MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The device and services are everything as stated. I do have one suggestion; inset the button just a little bit to help reduce the number of accidental button pushes.”

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Posted 5 years ago

“Have yet to use the product but everything to date indicates y'all have a class product. however I can certify that you have a 1st class sale person in Claire. I spent 40 years evaluating sales personnel and sales styles and she has all the right moves and coupled with a sincere concern for the customer's feeling and needs was all I needed to make my decision. .”

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Posted 5 years ago

“I HAVE HAD THE MISFORTUNE OF FALLING DOWN TWICE AND RESPONSE TIME FOR HELP TO ARRIVE WAS OUTSTANDING”

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Posted 5 years ago

“I have no idea how the button was activated since it was midnight and I was sound asleep nor did I hear the phone. The firemen were here immediately and I apologized to them. The response was immediate although unnecessary for which I am sorry.”

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Posted 5 years ago

“The service was very good, help came out quickly. Parameds were very kind & helpful. They even came out when a person pushed the button by mistake & couldn't answer. Early in the morning too!”

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Posted 5 years ago

“I have only had my system a month but they are very helpful and quick to respond . When I have questions they are respectful and quick.”

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Posted 5 years ago

“Received prompt service from Mobile Help. The got the equipment to me quickly and were very helpful in setting things up. System was very intuitive to use and worked perfectly right from the start.”

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Posted 5 years ago

“Thank you Mobile Help for your speedy assistance in two incidents where my son fell..Your fast response in calling the medics was certainly appreciated since he was helpless due to Parkinsons. i am happy i chose the right company.”

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Posted 5 years ago

“I had a account with Mobile help for a shot time, however during that time the were very helpful, and responsive to all my questions and concerns I would definitely go with them again, should the need arise for their service”

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Posted 5 years ago

“Their customer service is exceptional! Unfortunately I had to return the system but they were wonderful with the return process!”

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Posted 5 years ago

“I live alone and have had some fall experiences in the past.I switched to cell MobileHelp with fall protection. I love the safe feeling I have when I am away from home knowing if I need it, help is just a pushbutton away. I have had some false alarms with the fall protection but MobileHelp operators are always kind, understanding and polite if the call goes through before I am able to cancel it by pressing and holding the button. So far in my experience I feel secure with this excellent service,”

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Posted 5 years ago

“Customer Service Reps have satisfactorily answered any and all of my questions so far. Your watch band is VERY comfortable to wear continually.”

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Posted 5 years ago

“Quite by mistake I hit the fall button and of course it went off immediately. a very nice female voice asked me if I was ok., in less that 15 seconds. I apologized profusely and she indicated that it was unnecessary as accidents can happen, Well Done!”

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Posted 5 years ago

“So far, so good. I responded to an AARP advertisement for the product. This is a medical grade device, and if you need the entire package complete with auto falling detector and roaming gps, it is not cheap. I live alone, and knew the time had come to go for it, so I did.”

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Posted 5 years ago

“Mobile Help has been very efficient and helpful, I'm satisfied with their service.”

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Posted 5 years ago

“I had a problem with my lock box and called tech support. The man who answered, Gervon, was so patient and helpful. He talked me thru it and got it working. Thanks Gervon.”

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Posted 5 years ago

“Sorry but I have had many things going on with my family, serious. Haven't been able to set up. Spoke with your company and returning for refund. Possibly consider later date. The contents looked great and useful. Have had since mid January. Otherwise if I had the time to put together I would recommend to others.”

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Posted 5 years ago

“Excellent product”

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Posted 5 years ago

“Great customer service and very nice.”

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Posted 5 years ago

“all the people I dealt with were very helpful”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews