MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. Their response is immediate when something happens to me. I am more than satisfied. I highly recommend them to anyone who is elderly and lives alone or anyone who has health problems. I can still drive but never get into my car without my safety alarm button hanging around my neck. I feel more confident knowing that if anything happens to me help will be on on the way immediately. If I have any questions when I call and speak to a REAL person not a recorded voice, It takes me back to the days when service was important. I highly recomend Mobile Help to those, like myself, who live alone that help is immediate by just a tap on your alarm button. Natalie Greenberg - a very satisfied customer in Texas”

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Posted 8 years ago

“I am 86 years old and have always been independent. Asking for help has always been out of the question. MobileHelp has been a solution acceptable for me and my husband and children. I have had MobilHelp for three years and another company for three or four years prior to that, so I know what security it gives. Last year I fell, and could not reach my husband, both phones were out of reach, I was finally forced to use my button. It was a wonder for me. Within fifteen minutes there was help calling from my kitchen door. Because I hit my head pretty hard I was taken to the ER and checked out OK. I do not worry about being alone any more. PS My husband. at 89, wears our pendent when I have to leave him alone now.”

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Posted 8 years ago

“It works! I have tested it all over the USA and with rare exceptions, I always get help and they know where I am located. As of this time, I have not had to use it in an emergency, but am confident about it. The one occasion I could not raise anyone, I also could not use my cell phone. I was in the middle of the Olympic National Park in NW Washington State and there were nothing but mountains around. Otherwise, I have always been able to contact them I am confident that during an emergency, MobileHelp will do the job I expect.”

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Posted 8 years ago

“I had reason to use the help once and everything worked perfect..”

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Posted 8 years ago

“MobileHelp people are WONDERFUL! i was trying to test the unit and apparently did something wrong. But the EMT's arrived along with my other respondents to be sure we were all right. MobileHelp does work and I would recommend this to anyone living alone. The response time was much faster than calling 911 and I am very pleased with the unit. Thanks to everyone at MobileHelp for being so understanding when a mistake is made.”

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Posted 8 years ago

“I shopped carefully before I chose an alert system that would be the best for me in my circumstances. I am 79 years old, I walk with a walker, have very poor balance, and not much strength in my legs. I finally chose MobileHelp because of its comprehensive information and promise of fast response and wide area coverage. I have used the "button" just three times in the 28 months (or so) that I've had the service. I fell and couldn't get myself up, so I pushed the device and within 30 seconds, an operator was with me. I assured him that I was not hurt, just that I had fallen and needed help getting up. Five burly firemen were at my door within 7 minutes and I was on my feet in no time. I applaud your service daily!! Dorothy C. Calvin”

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Posted 8 years ago

“Altho I have not had to use my device, I am confident in the product and feel more comfortable when I'm out and about with the security of it.”

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Posted 8 years ago

“Most people assume this device is for the patient, but in reality it's for the caregiver. My 95 year old calls in once a month to test his device, and keep his peace of mind. For me, in an emergency, and it's happened a new meet of a times, when my father has left his phone off the hook I've actually had central station contact him through the base station and let him know that his phone is off the hook and his son is trying to reach him. You can't get better service than that.”

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Posted 8 years ago

“Very helpful and very courteous at all times.”

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Posted 8 years ago

“I Have found the mobile unit to be easy to use and convenient! Staff seems to be concerned about you and helpful, fortunately I have not had to use it but it makes me feel safe!”

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Posted 8 years ago

“Under different circumstances I would definitely have MobilHelp.”

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Posted 8 years ago

“I've only used MobileHelp once when I had trouble breathing. I was in the bedroom and my base station and mobile unit were in my office. I pushed the button on my pendant and couldn't hear the mobile unit or the base station. MobileHelp called me on the phone which I was able to answer and tell them what the problem was. I have a lock box on my door, so the fire department was able to come in my house and help me without breaking down the door. One other time, I accidentally pushed the button on my pendant and didn't know it. I was on a road trip in a very isolated part of Wyoming. I got back in the car and heard the voice on my mobile unit and was able to let them know nothing was wrong. I was happy to inadvertently find out I could summon help in a highly underpopulated area, as well as in a city. It's money well spent for great peace of mind!”

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Posted 8 years ago

“I have had Mobile Help for several years. In that time, I have accidentally triggered a response when i was away from home and without my mobile help communicator. The first I knew of it was when an ambulance showed up at the food pantry where I volunteer. Another time I dropped my mobile help waist pack in the ladies's room. They located it and told me where to go to reclaim it. I have been very happy with it.”

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Posted 8 years ago

“My sister and I were very happy with your service. She felt comfortable wearing the pendant and/or the watch depending on her activities, and I slept better at night knowing she had emergency help available at the push of a button. I was impressed with how fast the response of emergency personnel was, and the only thing I didn't like is the lockbox was not very good. It was too hard to get in, and we substituted one used by realtors to show houses. It worked better.”

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Posted 8 years ago

“Makes me feel so secure and and safe and cared about. Thank you so much everybody's courteous and nice”

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Posted 8 years ago

“I have absolutely no complaints. So far in my situation, I have had no need to take advantage of their services, but I'm very glad to have them available to me. Thank you. Georgia Jean Dornseif”

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Posted 8 years ago

“MobileHelp has been there many times for my parents. It is such a relief knowing that they can push a button and receive immediate attention - a phone call to a family member or a call for emergency help - only a button away. The representatives on the call are very calm and professional!”

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Posted 8 years ago

“I greatly appreciate the peace of mind I have with my mother having MobileHelp. Being 14 hours away I can't just run right over. Unfortunately, we have real life tested the use of her button when she thought she was having a heart attack, felt week and needed transport to the hospital for medical attention. Just as it was supposed to, I was promptly notified. Thanks MobileHelp for being there when I couldn't.”

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Posted 8 years ago

“Mobile help is a great company. They have responded promptly to my calls, and staff is gentle, informative and understanding.”

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Posted 8 years ago

“I love it. Me and my wife had instances where we accidently hit our buttons and didn't respond to the phone in time and to our suprize was really amazed on how fast the ambulance and the fire department was at our home was amazing, needless to say we are very careful now. We would recommend this unit to everyone weather you are young or old and you need medical help very quickly. Thank You for your quick response time, Rodney and Bertha Dupsky”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews