Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 894 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely no service at all I don't care how many times you call they will not answer the phone. When you go to the store no one is ever in their departments. The person working in home decor is never where she is suppose to be and know nothing about blinds. She is totally useless”

Helpful Report

Posted 1 year ago

“11:00am no checkouts open. Getting tired of self checkouts while employees standing around with phones to their ear. If I have to do their job give me a discount. Next time I will go to ACE hardware where they appreciate your business. Staunton Va. store is terrible.”

Helpful Report

Posted 1 year ago

“Terrible customer service and online experience plus the 52 minute wait for a phone rep that was working from home with a baby crying in the background”

Helpful Report

Posted 1 year ago

“I was asked to leave the East Tucson Location after describing an associates behavior as Bitchy. Management took great offense to this word. It means spiteful, malicious and arrogant behavior. This was all because of trying to use Military Discount in the store and being regularly lectured by this associate. For a company that gives military discount and thanks Veterans for their service they were not interested in the fact I have a Traumatic Brain Injury and I have to hunt for words. I tried explaining this to managers and they said Bitchy is the use of profanity and that I’d I had used spiteful, vindictive, arrogant or malicious to describe the associates behavior I would not have been asked to leave. One manager brought the fact if I had said this about a family member he would have been insulted. He even raised his voice and proceeded to argue over the phone. I’ve been shopping at this location for 10 years and never seen such a lack of interest or unprofessionalism especially in management.”

Helpful Report

Posted 1 year ago

“Terrible customer service at Lowe’s in Laurel, MD. Spoke with 2 supervisors and neither one could tell me when I would get my appliance delivery. The delivery was cancelled for some unknown reason. I had to call Lowe’s customer care. They helped me. I paid thousands of dollars for my order and The Laurel store is staffed with employees who really could care less about my order. Buyer beware of this store.”

Helpful Report

Posted 1 year ago

“Thanks for screwing over the Military Veterans with your stupid Rewards card! Anyone can apply for this! The once 10% discount is now 5% Will take my business to Home Depot from now on! Screw you!”

Helpful Report

Posted 1 year ago

“Well, after all the business we’ve given Lowes.. making gardens, purchasing washer, dryer & all our appliances, remodeled our bathroom & redid our entire kitchen, we get kicked in the face. We don’t do online pmt so we will be punished by asking for a paper statement (charged $1.99 PER MONTH!) Screw that! We will be giving our business somewhere else that Appreciates there customers!”

Helpful Report

Posted 1 year ago

“Very simple- placed an order online for a washer and dryer $2k. Delivered in pouring nasty rain- did not notice a few cut marks on top of dryer. Called customer care to no avail. Someone will reach out. Waited 4 days and they said someone called (absolutely did not) and still waiting on a simple resolution, swap out or give me something off. They want to come take it and then get me the replacement the following week. Absolutely not- I wish I never purchased from them. And I have spent almost 100k with them, 2 kitchens, 2 bathrooms, whole house of windows, all my yard supplies, tractor etc.... way to treat me right.”

Helpful Report

Posted 1 year ago

“Your customer service is horrible. I was looking to purchase weed killer, insect killer, lawn bags and Glade fragrance. The total cost is $60.00. When I approached the register they were all self-service. I don't know how to use the register, I needed help and not one employee was around for my questions. I had to leave the products in the cart and leave. Lowe's, you lost $60.00 from me a regular customer with a credit card. Well, make that, former customer. Gerald Leveske.”

Helpful Report

Posted 1 year ago

“Try and buy something and have it shipped and it’s impossible. Customer service doesn’t know why so WHO does. What a joke ! As much as I hate HD at least you can order online. I got rid of my account!”

Helpful Report

Posted 1 year ago

“I buy alot of things at Lowes. But do not buy carpet at Lowes. There carpet may be very good but their installers are very very bad at customer service and at scheduling. You wait forever to hear from them. They tell you their going to call by certain date and never call.”

Helpful Report

Posted 1 year ago

“Ordered 5 appliances March 18 to be delivered on April 5th. Receive an email on April 2 that delivery is moved to April 30. There was no explanation or apology . Different services were put in place that worked around that delivery. This now delayed the plumbers work and cabinet installation . Canc order and went to PC Richard. They priced us $400 less and delivery was 2 days later . Will never show Lowes again.”

Helpful Report

Posted 1 year ago

“Reordered same item 3 times. It's never been delivered. Out of 6 items, a 6,000$ order that only 1 item was delivered. I will never order from lowes again.”

Helpful Report

Posted 1 year ago

“We went through the lay process and measurements with Lowe’s counter top person, came to the estimate and when the Lowe’s contractors came out and did the final measurements. It was twice the price of the original estimate. Measurements didn’t change!”

Helpful Report

Posted 1 year ago

“Went to Lowe's in Plant City to purchase a range they only had one left and it's the one on the floor that is on clearance but they won't sell it because it's the only one left. I think that's ridiculous you either want to sell your products or you don't want to sell your products and yes I did talk to the store manager Zack and he said no we will not sell it unless we have something to go in its place. That's not a way to run a business sorry so we're going to go to Home Depot and get it and Lowe's can stick it in the ear.”

Helpful Report

Posted 1 year ago

“Bought stuff for a complete renovation and they refused to take items back 6 day's after the 90 day's. I purchased a washer, dryer, stove, fridge, and microwave. I also purchased paint, flooring, light fixtures, etc. I was returning some cold air returns. I even asked for just a store credit and was refused! I won't purchase anything else from there! I will take my business elsewhere! Had I known this is how I'd be treated I would never have purchased a dime from them!”

Helpful Report

Posted 1 year ago

“I purchased an over the range microwave on March 29, 2024. Sales person told me it would be installed the following week. Now the installer is saying they are booked and it will be another week. Installer said Loews employee misinformed me of installation times. Had I known this, I would have bought microwave at Home Depot which could have installed it sooner. When I called the store manager of store number 1023 Bedford Hts. Ohio, the operator took my name and the message and said she would have store manager call me back. They did not. Very disappointed.”

Helpful Report

Posted 1 year ago

“Had an additional charge on my credit card after an online order. I was charged $1,500+ for an order that I did not make and after 40 minutes was told that there will be a hold on that but could not give me an order number or tell me what the charge was even for. The order that was placed was 1,760.00 and that charge is also on my statement. After 40 minutes and no answers I called my credit card company and they say the charges could be an order that was tampered with by Lowes. Do yourself a favor and spend the extra time to pass Lowes on your way to Home Depot or Ace, its worth your time.”

Helpful Report

Posted 1 year ago

“They don't answer there phones when calling to check availability. Get to the store the have one generator left on clearance but can't find it so it's not available. So I recommended they remove the price tag display since they say they don't have it anymore yet still advertising it. Waisted a big part of my day on nonsense.”

Helpful Report

Posted 1 year ago

“Worst place if you're looking for customer service and the way their policies are set up. I recently signed up my business with a Lowe's business account and they somehow messed up my mailing address. I have not receievd my card, cant make payments, and cant make any changes to the account because the address doesnt match up. I've been trying to change the service address in their system for days and nobody can make this simple change online or over the phone. They advised I have to send them a document to a physical address.. really inconvenient in today's world. I'm never doing business with them again and I don't recommend anyone should.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 894 reviews