“My coaching experience was more than I expected. My coach held me accountable in every step of the way. I feel so prepared now after my time with my coach to take on this journey.”
“Loved my time with nutrition and training. I am down 17 lbs in the past two years and close to my goal weight. My eating habits and mental health are so much better around nutrition.”
“Tina is an excellent coach that is able to connect with her clients in so many ways! She is witty, funny, down to earth, and so insightful! I initially signed up for 12 months of nutrition coaching only but added another year of full coaching. I can’t wait to see what happens! Great job on matching me with a great and relatable coach that encourages me in so many ways!”
“I personally like my coach, she’s very friendly and communicates well. I just wish this program offered a weekly call/zoom check in as opposed to just writing messages all the time. It can be difficult to express yourself or your wants and needs through text only. I also don’t know what the expectation is for the nutrition part of this coaching, but I don’t receive much feedback in this area when I’ve specifically asked on numerous occasions for things I could improve on or just feedback in general on nutrition from my coach. I personally won’t be signing up after my contract is up. I’m very thankful for my experience with my coaching and the things I’ve learned and I really enjoy the community. This just isn’t the type of coaching I’m looking for, I want a more 1+1 personalized experience. I don’t know how many clients each coach gets, but I’m sure there are so many it makes it hard for a coach to be more detailed on their check in responses. There are times when I have to remind my coach several times on things going on with me, like I’m just a number.”
Hi Helen! I'm terribly sorry to hear this and I'm sorry you feel like you're just a number. That is not in line with the core values that Macros Inc was built on, and we don't view our clients that way. You are most certainly NOT a number. You're a human being, a unique individual with a unique set of circumstances, goals, and needs. And if we're not meeting your needs or expectations, then we've got an obvious area for improvement and a chance to make it better.
We do cap our coaches at a certain number, and this ensures the coach isn't overloaded and unable to give every client the attention & help they need. I totally understand how written communication may not always feel like the best way to adequately express yourself. One thing we could definitely do is get you & your coach on a follow-up call, essentially like your initial video consultation. Sometimes a video follow-up call can make a big difference and really allow both parties to get on the same page.
The bottom line is that if you don't feel like you're getting what you need out of coaching, then it's our job to shift gears and try to change that. There is no shortage of ways to make that happen, and ultimately it comes down to what you & your coach feel is the best way to do so. We're always willing to find ways to accommodate our clients and meet their needs, so whatever that might mean for you, we're definitely open to it.
Thank you for the honest review here. I really do appreciate it. I'm going to be taking this feedback to the rest of our executive team for review. I'm also going to have your coach follow up with you just to touch base on things and see how else we can help you out.
You can also email me anytime at dylan@macrosinc.net. Should you ever need anything, don't hesitate to reach out.
“Love my coach- Jill Hall. She is an excellent match for my coaching needs and feedback. She consistently seeks to provide tips- mobility, exercise, adjustments, recipes etc. She is always responsive, offers solutions or course correction/helps me work through concerns. Because I enjoyed working with her so much with Nutrition only, it prompted me to upgrade to complete coaching in Nov and extend for an additional year. I continue to recommend Macros Inc to friends and family!”
“My coaching experience has been awesome. I feel very supported in the process and Sam always answers my questions in a timely manner. The workout program is also progressing nicely.”
“I have been very satisfied with my coach (Sam) and the program overall. My coach is compassionate, caring and knowledgeable. I have lost all the weight I wanted to and then some.”
“Coach Corey is great. I enjoy talking with her and the educational information in always encouraging and to the point. I like how she is straightforward with her communication and doesn’t beat around the bush.
She is helping me so much in learning how to live life with a healthy balance.”
“I really gained a lot from my coach and the FaceBook groups. They have kept me thinking positively about being healthy and helped get me back on track from being in a rut. Oscar, my coach, is like my personal cheer leader! He was so consistent about checking in on me if he hadn’t heard from me. Helped me understand that 1day of blowing my macros wasn’t the end of the world and today is a new day. Very positive experience. I lost 7# so far and o feel fantastic!”
