MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything has worked so far. I need another option for the “lockbox” for my front door. Please help to resolve this issue.”

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Posted 7 years ago

“everybody has been extremely helpful and kind. I am very happy with the product and the service.”

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Posted 7 years ago

“Your representatives are to the point and thorough.”

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Posted 7 years ago

“I absolutely LOVE my new Mobile Help home medical alarm system! I replaced my system recently, having been dissatisfied with another company.”

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Posted 7 years ago

“My conversation with the Mobile Help lady was very helpful, to the point, pleasant, and conclusive for the need to be met.”

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Posted 7 years ago

“Haven't had any opportunity to use it, but the system was easy to install.”

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Posted 7 years ago

“I feel more secure. Someone will get me help.”

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Posted 7 years ago

“Fast delivery. Easy setup. So far no emergency. We did have a button pressed in error. I was impressed at the rapid response.”

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Posted 7 years ago

“I would love to write a review but I cannot. At the last minute - after I had paid - the company I presently have, said that I was under a contract for another year. I called Mobile Help and the young lady I spoke to could not have been nicer and more understanding. My money was quickly refunded and although I am not a member, as soon as I am able, I WILL become a member. Thanks you for your help and understanding.”

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Posted 7 years ago

“I feel secure now that I have the Mobile Help. It is a comfort that I did not have before , Thank you Linda S Williams”

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Posted 7 years ago

“Excellent response for a faulty device.”

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Posted 7 years ago

“I am a widow and live alone. My MobilHelp unit has given me peace of mind. Before I got it I fell outside and couldn't get up. Now I know help will be there if I need it.”

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Posted 7 years ago

“I feel better at night or while I'm working know Mom has your product.to help and to me quickly. Thank you”

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Posted 7 years ago

“My mom is 900 miles away from me… So this just gives me some comfort that she’s OK”

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Posted 7 years ago

“The service is reliable”

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Posted 7 years ago

“The response time on my TEST was not quit as fast as the last time. I came home to find both lights blinking on my main unit, when I called tech support they assured me it was an AT&T connection problem and within a half hour it was fixed.”

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Posted 7 years ago

“It was very easy to order as everyone that I talked to was very friendly and not pushy! The monthly charge is so much less than most others that I spoke to about the service. Great rating and service personnell are very friendly and helpful! I feel good about this company!!”

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Posted 7 years ago

“I have not (thankfully) needed the emergency service while having MobileHelp, but the customer service rep I worked with in getting it set up was awesome. He answered all my questions quickly and was very polite and explained the entire process, and what I could expect should I need the service. The equipment arrived quickly and was extremely easy to get going.”

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Posted 7 years ago

“Very well pleased with the service and care.”

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Posted 7 years ago

“I only recently subscribed to MobilHelp, when my husband became ill and spent considerable time in the hospital following open-heart surgery, then on to rehabilitation in another facility. I have been left doing all his chores on our 12 acres, in addition to visiting and assisting him. So I was left to research emergency medical programs and sign up for the one I selected. Your staff was helpful in explaining the program in lay terms and getting the required equipment delivered to my door. After setting it up, I had additional questions and spoke to your staff on the phone. As initially, my questions and concerns were taken seriously and answers given in a very professional and complete manner. I have not had occasion to need your emergency care (thankfully!) but I feel that if the time comes, my emergency will be handled to my satisfaction. Shirley Anderson”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,095 reviews