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Lyca Mobile Reviews

1.4 Rating 889 Reviews

9 %

of reviewers recommend Lyca Mobile

Company Reviews

1.4

Based on 889 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Lyca Mobile Reviews

About Lyca Mobile:

Europe’s largest MVNO helping over 8 million customers across 14 countries make affordable international calls
Every 4 seconds a new customer joins the Lycamobile family.
We connect over 22 million mobile calls per day, helping you to make affordable high quality international calls.

Visit Website

Phone:

0207 132 0322

Email:

sales@lycamobile.com

Location:

3rd Floor, Walbrook Building, 195 Marsh Wall
London
E14 9SG

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Lyca Mobile 1 star review on 12th January 2024

Lyca Mobile 1 star review on 14th December 2023

Lyca Mobile 1 star review on 9th October 2023

Lyca Mobile 1 star review on 20th September 2023

Lyca Mobile 1 star review on 9th August 2023

Lyca Mobile 1 star review on 11th June 2023

Lyca Mobile 1 star review on 11th June 2023

30

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Black Friday bundle from their UK site. SIM card arrived in one working day. Followed all instruction from email. SIM card was activated within a few minutes. APN settings arrived via SMS a few minutes later. Logged on into my Lyca online account from link from one of their emails and completed the registration process. Everything now works as advertised. The issues I read here most people seem to have in my experience appear to be lack of patience. Wait for the activation SMS to arrive. Give enough time for the system to properly activate your online account and show your current bundle. Check back later if needed.”

Posted 5 months ago

“This is such a terrible company to try and do business with the customer service department is seemingly run by imbeciles and they never reply to emails. I bought two sim cards one for me and one for my wifes phone and never even bothered fitting hers after the terrible experience trying to get mine to work. It would appear they had been cyber hacked or so the internet responses said and after i placed the sim card in and switched on the phone i got only a message saying no credit and to go to a local shop and purchase credit even though i had paid in advance for the sims. I could not log in and create an account as my number had not been recognised until i registered it and i could not do that as the phone kept saying i had no credit. Many many attempts to get through to their customer service department by landline failed after holding for an answer and email after email got no response. I asked for reassurance that as i could not use the phone and sim that i wanted assurance they would not auto renew but nothing ever came back to reassure me. I never even opened the envelope of the second sim card for my wife and have since switched to Lebara who have been excellent and the sim worked perfectly the instant i popped it into my phone. Tonight i have had an email from Lyca Mobile service department in really bad broken English asking me to ring them on my Lyca number about auto renewals...............God help me!!!!!!!!!!!!!! all i want is reassurance that they will not try and rip me off for more money from my bank accounts.”

Posted 5 months ago

“Recently joined Lycamobile. I'm not receiving calls (people calling me say it sounds like the line is dead). Trying to fix the issue and customer service are blaming the phone companies of the people calling me! Lycamobile customer service is truly awful.”

Posted 5 months ago

“It is a scam, avoid this service”

Posted 5 months ago

“I joined Lyca mobile 13/08/2023 firs few days service was ok but after that I was unable to receive any phone call and text messages then I called customer service several times and customer service representative told me they will report the issues to the technical team then they will sort it out but nothing happened. From end of the September I was unable to use internet as well as text and call then on 07 October 2023 I received a text message regarding website cyber attack and hacked after that my phone showed invalid SIM. I called many times to the customer service it was impossible to get through luckily I was able to get through the customer service on 23/10/2023 when I request the agent to order a New SIM for me but she said I have to order via website for a free SIM now while I was trying to do order but when I put the SIM number then it’s saying “MOBILE NUMBER DOES NOT EXIST “ I emailed customer service by explaining everything on 24/10/2023 but no response at all. So I can not pay each month without getting any service. So could you please STOP renewal of monthly contact and CANCEL THE SUBSCRIPTION AND TAKING PAYMENTS otherwise I will cancel it. Also refund my 3 months money or at least 2 and Half months money as I was unable to use services. If you do not take necessary action then I have no other options without reporting to the OFCOM. Note: They reply my review but not email response yet Still taking money from my card.”

Posted 5 months ago

“Not trust worthy , fraudulent network, bad customer service, on oct 5th lycalmobile deducted my debit card $10.50 for 13 time, I called to tell them several time without refunding my money, I file a claim with my bank , I was ask to cancel the claim or else they will block my number , Please stay away from them they are more than scanmer.”

Posted 5 months ago

“Lycamobile is a scam company avoid please”

Posted 5 months ago

“Very bad customer service. Had to wait for an hour to speak with someone to cancle my service. After 1 month it had not been cancled, so I had to go through the whole process agian. When I ask if they had everything from me to cancel, I never got a clear Yes or No.”

Posted 5 months ago

“Worst mobile network in the UK. I purchased a £27 internet bundle and more than a week later, my account has still not been credited with the bundle. I have called and emailed with no results. Now I am asking for a refund and a PAC to port to another network and they said it is not possible. Nobody should use this useless network.”

Posted 5 months ago

“Absolute rubbish service. Tried to register a new SIM to transfer to Lyca. Can't register. Asks for the alternative Lyca number. I am supposed to dial 132# to get the alternative number but, it does not work. Just get invalid request. So try and call Lyca using the 332 number from phone using the new number. Can't contact them as it says you do not have enough credit even though the sim I purchaed was for unlimited texts and calls with 6GB of data. Tried calling the help desk from another mobile only to be told it's cosed this at 3pm on a Sunday. Absolutely useless with rubbish customer services. Will switch to another service that can actually provide customer services and allow you to register a number. Would ask for my money back but doubt if I can get in touch with them.”

Posted 5 months ago

“I bought a Lycamobile sim card for my holiday in Switzerland. Knowing that I would travel to Italy, I purchased a package that included roaming. Once I arrived in Italy the roaming stopped working after only a few hours. I could not call customer service (the call actually disconnected) and sent them several emails to which I eventually received a reply that 'they had some technical issues' and would be addressed as soon as possible. Roaming never worked for me. I then requested a refund for the week lost (and to give the company the opportunity to redeem itself)and after several more emails and 'an investigation', the request was denied. Customer service is atrocious and I would not purchase another product from this company.”

Posted 5 months ago

“I am a Lycamobile customer for over 10 years and was always happy with the service until recently when I renewed my 12 months bundle on 19 October 2023. I wanted to renew the bundle on my existing Lycamobile number, but then I realized that by mistake, instead of renewing the bundle on my existing number, I purchased the same bundle as a new customer. Since their customer services were closed that evening, I called Lycamobile straight away the next morning, (Friday, 20 October 2023), to cancel the bundle with immediate effect. I was told that they cancelled the bundle and the money will be refunded between 2 to 5 working days. As the money was not refunded, I called Lycamobile customer services again on 23 October 2023 to see why the money has not been refunded. When I called the second time, they told me that I should be refunded within 5 to 7 working days; but no refund received. Then I called them again on 25 October 2023 to check the progress of the refund, and they told me that the money should be on my account on Monday, 30 October 2023; however, checking my account, there is no refund received. I called on Monday, 30 October 2023 to see why I did not receive the refund, and was told that it should be on my account later yesterday or the latest today; but I did not receive any refund yet. As I said, I was happy with their service until now; but now, when I made a mistake and renewed the bundle by purchasing as new customer, and in the same time I also renewed the same bundle on he existing number, they seem to ignore all my requests to process the refund. Meanwhile, I am left with two bundles since they did not refund or refuse to refund the money I pay for the second bundle. I do not recommend Lycamobile to anyone simply because if you make a honest mistake, you are left in your own since they do not have the courtesy help you; their customer service is terrible, to say the least..”

Posted 5 months ago

“Worst mobile network can hardly receive calls customer service is dire they never are able to help just a say system is down call back in 2 hours. The data speed is ok if you can get signal but they don’t support voip so if you’re using data you can’t receive calls and vice versa. Had it for two months and had to cancel.”

Posted 6 months ago

“Ordered what seemed to be a good deal for a auto renew one monthly contract through money supermarket.com. Pay monthly £5.99 for unlimted calls and text and 15gb data. Before ordering I had found out that they use the EE network and checked coverage for my living area which was good indoors and outside. The infomation on email said insert sim and package will be activated and phone number would be texted over. Sim came in post and once installed in phone no network sign came up on phone and then just 1 bar intermittently. Even with weak signal no message came through. I took phone to a differnet location with better signal but still no activation message. I tried to contact Lycromobile through the customer service number and it does not give you access to speak to anybody. I believe they have sent me a top up sim card because I finally got a message saying you need to top up sim. Having no signal at home obviously of no use whats so ever so I am binning the card and righting off the £5.99. Also contacted my bank to advise them not to allow them any further payments. Feel like I have been scammed by this company. My advise. DONT BOTHER!!!”

Posted 6 months ago

“I received a sim from them 3 days ago. If I try to make a call or use data it tells me I have none of either but I have actually signed up on the 200gb new customer plan. Tried phoning customer services and gave up after waiting in the call que for over 15 minutes. I installed the lyca app afterwards and that shows I've been sent a pay as you go sim with no plan attributed to the sim. So far I've paid £9.99 for a sim card. Update, the next morning. After going around in circles for ages on the lyca help line I've managed to get through today after a long wait in the call que. I really struggled to understand the foreign woman that answered and I had to keep repeating what the issue is because she couldn't understand my ordinary English accent properly. She seemed clueless, said she'd escalated the issue and wants me to phone again in 24 hours. Think I'll be cancelling the contract. Another update, I had a text after phone call stating no need to phone them again and they will look into my case. Lyca have taken the first £9.99 and all I've got is a pay as you go sim with no credit. Day 3 now and nothings been done by them.”

Posted 6 months ago

“Horrendous network. Barred access to texts, calls and access for no apparent reason without explanation and then demanded money to reconnect the network as well as to send a PAC code to transfer away. Avoid at all costs”

Posted 6 months ago

“Customer service is terrible. After a 25-minute wait, the staff are useless, they always ask you to call back in 2 hours because the system is down. They escalated issues to the technical team, who days later sent me a text saying "Your problem is now solved, case closed, this was with no contact or support. The internet keeps cutting out, the signal dropping. A customer service advisor has put the phone down on me, I can safely say that I will be leaving them.”

Posted 6 months ago

“Very bad service. People can hack your number very easily. And customer service is not helpful with that. How funny. It’s like I am paying not for my network, it’s for hackers.”

Posted 6 months ago

“Complete waste of time, signed up for a new SIM and monthly bundle. 6 emails confirming order, the exact time the SIM was posted, expect package, ready to go etc and then... Worthless! Followed all instructions, constantly calling help desk and put on hold and still unable to get some to activate. Absolute waste of time and money, worst network I've come across so far (and I have seen some rough fly by night networks). Do not waste time with this company and choose any other network”

Posted 6 months ago

“They re-design the dashboard and webpage, when you want to recharge your bill, the system automatic choose the autopay, but you can not cancel autopay by yourself, same as the saved cards in your account couldn't delete by yourself too. Its a totally robbery in real life.”

Posted 6 months ago

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Lyca Mobile is rated 1.4 based on 889 reviews