I am a Lycamobile customer for over 10 years and was always happy with the service until recently when I renewed my 12 months bundle on 19 October 2023. I wanted to renew the bundle on my existing Lycamobile number, but then I realized that by mistake, instead of renewing the bundle on my existing number, I purchased the same bundle as a new customer. Since their customer services were closed that evening, I called Lycamobile straight away the next morning, (Friday, 20 October 2023), to cancel the bundle with immediate effect. I was told that they cancelled the bundle and the money will be refunded between 2 to 5 working days. As the money was not refunded, I called Lycamobile customer services again on 23 October 2023 to see why the money has not been refunded. When I called the second time, they told me that I should be refunded within 5 to 7 working days; but no refund received. Then I called them again on 25 October 2023 to check the progress of the refund, and they told me that the money should be on my account on Monday, 30 October 2023; however, checking my account, there is no refund received. I called on Monday, 30 October 2023 to see why I did not receive the refund, and was told that it should be on my account later yesterday or the latest today; but I did not receive any refund yet. As I said, I was happy with their service until now; but now, when I made a mistake and renewed the bundle by purchasing as new customer, and in the same time I also renewed the same bundle on he existing number, they seem to ignore all my requests to process the refund. Meanwhile, I am left with two bundles since they did not refund or refuse to refund the money I pay for the second bundle. I do not recommend Lycamobile to anyone simply because if you make a honest mistake, you are left in your own since they do not have the courtesy help you; their customer service is terrible, to say the least..