Hello, This is regarding reference number 95186134. Concern 1: Requested refund due to no service in the last 3 months. Refund denied because the sim was said to be purchased 6 months ago from the store, while the sim was purchased online. I had complained that for the last 3 months, my phone number is not working properly, unable to manually register on the network, and am unable to use mobile data. Your customer tried troubleshooting but could not resolve the issue. I requested for refund and I was told that a refund can not be made because This sim card was purchased from a store and not online. Question to Lyca mobile and CEO: Does it matter if I bought the sim from the store or online? You are my service provider and not the store owner. BTW I did buy it online and below is the order number and reference number. Concern 2: Turned off the Auto-renewal before the next due date, but mysteriously Lyca mobile turned on the auto-renew from their backend systems and charged me. I had called several times in last 4 weeks to troubleshoot the technical issue with my Lyca phone number that was not working. Before my next renewal date, I called up and requested the agent to turn off my auto-renewal. The agent told me that I could do it myself. I requested please stay on the call and guide me through the steps. While I was on the call I turned off auto-renewals myself. But a few days later I saw the charge on my card. If you are reading this post on some social media, please, please do not buy a Lyca mobile. If you happen to buy please do not enter your payment information into their system. These guys are frauds. behind the scene turning on auto-renewal without the customer's consent and charging the customer is illegal as well. Request to Lyca mobile CEO and Lyca mobile support team. Request 1: Please watch the usage of my phone number from Aug to Nov. now compare to usage from Dec to Feb. What you would notice is that Between Aug to Dec, there will be at least 30-50 calls per month and substantial data usage. While in Dec to Feb, you would see only 3-5 calls per month and very little data usage may be 3-4 hours in the entire period. This is because the number was not working. Refund me the money for the period since services stopped working for me. Request 2: The auto-renew charge that's done in mid-march is fraudulent please revert that.