I joined Lyca mobile 13/08/2023 firs few days service was ok but after that I was unable to receive any phone call and text messages then I called customer service several times and customer service representative told me they will report the issues to the technical team then they will sort it out but nothing happened. From end of the September I was unable to use internet as well as text and call then on 07 October 2023 I received a text message regarding website cyber attack and hacked after that my phone showed invalid SIM. I called many times to the customer service it was impossible to get through luckily I was able to get through the customer service on 23/10/2023 when I request the agent to order a New SIM for me but she said I have to order via website for a free SIM now while I was trying to do order but when I put the SIM number then it’s saying “MOBILE NUMBER DOES NOT EXIST “ I emailed customer service by explaining everything on 24/10/2023 but no response at all. So I can not pay each month without getting any service. So could you please STOP renewal of monthly contact and CANCEL THE SUBSCRIPTION AND TAKING PAYMENTS otherwise I will cancel it. Also refund my 3 months money or at least 2 and Half months money as I was unable to use services. If you do not take necessary action then I have no other options without reporting to the OFCOM. Note: They reply my review but not email response yet Still taking money from my card.