MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel very much safer since being covered by MobileHelp. They respond quickly and are always happy to know it was a "false alarm!" of which there are quite a few, since my husband has dementia and sets off his pendant easily! Highly recommend having protection which is available, over a wide geographical area. Mary J”

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Posted 8 years ago

“I have not needed to use my Mobile Help unit, but I can move about without concern, knowing I am protected. I hope to not use it, but am pleased that it is there for me. I love it that I am protected, even away from home. Thank you for my peace of mind.”

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Posted 8 years ago

“The times I needed assistance for my husband, Mobile Help responded within seconds. The rescue squad showed up very quickly. Our local police even called to verify the extent of our emergency in case they, also, needed to assist us. I, also, like the idea of having the base at home and carrying the remote GPS with us on our away from home trips.”

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Posted 8 years ago

“VERY SATISFIED. I MUST NOT HAVE BEEN PAYING GOOD ATTENTION WHEN YOU ASKED ME WHO TO NOTIFY AND THE RESPONSE WAS "911". I SHOULD HAVE HAD YOU CONTACT OUR SECURITY DEPARTMENT 415 492 4910 HERE WHO WOULD CHECK MY APARTMENT FIRST, CALL 911 IF NECESSARY AND THEN NOTIFY YOU EITHER WAY. AS IT WAS MY CAT SET OFF THE ALARM PRESUMABLY SO 911 MADE AN UNNECESSARY CALL. THANK YOU FOR YOUR GOOD SERVICE.”

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Posted 8 years ago

“We contracted MobileHelp for my Mother who is still in very good health but lives independently. I am the first on the list of whom to contact because I live nearest to her. For this reason, I am comforted knowing that she has access to assistance or medical attention resulting from a simple press of a button. One can never guess when this might be a life saver. I am comforted knowing that I am one of the first to mobilize with assistance from an operator answering the triggering of the service. I like the practicality of the room intercom that can be activated and spoken to from most anywhere inside her apartment. Fortunately we have never had to use MobileHelp but we test it randomly and the service appears to be relatively quick to answer.”

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Posted 8 years ago

“I call it security. My family is pleased to know that I would be able to get help if I needed it.”

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Posted 8 years ago

“I am very satisfied I am sorry you don't post an excellent rating as I would use that instead of very good. I wear the "necklace" all the time. I am recovering from a broken him and it is a comfort to me that I can get immediate help if I need it. I really made the right choice when I picked Mobile Help Joan Sullivan”

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Posted 8 years ago

“SO FAR I HAVEN'T HAD TO USE MOBILE HELP, BUT I HAVE ONE COMPLAINT. WHO GAVE YOU PERMISSION TO PUT THE COST OF MOBILE HELP ON MY MASTERCARD? IT WAS NOT ME AND I HAVE NO EFT FOR YOU OR ANYONE ELSE. WHEN I SIGNED UP YOU AGREED TO BILL ME EACH MONTH, BUT I'M NOT BEING BILLED. I WOULD APPRECIATE IF YOU WOULD BILL ME IN THE PROPER FASHION BEGINNING NOVEMBER 2016. I DO NOT LIKE SURPRISES ON MY CREDIT CARD. I INTEND TO NOTIFY MASTERCARD TO BLOCK FUTURE CHARGES. YOU DO KNOW IT'S FRAUD TO USE A PERSON'S CREDIT CARD WITHOUT PERMISSION--RIGHT? DORIS ALEXANDER”

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Posted 8 years ago

“Operators are always courteous and helpful.”

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Posted 8 years ago

“Mobile Help is very affordable & they really monitor. I have had several calls because I have dropped my watchlike bracelet, which appeared to be a fall.”

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Posted 8 years ago

“I enjoyed the services rendered to my mother! Thanks MobileHelp!”

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Posted 8 years ago

“My mother has Mobile help . Her children feels more Secure that knowing she can have help wherever she goes .”

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Posted 8 years ago

“MobileHelp was very easy to set up on line for my aging Father who lives alone. He now keeps the watch or pendant on at all times and uses the mobile device when he is driven to various places. It is a relief for me to know he can get help quickly if he falls or is in trouble. Thank you for your product and the service you provide. Connie from PA”

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Posted 8 years ago

“I like the system very much. It has a lot of good qualities I just wish it would quit going off a lot saying that a fall has been detected when I am sitting still and watching TV. Arlan Ashcraft”

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Posted 8 years ago

“My MobileHelp is so helpful. It is comforting to know that it's right there beside me. MobileHelp is easy to store, easy to pack and easy to carry. I am so glad I have "MobileHelp". Darlene M. Bennett Key West, Florida”

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Posted 8 years ago

“No reportable problems so far, thank you”

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Posted 8 years ago

“pleased with the system”

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Posted 8 years ago

“I am very well pleased with MobileHelp. I have accidentally pushed the button a few times and had to respond that it was an accident. The person on the phone was very nice and friendly.”

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Posted 8 years ago

“Haven't had to use it thank God. I take the mobile button whenever I leave my house. About a month ago I was in Bed Bath and Beyond. I bent over to tie my shoe and accidently pressed the mobile button.Wthin seconds a voice came over my button asking if I am in an emergency situation?. I told the operator that It Is a false alarm..She was very polite and said, you have a nice day, Good bye. Some people around me who saw what happened were very impressed and asked for the name of the company . I said,that i checked out about five other companies and Mobile Help was the best. If anyone has any questions, they can e-mail me at aamato@roadrunner.com. Have a great day. Angelo Amato”

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Posted 8 years ago

“Very good service BUT my string on my necklace broke----luckily my heart fell and I caught it”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews