“Autumn has been my coach since August 2022, and she has been wonderful! She has been everything I needed in a coach, in holding me accountable, giving me a good dose of reality checks when I needed them, very understanding and encouraging in my weaker moments, and always there for the help when I needed it. I truly appreciate the time and energy she's putting into coaching me!”
“I joined macros Inc a year ago in August and it has changed my life. I had a goal of losing weight and becoming an endurance runner. My coaches Ramona Moore and Curb Ivanic have both help me achieve a lot of my goals. I lost 60 pounds, initial goal was 50 but the weight just kept coming off. I also had a goal of completing a marathon and with coaching I learned to properly train and fuel my first one. I wish I started macros years ago!”
“Overall it's good, but I feel it's missing some extra special touches. I think a monthly video check-in would be good and help me feel more connected to my coach. Also, I would like a change up in the weekly check-in questions occasionally.”
Hi Kristy! Dylan here. Thank you for this! These are actually some really great suggestions. I will mention your review & recommendations at my next meeting with the rest of the executive team. We regularly discuss ways to add more value to our service and are constantly thinking about ways we can make the experience better & better for our clients. Feedback and insight like this is what we're after. Thank you!
If you ever have any other suggestions or just want to contact me to discuss ways in which you think we could better serve you as a client, don't hesitate to email me. My email is dylan@macrosinc.net
Thanks again for the suggestions and the insight! I will be mentioning this.
“My Coaching experience has been wonderful. She is always available to answer questions and offer suggestions on how to navigate nutrition during vacations, life events, etc. The weekly check ins are great for accountability.”
“I can’t speak highly enough about my experience. I have been through some health challenges and other personal challenges and don’t think I would have made it thru without the structure of this program and my outstanding coach, Jen Evans. I feel I have established really healthy habits, achieved goals I set and thanks to Macros, I have the tools to keep going with my healthy lifestyle.”
“Unfortunately I didn’t get out of the experience what I was looking for. When I expressed I wanted to change coaches I was pushed not to from the account rep Monica, and fell back into the same routine of not getting what I needed (personally). Instead it was the same repetitive feedback vs how I could make changes depending on my eating habits for the day. I feel I spent a lot of money for nothing sadly. My coach was very nice and he tried in his own way- but I was def needing more.”
Hey Kit! I really appreciate the review here and for your honesty about your experience. I'm sorry it wasn't what you were looking for. If there's anything we can do to improve things and meet your expectations from here on out, I am all ears!
Regarding your request to change coaches, we do usually try to see if the client is willing to first have a talk with their current coach and resolve things, and we're happy to help facilitate that conversation between the coach & client. So I apologize if you got the impression that a coach change was completely out of the realm of possibilities. We would never deny someone of that option, but we do usually encourage giving you & your coach a chance to come together and resolve any issues first before switching to a different coach. If ultimately a client and their coach have tried to resolve things and the two parties are just not on the same page, or the client just feels it's best at that point to change coaches, we're happy to accommodate that. Again I apologize if you were given a different impression. That's on us to do a better job of conveying our intention in those situations.
I'm going to have one of our team members reach out to you today to discuss how we can best help you moving forward, find out more about what you're needing, and hopefully be on a better path to meeting your expectations.
You can expect an email from a Macros Inc team member shortly.
If you need anything from me in the meantime, my inbox is always open, so don't hesitate to contact me at dylan@macrosinc.net
“Love complete coaching! The workouts are challenging & I enjoy the variety of exercises included. Tina has an amazing way of connecting with her clients & is so insightful and encouraging. Great job MI!!”
“For the last 10 years, I have tried every fad diet that's been around, from Keto to Intermittent Fasting, even Noom. The weight would come off, but I didn't change, so it would always come back. This time around, having a coach one-on-one, something is changing. I don't feel like I'm on a diet, rather I'm redefining my lifestyle, making healthier choices, and learning what fuels my body best. The accountability I receive from my coach has been amazing! I am happy with Macros Inc and so thankful I came across this program.”
Hi Haley! Thank you for the review! I just want to make sure I understand the issue you're describing so that we can best help you here. It sounds like this is an issue you've experienced in the Macros Inc app. I'm really sorry about that! If the keyboard disappears, that certainly shouldn't be happening. App update times vary depending on what's getting updated, but I know that can be frustrating to have to sit there and wait, especially if you're trying to do something. I'll have our tech department & app development team look into the issue you've mentioned.
If you continue to experience any issues at all, please let me know. You can email me personally at dylan@macrosinc.net. I'll get this addressed in the meantime and see what might be causing that issue for you.
“I’m really enjoying working with Carly! She’s super nice and I like her outlook. I like having the accountability and someone to talk to as needed but overall I knew what I wa asking already.”
