MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only used it once and the emergency crew did not have the instructions I provided MH to gain entry to my home.”

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Posted 8 years ago

“In the spring I called MobileHelp to let them know my parents (snowbirds) would be going back north and what day they would be back in their home. I failed to mention they would be stopping off at my place on the way. My sister received a call from MobileHelp saying they were showing my parents at a certain location and were they okay. The address they gave was the street in front of my apartment. I was impressed!!”

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Posted 8 years ago

“I'm very pleased with my Mobile Help device so far I've haven't had to use it but I've mistakenly hit the emergency button and their response was immediate so I'm confident if I ever have an emergency Mobile Help will get me the help that I need. Thank you Mobile Help.”

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Posted 8 years ago

“Received quick and helpful responses when a problem or question arises.”

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Posted 8 years ago

“I feel that, should I need help, I can depend on Mobile Help to respond immediately. It makes me feel safe.”

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Posted 8 years ago

“response seemed slow”

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Posted 8 years ago

“We live in an area where we can't get most medical alert buttons to work inside our house. So far this one and one other company (which we would never go back too) are the only 2 that work. MobileHelp is a very compact size and very easy to take care of. My wife bought this for me and I didn't like the idea to begin with, after wearing it for a week, I forgot I had it on. The only problem I have is that once in a while the position I have the one piece on my side gets set off by the seat belt in the car. The staff when I've called in with questions or when it accidently goes off are extremely nice and helpful.”

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Posted 8 years ago

“I feel SO much better knowing my mother has this device. The ONLY trick is making sure she gets in the habit of bringing it with her. She's used to it now as we've had it for several years. I can't be with her every minute of the day and this is extra security.”

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Posted 8 years ago

“Have never had an emergency or need to use your services. However it is good to know that you are there if needed.”

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Posted 8 years ago

“I ORDERED THIS FOR MY MOTHER. SO FAR WE HAVEN'HAD TO USE IT. BUT I RECOMMEND IT TO MY NEIGHBOR AND IT WORKS WONDERFUL.”

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Posted 8 years ago

“Fortunately I have not had to use Mobile Help. However, my daughter has used it and gotten the help she needed. A friend that had gotten Mobile Help on my recommendation had a fall and broke her neck. Mobile Help got her the help she needed and she is now doing well. I do more things around the house and go more places because I know that I can call for help if need be.”

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Posted 8 years ago

“I have only had Mobile Help for a comparatively short time, but have found them helpful whenever I have spoken to them, and particularly co-operative in replacing one of the pieces I misplaced. I would recommend them to my friends.”

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Posted 8 years ago

“Great service for anyone. They will always answer your questions and are always happy to help you when necessary.”

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Posted 8 years ago

“Exactly what I was looking for -- protection at home and away. It does require a learning period of remembering to take the away from home part with me, but well that for the extended protection.”

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Posted 8 years ago

“The person with whom I spoke was very helpful and solved my problem.”

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Posted 8 years ago

“The staff were very helpful but the product does not meet our needs.”

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Posted 8 years ago

“I am very pleased with Mobile Help, especially the mobile remote that I can take with me outside. Customer Service will work with you if changes are needed. Thank you”

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Posted 8 years ago

“I was please with the service.”

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Posted 8 years ago

“Every time I call, I am treated with superior help..if I have a problem with one of there products...they take care of the problem ..Keep the Good Work Up”

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Posted 8 years ago

“Have not used service but when tested it works.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews