MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only used MobileHelp once when I had trouble breathing. I was in the bedroom and my base station and mobile unit were in my office. I pushed the button on my pendant and couldn't hear the mobile unit or the base station. MobileHelp called me on the phone which I was able to answer and tell them what the problem was. I have a lock box on my door, so the fire department was able to come in my house and help me without breaking down the door. One other time, I accidentally pushed the button on my pendant and didn't know it. I was on a road trip in a very isolated part of Wyoming. I got back in the car and heard the voice on my mobile unit and was able to let them know nothing was wrong. I was happy to inadvertently find out I could summon help in a highly underpopulated area, as well as in a city. It's money well spent for great peace of mind!”

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Posted 9 years ago

“I have had Mobile Help for several years. In that time, I have accidentally triggered a response when i was away from home and without my mobile help communicator. The first I knew of it was when an ambulance showed up at the food pantry where I volunteer. Another time I dropped my mobile help waist pack in the ladies's room. They located it and told me where to go to reclaim it. I have been very happy with it.”

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Posted 9 years ago

“My sister and I were very happy with your service. She felt comfortable wearing the pendant and/or the watch depending on her activities, and I slept better at night knowing she had emergency help available at the push of a button. I was impressed with how fast the response of emergency personnel was, and the only thing I didn't like is the lockbox was not very good. It was too hard to get in, and we substituted one used by realtors to show houses. It worked better.”

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Posted 9 years ago

“Makes me feel so secure and and safe and cared about. Thank you so much everybody's courteous and nice”

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Posted 9 years ago

“I have absolutely no complaints. So far in my situation, I have had no need to take advantage of their services, but I'm very glad to have them available to me. Thank you. Georgia Jean Dornseif”

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Posted 9 years ago

“MobileHelp has been there many times for my parents. It is such a relief knowing that they can push a button and receive immediate attention - a phone call to a family member or a call for emergency help - only a button away. The representatives on the call are very calm and professional!”

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Posted 9 years ago

“I greatly appreciate the peace of mind I have with my mother having MobileHelp. Being 14 hours away I can't just run right over. Unfortunately, we have real life tested the use of her button when she thought she was having a heart attack, felt week and needed transport to the hospital for medical attention. Just as it was supposed to, I was promptly notified. Thanks MobileHelp for being there when I couldn't.”

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Posted 9 years ago

“Mobile help is a great company. They have responded promptly to my calls, and staff is gentle, informative and understanding.”

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Posted 9 years ago

“I love it. Me and my wife had instances where we accidently hit our buttons and didn't respond to the phone in time and to our suprize was really amazed on how fast the ambulance and the fire department was at our home was amazing, needless to say we are very careful now. We would recommend this unit to everyone weather you are young or old and you need medical help very quickly. Thank You for your quick response time, Rodney and Bertha Dupsky”

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Posted 9 years ago

“I received my Mobile Help at the end of January and in Feb. I took a very bad fall and Mobile Help was there in in less than 15 minutes to help me. I have told many of my friends about this company. I'm so glad that i am a part of it.”

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Posted 9 years ago

“Peace of mind with this product.”

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Posted 9 years ago

“I have Mobile Help for my 86 year old brother. He feels very secure when he leaves his home because he knows if he has a medical problem a push on the wrist button is all it takes to get him the help he needs. When I forget to check the unit he receives a notice and the unit is checked on the spot. When I have had questions the staff I talk to give me all the help I need without making me feel like a complete idiot/ They are always friendly and caring and I feel blessed that we found Mobile Help. Sheria Evans for brother, Bill Davis”

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Posted 9 years ago

“The system is easy to use and maintain by simply re-charging once a month. Confirming the system is operational is a once a month use of the system to speak with a friendly person who comes on the line promptly. I wear the water proof bracelet at all times, including in the swimming pool and shower.”

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Posted 9 years ago

“MobileHelp has been a blessing for my family. Someone is always there to help my grandmother if she needs it and it's great to be notified as a caregiver that does not live with her if there is ever an issue. The hardware is great and the service works great and the customer service is always friendly and extremely helpful!!”

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Posted 9 years ago

“You guys are great........so patient and understanding.”

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Posted 9 years ago

“I feel much more secure living alone now that I have Mobile Help, though I have not had occasion to use it except for tests. If you contact them with questions, they are polite and extremely helpful and have patiently talked me through whatever I asked about. My children who live away are relieved that I have it telling me that it is well worth the money. I agree!”

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Posted 9 years ago

“I have had to use MobileHelp a few times and am delighted at the ease in which things happened. My sister was notified in time to take my protective German Shepard while the ambulance was still here. That was the first time. I am a very healthy 79 1/2 years old and not used to needing help. I feel very secure in my apartment by myself and my dog. I, now, have a year and a half old puppy who will be friendly to all. I don't usually rate situations but MobileHelp will always have my highest regards. Thank you! Thank you! ! Theodora Danforth Bethel, Vermont”

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Posted 9 years ago

“I love mobile help, any time I have even accidently pushed the button they are right there. I am more confident about getting out and walking anywhere.”

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Posted 9 years ago

“During my husbands long disability, I always felt supported by Mobile Help. After his passing, I was encouraged to keep the sevice for myself although I am of good health and highly mobile. It gives me comfort to know that should I have an emergency, I can get help with the push of a button.”

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Posted 9 years ago

“Very responsive to my needs.”

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Posted 9 years ago

MobileHelp is rated 4.6 based on 4,104 reviews