Name: Mobiles.co.uk
Rating: 4.70

“I am still waiting for a member of your team to come back to me. I was assured on the phone that the phone being sent to me was a NEW one but when it arrived it is a refurbished one shaking around in a broken random cardboard box. When I phoned to complain I was assured they wouldlisten to the recorded phone conversation when I ordered the phone and come back to me within 5 working days but I have heard nothing since last Tuesday. I intend to cancel the order and have the refurbished phone picked up immediately. This is a dishonest and disgusting way to treat a customer”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 9 years ago

Hello Julia, Thank you for your review. I’d like to apologise for all the issues you’ve had and I sincerely apologise for the level of customer service that you received. This is unacceptable and is disappointing to become aware of a case such as yours where we’ve failed to deliver the level of service you should rightly expect to receive. I’ve tried calling you to discuss this however you were not available. Please could you provide the best time for me to try again? I look forward to hearing from you so we can discuss this further. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Absolutely disgusting returns policy. AVOID!! If they will lose money they will do every thing to avoid you getting a refund. Look else where. You will be screwed!!!”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

“Not only did it take ages confirming my details to get my phone - which I had to enter more than three times. But since getting my phone on Tuesday it hasn't worked. I was sent a SIM that didn't work, that wasn't activated and then when I rang up asking why my phone didn't work I was told it was vodafones problem and that they had established connection. I was told someone from your team would make sure they were in touch everyday - no one was. I had to ring up again on Thursday because still my phone wasn't working which I was told they would manually activate the sim because it still wasn't activated - meaning the person I spoke to on Tuesday lied to me. Charlie, the guy I spoke with on Thursday, said he would be in touch if there was a problem but never was so I rang up again on the Friday after going to a Vodafone shop and being informed it wasn't Vodafone having the problem it was you. I was sent a new SIM card to my work and to my house which is very confusing knowing which one to use to activate my phone!!!! It is now Saturday my phone still doesn't work. The customer service is abysmal, the simplist of tasks (having an activated SIM card!!!!!!!! For a new phone) wasn't done properly, overall so incompetent at doing your job - if you sell mobile phone contracts for a living you'd think you would know how to do it properly. So poor would never recommend would rather pay more money every month then have to deal with this situation. Absolute crap!!!!”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

Hello Ashlee, Thank you for your review. I’m sorry to hear about the issues you’ve had with the connection of your handset. I’ve tried to call you to discuss this further but I was unable to get through to you. Please could you provide a best time and contact number so I can call you and discuss this further? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Refurb phone was faulty - speaker not working. Dealt with swiftly by customer services but shouldn't have happened in the first place.”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Paul Thank you for your review. I understand your frustration regarding receiving a faulty phone and the inconvenience this must have caused, I apologise that this fault wasn’t detected before dispatch. I’m pleased that our customer service team have been able to resolve this for you. Please accept our sincere apologies for any inconvenience or disappointment this may have caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“I still haven't received my cashback after chasing the company since March 2015. I am afraid this will go on twitter”

Helpful Report

Posted 9 years ago

Hello Rama, Thank you for taking the time to speak to me moments ago. I look forward to speaking to you next week. I hope you have a fantastic weekend. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“sold my details for profit and are claiming a claiming cyber attack, shocking, its always an inside issue when this happens”

Helpful Report

Posted 9 years ago

“Terrible service from the first two weeks onwards my Internet service as been intermittent at best ..O2 will not accept any responsibility for this .I have tried several different simcards .my 3gb of data runs out the same day every month 2 weeks into the month wether im using it or not . Whereas my old contract 1gb would last a month ..It is almost impossible to reclaim my cashbook offered I will avoid both these companies on the future”

Helpful Report

Posted 9 years ago

Hello Andrew, Thank you for your review. We’re sorry to hear about issues you’ve had with your handset and I apologise for not being able to claim your cash back. I would like to call you to discuss this further. Please could you provide a best time and contact number so I may call you and discuss this further? I look forward to hearing from you so we can put things right. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“This site a scam I can't sign in to get my cash back ....... I will not order from here if I was u”

Helpful Report

Posted 9 years ago

Hello Alexis, Thank you for your review. We’re sorry to hear about issues you’re having with your cash back. Our website is currently down due to maintenance. The site will be back up shortly and once it is you’ll be able to submit your cash back claim from your online account. I would like to call you to discuss this further. Please could you provide a best time and contact number so I may call you and discuss this further? Once again I would like to apologise for the inconvenience this has caused you. I would also like to thank you for your patience and understanding. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Nothing much to say. Works. But for a flagship mobile phone it is not as good as the Microsoft 640XL which is miles cheaper. Disappointed with it. Mobiles.Co.UK can I return please?”

Helpful Report

Posted 9 years ago

Hello David, Thank you for your review. I'm sorry to hear that you're not happy with your choice of phone and you are now looking to cancel your order. I have treid to contact you this morning by phone to discuss this further but unfortunately you were unavailable. If you're still within the first 14 days from delivery, then we can look to exchange the phone to something more suitable, or if you still wish to return you can do this via your online login area, which can be found on our webiste. I hope this information has proved helpful. Kind regards, Grace |mobiles.co.uk

Posted 9 years ago

“The service was the worst service I have ever had. Got told a different thing every time I had to call their customer service.”

Helpful Report

Posted 9 years ago

Hello Fred I’m sorry to hear you’re disappointed with the level of service of service received when speaking with our team. I’ve tried to call you today to discuss the difficulties you’ve faced, however you were unavailable. If your query is still unresolved, please let me know a convenient time to speak with you and I’ll be happy to give you a call. Kind regards Rebecca | Mobiles Support team

Posted 9 years ago

“iPhone 6 delivered Thursday morning, it's now sat afternoon and I'm still not connected to new network. All attempts to resolve the situation have led me to being placed in a queue on the phone from voda phone. Cannot make contact with mobiles.co.il at all. Very poor service but can't get hold of anyone to tell them so at the moment. If this is read I would appreciate a call back”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“Phone arrived on time. But as upgraded from 4s to 5s on Vodafone, needed new sim as 5s has micro sim. Went to Vodafone to get a new sim and did sim swap online, 30 hrs later phones still not swapped over. Vodafone online chat blames this lot who are difficult to speak to and charge 13p per minute for the privilege of joining a queue. Won't be a returning customer.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Anna, Thank you for your review. We’re sorry to hear about issues you’ve had with the connection. At Mobiles.co.uk we have no influence and have no capabilities to perform sim swaps. The networks are the only ones that can do this and I’m not sure why they would advise it our fault. I would like to call you to discuss this further. Please could you provide a best time and contact number so I may call you and discuss this further? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Called their service department on the pone for 35mins at 13 pence per minute for simple request and complained and requested my phone charges to returned which in fairness they did but only after threatening to cancel phone order and speaking to three people”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello William, Thank you for your review. I’m sorry to hear that you were kept waiting for 35 minutes. I am glad that your call costs were refunded and that you decided to keep your contract with us. If you would like to discuss this in more detail, I would be happy to call you and kindly ask that you confirm your best contact number and a time you’re available to talk. I would like to apologise again for the inconvenience this may have caused you. Kind Regards Clare Chesterton | mobiles.co.uk

Posted 10 years ago

“Disappointed im afraid. Ordered online very straight forward, entered existing phone number for change over and yet it was treated as a new contract and we've now got two numbers two bills and a 30day waiting period for the old contract”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hi Andrew, Thank you for your review. I’m sorry to hear that your order came through as a new contract and not an upgrade. I have tried to contact you this afternoon in order to discuss this and also to offer you a possible resolution; however I was unable to reach you. If you would like me to contact you, can you please provide me with the most convenient time to call. We try to make our website as clear as possible to guide you when placing an order for a new contract or an upgrade. When it asked for an existing number, this information is used for the credit check, so that the network can confirm your details on their system. I’m sorry that this mislead you to think it was for an upgrade. I look forward to hearing from you. Kind Regards Clare Chesterton | mobiles.co.uk Customer Support Team

Posted 10 years ago

“I ordered my phone through mobiles .co.uk. I had to book a day off work to be able to accept the delivery as they only deliver 9 to 5 Monday to Friday and I work full time. After the phone was delivered I discovered that it didn't work so I called them and they said they would need to arrange to collect it as they wouldn't let me take it to a store to be exchanged. I was unable to take anymore time off work so I arranged to have it collected from work which never happened. After many more phone calls being placed on hold for upto 40 minutes this was arranged again to be picked up from work but again no one came to pick it up. After more phone calls again at my expense I agreed to send the phone back by recorded delivery which I was told would be refunded to me but never was. After trying to register a complaint but not been allowed to speak to a manager as I had requested, it was agreed that they would deliver the new phone to my local car phone wear house store. I would never use them again and would definately not recommend them to anyone else.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your review. I’m sorry to hear that you experienced such difficulty with an exchange and apologise for the inconvenience this has caused you. I would like to discuss this in more detail with you, if you would like me to contact you, could you please provide me with the most convenient time to reach you and your best contact number. I would also like to ensure you are refunded the postage and call costs. I look forward to hearing from you. Kind Regards Clare Chesterton | mobiles.co.uk Customer Support Team

Posted 10 years ago

“I was miss sold an iphone 6 and given the wrong information on transferring my existing number to 02 my current provider. Carphone warehouse sorted the situation out, as mobiles.co.uk were not bothered, as long as they received the phone back. Very unhappy customer.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hi Julie, Thank you for your review. I’m sorry to hear that you weren’t able to port your number on to your new O2 contract. O2 usually allow their customer’s to ‘migrate’ their mobile number from one O2 contract to another, so it is something we regularly advise that can be done. I apologise that this was not possible for yourself and resulted in you having to return your phone. May I take this opportunity to apologise for any inconvenience this may have caused. Kind Regards Clare Chesterton | mobiles.co.uk Customer Support Team

Posted 10 years ago

“Took the contract out as I was promised by your staff "capped charges", but when I try to get confirmation details on CAPPED CHARGE Contract. It turned out to be not CAPPED CONTRACT AT ALL. Not appreciated being told the lie to get SALES! as a consequences I had to cancel my contract. Wasting lots of my time!”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 10 years ago

Hi Michael, Thank you for your review. I’m sorry to hear that you were advised that your contract would be capped. O2 and EE have brought in a new policy where all data is capped and they will send you notification when you reach your limit. It may be this that the sales agent was referring to, however this would need to be investigated. I’ve tried to call you today to discuss this in more detail, however you were unable to take my call. If you would like me to contact you, could you please provide me with the most convenient time to reach you. May I take this opportunity to apologise for any inconvenience this may have caused. Kind Regards Clare Chesterton | mobiles.co.uk Customer Support Team

Posted 10 years ago

“rubbish service, 13p per minute to speak to anyone, courier lied about delivery and phone was stolen by courier. terrible experience would not send out replacement phone, had to cancel order.”

Helpful Report

(Apple IPhone 6 Plus 16GB Silver) - Posted 10 years ago

Hello Sally, Thank for taking to time to leave a review and for speaking with me earlier today. May I again apologise for the inconvenience that has been caused. Kind regards, Grace

Posted 10 years ago

“The mobile phone you delivered to me was faulty and had to call and held for over 15mins@ 13p a min to get through to your customer services department. As a new customer, I found the whole experience very stressful and quiet appalling!”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

Hello Abdelaziz, Thank you for your review. I'm really sorry to hear that you received a faulty phone, I understand the frustration and inconvenience this would cause. I'm also sorry to hear that you have been on hold when trying to contact you. Customer's are also able to contact us through their My Account on our website. I hope this issue has now been resolved however, if you require further assistance please do not hesitate to advise when it is best to contact you. Kind regards, Grace | mobiles.co.uk

Posted 10 years ago

“Fantastic! Would highly recommend to everyone! Very good customer care. Prompt and exelent communication.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hi Kelly, Thank you so much for the positive review and for taking the time to leave your feedback although we have noticed that you've only left us one star! Would it possible for you to update this just so that it reflects your feedback? Many thanks in advance, Grace | Customer Support Team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews