I received a sim from them 3 days ago. If I try to make a call or use data it tells me I have none of either but I have actually signed up on the 200gb new customer plan. Tried phoning customer services and gave up after waiting in the call que for over 15 minutes. I installed the lyca app afterwards and that shows I've been sent a pay as you go sim with no plan attributed to the sim. So far I've paid £9.99 for a sim card. Update, the next morning. After going around in circles for ages on the lyca help line I've managed to get through today after a long wait in the call que. I really struggled to understand the foreign woman that answered and I had to keep repeating what the issue is because she couldn't understand my ordinary English accent properly. She seemed clueless, said she'd escalated the issue and wants me to phone again in 24 hours. Think I'll be cancelling the contract. Another update, I had a text after phone call stating no need to phone them again and they will look into my case. Lyca have taken the first £9.99 and all I've got is a pay as you go sim with no credit. Day 3 now and nothings been done by them.