MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had MobileHelp in my home and on the go fora month. I feel more secure now with this service especially when in the shower and when driving alone.”

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Posted 5 years ago

“Although I have not had need so far to use service am very impressed with customer service...shortly after installation I had to be hospitalized and am currently in skilled nursing facility...it is a comfort knowing that when I soon return home Mobile Help will be with me”

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Posted 5 years ago

“I ordered this for my mom. They did a great job of explaining the product, what's included, options, fees, cancellation policy, set up, etc. Very easy to set up and test. Competitively priced. returned it 2 weeks later when my mom went to assisted living. They provided directions to return it and credited us. Very positive experience!”

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Posted 5 years ago

“#1 it is so easy to use! I found that out 3 days after i got it and was getting ready to leave home for a while and had to clean off the snow and ice from the car windows. Got round to passenger window, scrapped it off, stepped off the snow onto the ice and my feet went everywhere then down on my bottom HARD. I could hear the responder talking in my purse inside the car and was trying to get up, stay on my feet, get around the car and inside to answer. By that time they were telling me they were calling response team who was instantly ringing and I was able to tell her, yes I had fallen but was up in the car and was OK. I did not need any help. But - I was alone, everyone was gone to work and no one could see me where I was on the ground so if I had been hurt, I could have been there a long time without help. It was 18* outside that morning. So - I am so thankful I listened to my very caring young neighbor who helps me out and does check on me once in a while if he hasn't heard from me in a while. Now I think he will ck more often as he is the first you would call because he is so close. Am I glad I got it - ABSOLUTELY and it puts' both my daughters who live out of state at ease as well. Thank you for your rapid service!”

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Posted 5 years ago

“They are very helpful and understanding. Adam was not pushy and answered all my questions. I definiety would recommend to my family and friends.”

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Posted 5 years ago

“I feel a comfort now that I am a member of MobileHelp. The comfort of knowing if I have an emergency help will be there right away for me. MobileHelp is a Blessing. Sharleen Adams”

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Posted 5 years ago

“I have only just received it and haven't had to use it yet so I can only respond to the excellent help I received when I was inquiring and ordering and the prompt receiving of the eqipment. Having a person with a phone number to call is a Great help!”

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Posted 5 years ago

“Within two weeks of receiving our devices, I passed out and need medical transport as well medical treatment prior to leaving for our hospital. Now we both have the fall detectors around our necks and very happy for your teams interaction with my wife during this emergency. Thank you, Larry”

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Posted 5 years ago

“Very timely, attentive and helpful!”

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Posted 5 years ago

“They came very fast and tried to resuscitate my husband. I was very emotional so I didn't get a chance to see or speak with anyone. I was sent to the ER for a cat scan because I had a bump on my head from a fall. I believe they were efficient.”

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Posted 5 years ago

“I've just had this for a couple of weeks but so far so good. Fast response to just testing so that gives them 5 stars with me.”

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Posted 5 years ago

“So far I haven't needed any help so I am thankful for that. You have checked on me 2 times when I must have touched the button accidentally. I am thankful for that too.”

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Posted 5 years ago

“Very impressed. Glad I changed from my other provider. After 5 years it was time for a change. I googled " what is the best?" and it recommended MobileHelp. I agree, you're the BEST 😊👍🦋”

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Posted 5 years ago

“So far I am satisfied with MobileHelp. The Customer Service is good. They have answered my questions. The device is easy. I wear it at home and on the go. My family are glad I have it so I can be safe everywhere.”

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Posted 5 years ago

“So far, I haven't had to use MobileHelp. If I have a need I am confident MobileHelp will be right there for me.”

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Posted 5 years ago

“It's been smooth sailing and the customer service people have been A+.”

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Posted 5 years ago

“After having a problem setting up my device, I received a phone call and was given excellent help correcting the problem. It took awhile, but with much help we finally figured out how to make it all work.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“I am so happy to have MobileHelp In my home”

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Posted 5 years ago

“Helpful, fast response, and quality products, I highly recommend.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews