This is such a terrible company to try and do business with the customer service department is seemingly run by imbeciles and they never reply to emails. I bought two sim cards one for me and one for my wifes phone and never even bothered fitting hers after the terrible experience trying to get mine to work. It would appear they had been cyber hacked or so the internet responses said and after i placed the sim card in and switched on the phone i got only a message saying no credit and to go to a local shop and purchase credit even though i had paid in advance for the sims. I could not log in and create an account as my number had not been recognised until i registered it and i could not do that as the phone kept saying i had no credit. Many many attempts to get through to their customer service department by landline failed after holding for an answer and email after email got no response. I asked for reassurance that as i could not use the phone and sim that i wanted assurance they would not auto renew but nothing ever came back to reassure me. I never even opened the envelope of the second sim card for my wife and have since switched to Lebara who have been excellent and the sim worked perfectly the instant i popped it into my phone. Tonight i have had an email from Lyca Mobile service department in really bad broken English asking me to ring them on my Lyca number about auto renewals...............God help me!!!!!!!!!!!!!! all i want is reassurance that they will not try and rip me off for more money from my bank accounts.