Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Will definitely recommend Luxury Eacapes! Especially Marcelle has gone above and beyond for helping me to book the trip!”

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Posted 3 years ago

Hi there, thank you for sending through your 5-star review. We will pass this on to Marcelle and the team.

Posted 3 years ago

“I would just like to thank Luxury Escapes and in particular, Lachie, for great customer service in sorting out a small hitch with our booking. Lachie was very responsive to our situation and he assisted me in not only a friendly, professional manner but also so efficiently and proactively. He kept me in the loop via both phone and email and this was greatly appreciated. Lachie is definitely an asset to your company. I found the whole process with using Luxury Escapes to be easy and seamless in all aspects including booking over the phone. The call back team from the queue are also again very professional and friendly and I received all call backs in a timely manner . I look forward to booking my next escape with your great team”

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Posted 3 years ago

Hi Karen, thank you for sending through this lovely review. Lachie is a star! We will be sure to pass this on to Lachie and the team.

Posted 3 years ago

“Raph sorted my request very promptly”

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Posted 3 years ago

Hi Sandra, thank you for sending through your review. We will pass this on to Raph and the team.

Posted 3 years ago

“Korey M resolved our problem quickly and satisfactorily.”

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Posted 3 years ago

Hi there, thank you for the review. We will pass this on to Korey and the team.

Posted 3 years ago

“After Covid caused cancellation of a New Zealand trip, and after four attempts to reach Luxury Escapes (both email and unbelievably long phone call attempts) I was finally contacted (after yet another long email) by Marcelle who was an absolute angel and solved our booking cancellation request in minutes. Well done that girl! I was getting very grumpy with LE and Marcelle has restored my faith in them. Whilst I would rate their overall customer service as "Poor" taking over a month to respond, I have rated Marcelle as being "Excellent".”

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Posted 3 years ago

Hi Ron, thank you for providing us with your feedback. It's great to hear that Marcelle was so helpful. We will pass on your feedback to Marcelle and the team.

Posted 3 years ago

“I was very happy with the issue that was resolved Very nice person”

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Posted 3 years ago

Hi there, thank you for the review. It's great to hear the team was able to resolve your issue.

Posted 3 years ago

“We had a Melbourne hotel package booked in 2021 but couldn’t use it due to Covid closures. LE extended it to 2022 but when we wanted to book, the package was sold out and due to expire soon after. After an email to LE, their customer service person Raph credited the full amount to our LE account for future use. We have had this done twice now, so we are looking forward to using the total amount soon, as we have had good experiences through LE over the past few years. PH, Turramurra”

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Posted 3 years ago

Hi there, it's great to hear that you have had good experiences with Luxury Escapes. We will pass on your feedback to Raph and the team.

Posted 3 years ago

“Will B helped solve our difficult situation for a full refund, great customer service!”

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Posted 3 years ago

Hi there, thank you for this review. We will be sure to pass this on to Will and the team.

Posted 3 years ago

“The customer service is good.. Will b is great.”

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Posted 3 years ago

Hi Sarah, thank you for this 5-star review. We will pass this on to Will and the team.

Posted 3 years ago

“Thank you, very prompt and efficient assistance to change dates. So easy and fast, thanks again”

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Posted 3 years ago

Hi Clare, thank you for sending through your feedback. We will pass this on to the team

Posted 3 years ago

“Thanks Will for making my issue easy fixed. Much appreciated without any problem.”

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Posted 3 years ago

Hi Peter, thank you for sending through your feedback. We will pass this on to Will and the team.

Posted 3 years ago

“We had a LE booked for Bali and had to take it before June 22nd this year, I have sustained a a compound fracture of my leg and two fractures to my vertebrae, so thought we would lose our money. I reached out to Korey who did a fantastic job and issued us a credit. Excellent job Korey, thank you so much. you have restored our faith in the travel industry.”

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Posted 3 years ago

Hi Steve, thank you for this 5-star review. It's lovely to hear that Korey did an excellent job. He is a great asset to our team. We will pass your feedback on to Korey and the team.

Posted 3 years ago

“May I say what a fantastic customer service consultant Eric.C. is. He personally phoned me every day for one week to confirm our package. Thanks to Eric and Luxury holidays we have now booked for for our holiday. Eric went well above and beyond what was required and I cannot speak more highly of him he showed empathy and compassion. Thank you”

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Posted 3 years ago

Hi Cheryl, thank you for this lovely feedback. We will be sure to pass this feedback on to Eric and the team.

Posted 3 years ago

“It was a pleasure to deal with Ralp, he was courteous and attended to our matters very efficiently in a very short space of time. Thank you Ralp for your attention. God bless.”

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Posted 3 years ago

Hi Ken, thank you for this feedback. We will make sure to pass this on to Raph and the team

Posted 3 years ago

“In very trying times, we could not be happier with our Luxury Escapes experience. We were unable to travel due the flooding crisis in the Northern Rivers region of NSW. Despite the late notification to your help line, and despite the massive work load your team has experienced, we were able to secure a credit refund. We were ably assisted by Will, he could not have been more helpful.”

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Posted 3 years ago

Hi Gerry, thank you for this 5-star review. It's so nice to hear that Will was so helpful. We will pass on your feedback to Will and the team.

Posted 3 years ago

“Jennifer worked quite hard to get the Hotel to credit us for our stay. Initially the hotel refused, but an email by myself about our membership of both the hotels loyalty and our loyalty to Luxury Escapes, with some help from Jennifer we received a LE credit. This will be used toward a much longer holiday in future by Luxury Escaspes. Much appreciated Jennifer C and thanks so much for your efforts. She’s a keeper and give her a pay rise!!! 🙏🏻”

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Posted 3 years ago

Hi Amanda, thank you for sending through your lovely feedback. Jennifer really is a star! We will pass on your feedback to Jennifer and the team.

Posted 3 years ago

“I have had the best experience with Luxury Escapes. My mum passed of COVID before our honeymoon and my partner and I were too upset to leave. KYLIE P went so far and above her role to move mountains and help us change the date to a later date, otherwise we would've lost all our money. Thank you so much for everything Kylie P, it won't be forgotten and now my headspace is better I can't wait to go to FIJI!!!”

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Posted 3 years ago

Hi Rhys, thank you for providing this feedback. Kylie is a huge asset to our team. and we will be sure to pass on this feedback to Kylie and the team.

Posted 3 years ago

“Really great service from Nick M. He was knowledgable, thoughtful and able to immediately make a decision around postponing my credits expiry date. Really happy with the service.”

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Posted 3 years ago

Hi Malcolm, thank you for this feedback. Nick is definitely knowledgable and thoughtful. We will pass on your feedback to Nick and the team

Posted 3 years ago

“Great customer service from your team! I wish to commend Lychota M from the Customer Service Team for providing an excellent consumer experience. I booked a family trip Japan but had to make some changes to the duration and dates. Lychota was prompt with her replies and managed to make the necessary amendments without any issues. I've booked several family holiday packages with Luxury Escape and our experiences have always been positive.”

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Posted 3 years ago

Hi Darryl, thank you for sending through your feedback. It's great to hear you had an excellent experience. We will pass on your feedback to Lychota and the team.

Posted 3 years ago

“I spoke with Nick M tonight whom I found to be very polite, helpful, friendly and professional. He sorted my problem straight away which was a great relief for me. Thankyou very much Nick M.”

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Posted 3 years ago

Hi Margaret, thank you for sending through your feedback. We will pass this on to Nick and the team

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews