MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, easy setup, nice equipment, good price. Highly recommend!”

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Posted 5 years ago

“When I call in I have spoken to Tech who are very knowledgeable and helpful. I have recommended Mobile Help to several people because of the way I have been treated.”

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Posted 5 years ago

“After extensive research and making a spreadsheet with all the features & benefits of the top five life alert systems, I called MobileHelp with additional questions. My sales rep, Chris, patiently answered and explained the plan in detail. We are very thankful for this mobile alert system and within the first month my dad called for assistance. EMS was promptly dispatched and I was called. I also appreciate that he receives reminder calls when the unit needs to be charged. Customer Service has been consistently gracious when I've called with any questions or concerns. Thank you for peace of mind!”

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Posted 5 years ago

“You've been very responsive when I've tested. My fall button has gone off several times when I haven't fallen. Of course you called. But the dang thing seem overly sensitive. Another issue is the loudness of the monitor. That's a big plus at home, but if I'm out in public, I'm not so sure I'd be comfortable letting everyone around me know it's gone off. Maybe there is no answer. Better to hear you than not!”

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Posted 5 years ago

“The moment I plugged in my device I was greeted by a human being who verified my name & exact location which gave me great confidence that I would be easily cared for in an emergency.The system is well thought out.”

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Posted 5 years ago

“Very attentive. Have responded several times when I made mistakes setting up my system. Very helpful”

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Posted 5 years ago

“Only have used device for about 30 days now and have no complaints”

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Posted 5 years ago

“We got this system for our 88 year old Mother that has begun to have falls in her home. We feel so much better about her being home alone. She had a minor fall since installing the system and they answered her right away to make sure she was okay and if she needed help, which she did not. This system gives all of us peace of mind!”

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Posted 5 years ago

“I chose MobileHelp over the others because of the Better Business Bureau rating. BBB gave all of them an A+ rating, but it had the highest rating from users.”

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Posted 5 years ago

“The system is well thought out and works very well. I have only tested it, though, and not used it on emergencies.”

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Posted 5 years ago

“Customer service was extremely helpful.”

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Posted 5 years ago

“Thank goodness I have not had to use MobileHelp as of yet but it gives me and my family peace of mind knowing it is here.”

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Posted 5 years ago

“Mobilehelp is very thorough in explaing the equipment and it's usage. I have not had the opportunity to use it, however I feel more secure since I now have it. I am happy I chose Mobilehelp.”

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Posted 5 years ago

“I have been very pleased and feel much safer”

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Posted 5 years ago

“I did my homework before purchasing the MobileHelp medical alert system. I think it’s top notch. The customer service reps were very helpful to me while I was checking into it, and I talked to several. We haven’t had a crisis yet, but did have a false alarm once. They were Johnny on the Spot. It’s easy to set up, priced fairly, and I believe it will do everything it’s supposed to do.”

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Posted 5 years ago

“When I was looking on line at various Medical Alert Systems, I was not, in all honesty, knowledgeable of any of the companies out there. My sister-in-law in Seattle who is 85 years young, very active, but who recently had a fall, recommended your company. She had done all the "foot work" and knew the differences from company to company, and chose Mobile Help after her extensive research. That was good enough for me, and saved me from doing all the research myself. She had nothing but good to say about her service, the representative who took her order, and the overall care and peace of mind that Mobile Help has given her. I was just as impressed with my representative. He was able to answer any and all of my questions, and suggested the best plan to meet my safety needs. He was NOT pushy about trying to insist I take a yearly plan, understanding financially my senior husband and I are on a limited income. He gave me the option of a 3 month plan that I can renew every three months that meets my budget needs, for which I was so grateful. I love everything about my plan, and would recommend the company to any and all of my friends and acquaintances. As a retired nurse myself, I understand the importance of people needing to not only FEEL safe, but to BE safe when they are alone! Thank you so much for giving me a system that meets my needs, a financial plan for the system that is not a burden financially for me, and most importantly, for the peace of mind having Mobile Help gives both to me and my husband for the times he is away from home and I am alone.”

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Posted 5 years ago

“This has been such a comfort knowing that there is immediate help for my Mom. She had fallen twice prior to getting MobileHelp. She has accidentally hit the button twice and they immediately call her to see if she needs help. They are very kind and don’t get upset when it’s a false alarm. Highly recommend this company”

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Posted 5 years ago

“I'm sorry, but I really don't have anything to write, because Thank Heavens I haven't needed to use it. But I love the wristbands! The only problem I have is my landlord hasn't given me the okay for a new front doorknob. I'm still waiting for an okay!”

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Posted 5 years ago

“Hopefully I will not need to use this service anytime soon (considering its nature). However, the setup and implementation of the Mobile Help System at my home has gone smoothly. As of this point, I am totally satisfied with Mobile Help and consider being a member of your service a good investment indeed. Thank you all for being there for me.”

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Posted 5 years ago

“I haven had my unit for very longer but it has done everything they said it would.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,095 reviews