours on phone calls that rust is not a design fault. I will never buy another LG product as long as I live. I see now why in customer reviews you have the overall rating as terrible.”

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Posted 2 years ago

“I am extremely disappointed and disillusioned to see the poor quality of LG ACs. Almost every 2 year, one is being left in a state where there is no option but to buy a new AC. The cost of maintaining LG ACs is becoming exponentially higher that the one-time buy cost itself. The quality of copper coils/tubes is so bad that every season one has to spend huge amounts of money in getting the leekages fixed and gas filled. This scenario has been there with several models of LG ACs. May be this is what is the strategy of LG now, gather more money through repair and AMC by deteriorating the quality of the product. On top of this, even the service centres are not paying any heed to customer requests. More than 24hrs elapsed but no one has turned up despite booking for today. No option left but to shift to a better brand. All may kindly re-evaluate before buying LG ACs. RNP 230413088296 raised for request and also and message sent to CEO using raise to CEO option.”

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Posted 2 years ago

“I will never purchase an LG product again. After paying over £2k for a new television, it started experiencing issues after 11months. LG failed to fix the issue, LG failed to offer a suitable replacement, LG failed to stick to a signed agreement for compensation. I would rather throw the tv away and eat the loss then deal with their lying, incompetent UK support.”

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Posted 2 years ago

“I bought a new LG washing machine, F4V310WNEH, it was an expensive choice, and was installed by Currys. Within 6 weeks the machine stopped working and they won't replace it, and I have been waiting another 6 weeks now for a repair. It is not ideal in a busy household not having a washing machine, the repair has been marred by them not having the parts and delays along with poor service . Very poor company who don't care about making it right . Suggest you look at another option.”

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Posted 2 years ago

“Lg have the worst and least competant customer service of any company going. They even are actually dishonest. 1) refund I am told weekly will be processed within a week or day but it never does happen 2) They told me initially that their own reciept was false when it was real until I tried to contact them again 3) told me my washing machine was going to be delivered the day before and then it was not as was not in stock 4) told on multiple occassions it was comng back in stock within a week but it never did 5) Was told that I was being processed for a refund but when called a week later they had not started the process and were still awaiting restocking of washing machines 6) have called each week for ages trying to get the money back and am always told dishonestly that they will sort same day and call me but they never do”

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Posted 2 years ago

“Dreadful customer service. Months of calls and emails to get nowhere. Would actively avoid using them again.”

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Posted 2 years ago

“I ordered a microwave from LG Online. I was given a delivery date and was told I would be contacted 1-day before delivery with a time. Never happened. 36-hours later, after the stated delivery day had passed, I called LG (trying to get help online gave me a migraine) and was finally told I could cancel the order -without a penalty- because (well gee) the product had not been delivered. Guess what, nothing was cancelled; instead I received a message saying I had been granted a new delivery date. So still waiting for a microwave I no longer want. This whole experience has been a 'twilight zone' nightmate. Never again!!!!”

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Posted 2 years ago

“Appalled by the response for a refund for our compressor replacement. We have ten years warranty on the compressor, and apparently, the PCB board was replaced without our knowledge. LG has no proof apart from a report sent to them and no image evidence to say it was replaced, so they will not refund the money! A joke of a company will never repurchase LG! Pointless writing a review, TBH, as they will never reply or acknowledge it anyway!”

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Posted 2 years ago

“Bad dryer vent screen ripping all of my clothes.Called LG and they want me to pay for a new screen when it was a defective part.Poor customer care!”

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Posted 2 years ago

“I would like to say I bought 2 washing machines and 1 drier spent over 2.5k and they are great - LG shop are a complete nightmare and would benefit with a customer service course. Delivery delayed 3 times the LG shop told me it would take 3 days to speak to their warehouse - UNBELIEVable - the chairman is not interested the LG shop manager in my opinion is arrogant and help must be 10th on his list. They offered me £40.00 ref my bad experience. Will never buy a LG product again and I have a 50k pot for my flats which now will go to Samsung - If you want to buy LG do it through John Lewis who are fantastic and the LG shop manager and LG should take a many many leafs out of their book - Horrendous experience never ever to be repeated for me”

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Posted 2 years ago

“It took 2 weeks to have my refrigerator repaired. Then it took 2 weeks for them to give me an offer of $200 for reimbursement of food loss. Told me 3 times a Presidential Liasion would call yet received no calls at all just text messages. LG is the worst company I have ever had to deal with. Never again will I buy another LG product!!”

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Posted 2 years ago

“Four days waiting for call back from uk customer service dept. When I did get to speak to someone they gave me false information which was confirmed by a manger that I requested a call back for. Personally I will never buy an LG product again after this experience. LG tv not fit for purpose after four weeks but they didn’t want to know. Further more I will never recommend them to anyone. Heaven help you if your product has an issue as they don’t care.”

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Posted 2 years ago

“They are the worst company I have ever dealt with. They will not fix my refrigerator. We constantly get promised that we will get a call back from LG and they never call back. My husband has called several times and all we get is the run around. I will never get LG products again and I will make sure everyone I know will stay away from your company.”

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Posted 2 years ago

“Do not buy LG refrigerators. Read their reviews especially about their "linear compressor" issues. Multiple class action lawsuits filed against them. I took them to small claims court in California and won a judgement of approximately $3,000 (Aug 2022). They still have not contacted me or paid me yet.”

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Posted 2 years ago

“WORST customer service I have ever had. Refrigerator broke a month before being 5 years old LG sent someone out to repair it, company they sent did more damage to fridge left it broken and will not repair or replace... first they offered to give me a prorated refund of $1110.12 (for a 33 Cubic ft) then sent a message that instead they will give me 20% off a new fridge up to $500. I have proof of all this on text message because thats how they communicate . Issues started in June and this is what I am left with terrible service, terrible communication, damaging repairs and months later a 20% discount of their products that I will NEVER purchase again!! please please beware!!”

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Posted 2 years ago

“Gave 1 just because couldn't give 0. No warranty service.”

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Posted 2 years ago

“Horrible customer service. Washer dryer unit came dented. LG was supposed to call me as the local distributer made a claim number on our behalf. However they initially told me LG has poor customer service. THIS was a gross understatement. Customer service was AWFUL. First attempt they had a bad connection - then the call dropped they said they would call back and did not. That call was about one hour of my time. Then I called back when i had time the following week. I have been on the phone for over 1/2 hour and they have DONE NOTHING.. They have the claim number then they ask me the same questions in different ways over and over again. It seems simple -- they know the problem. Schedule a service call. NO! Still holding now. AND hoping they don't hang up or my phone doesn't run out of battery!! SERIOUSLY!~ I feel bad for the sweet person on the phone but they seemingly DO NOT Want to pay for someone to come out. They just want to wear me out!! Hopefully they schedule the correct person to fix the problem AND who can get the part!!!”

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Posted 2 years ago

LG is rated 1.1 based on 668 reviews