MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband fell. Mobile Help called EMS and notified me at work. Had we not had mobile alert my husband would have laid in the floor with brain trauma for 6 hours until I got home from work. The doctors said my husband would not have survived if he had laid that long. Thank you Mobile Help for being a crucial part of saving my husband’s life.”

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Posted 5 years ago

“The set up of the MobileHelp devices went well after reading how to get them activated. Everything went as explained in the paperwork sent with the devices.”

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Posted 5 years ago

“Mobile Help has given me more confidence in doing things. It's great to know that if I faint you will be able to get someone for me. It has helped me to become more independent.”

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Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

“MobileHelp has given me peace of mind since I am now living alone. I have fallen twice in the last two years and thought it was time to get this support.”

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Posted 5 years ago

“I'm looking forward to getting my mobile alert system set up and the customer service I received was exceptional.”

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Posted 5 years ago

“The system was very easy to set up and my father likes the fall alert pendant. Gives us a sense of relief that if he has a medical issue or needs assistance he can get help without having to find the phone”

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Posted 5 years ago

“Phone staff were excellent-accessible, with quick responses and very knowledgeable. No high pressure sales. Installation was easy. I give a good rating instead of excellent because fortunately we haven’t had to use the service yet-my 91 year old mom who recently had a hip replacement hasn’t had an emergency since we purchased our MobileHelp device.”

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Posted 5 years ago

“My elderly mother recently passed away, which left my 93 year old father alone. I investigated several such services but from the very moment I spoke with a representative at MobileHelp I knew I'd found the company I wanted to monitor my father. Everything I was looking for in a package was available and at a reasonable price. So far my father has accidentally pushed his "help" button once and a customer service representative was immediately on the "intercom" asking him if he was alright. Funny thing was he couldn't figure out who was asking for him by name! I am very happy with their service and my father is now confident he has someone to help him if he needs it.”

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Posted 5 years ago

“I am very satisfied with my Mobile Help equipment. I have only had it for a month, but the watch is not too big and the pendant is not too heavy. I rate it very good.”

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Posted 5 years ago

“My wife is a new customer. We received the package, and it was easy to determine up. We know it works well because my wife jersey awake and sat up quickly, and the next thing we knew we were asked if everything was ok gas a fall detection occurred. We were very pleased with the response.”

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Posted 5 years ago

“The customer services is great Upon receiving I actually returned the unit My mother was going thru a few changes so it wasn't the best time to introduce the unit I will try at a later date The people that I spend he to were great”

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Posted 5 years ago

“From the moment I called all the way to my received device I received excellent customer service. The representative was knowledgeable, friendly, and very helpful All my questions were answer. When I was finished with my transaction I was very confident I had made the right decision.”

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Posted 5 years ago

“I spent a long time looking the right device and I FOUND IT WITH MOBILE HELP they have been great answering all my questions telling me all about it and the easy way it works. thank you Kathy Lay P.S. I have referred it to my friends to call in for it.”

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Posted 5 years ago

“The device works! It detected a "soft" fall. I feel secure knowing that I can go outside and get help when needed.”

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Posted 5 years ago

“Seems to be a good Medical Alert System. Haven't used it for emergencies, yet. The wireless system is a plus.”

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Posted 5 years ago

“We got the mobile help system for my 91 year old mother. She lives with us but this system brings peace of mind to us. Everyone has been extremely kind as it has accidentally been set off a few times! Thank you”

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Posted 5 years ago

“Just started using the service and find it very user-friendly.”

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Posted 5 years ago

“Easy to order, easy setup, nice equipment, good price. Highly recommend!”

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Posted 5 years ago

“When I call in I have spoken to Tech who are very knowledgeable and helpful. I have recommended Mobile Help to several people because of the way I have been treated.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews