Name: Mobiles.co.uk
Rating: 4.70

“I paid extra to ensure that the phone would be delivered before 10am on the designated day. On the day in question I stayed home from work but guess what the phone didn't arrive before 10am!! Not happy”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Paul, Thank you for taking my call moments ago and thank you for allowing me to put things right for you. If you require any further assistance please let me know and I will be happy to help. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Delivered right phone, with wrong sim card with no way of contacting them! Can only engage via online "my account" area which if they send the wrong sim (and phone number) you can't log on to. I can't speak to anyone to return the phone or sim to - useless.”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Lisa, Thank you for your review. I’m sorry to hear the wrong sim card was sent with your order. The networks are now issuing multi sim which contain all three sizes of sim card. If your handset uses the standard sim then nothing further is required. If it’s a micro sim then you’ll need to push out the micro sim out from the standard sim. If you required a Nano sim then this will need to be pushed out of the Micro sim. All the sim cards are within the larger sim card. I’ve tried to call you to discuss this further but I was unable to get through to you. Please could you provide a best time and contact number so I can call you and discuss this further? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“When I Recieved phone it was broken!... Sent back day later by courier. 5 days later told no phones in stock. Even though I had contacted them after 2 days I was given no indication of lack of stock. Will not use this company again”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Lynne, Thank you for your review. Please accept our apologies for the faulty handset that was sent out and we apologise for the delay it’s taken for the exchange to be complete. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you. I look forward to hearing from you so we can get the issue rectified for you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“7 days now since rceiving my phone and still no service. I have spent hours on the phone trying to get someone to own the issue and sort it and call me back. I have been passed from vodka phone to car phone warehouse to mobile.co.uk, each blaming the other and as time passes, I still have no service. I bought the phone to use on holiday. It is 6 days on and I am out of the UK with still no service. It has been an appalling experience and I would strongly recommend you do not use this company. I will now be cancelling my direct debit. My most recent exchange led to someone from mobiles.co.uk promising to call me back as I explained in my 10th call the terrible experience I was continuing to have. No surprise he didn't. Appalling. Do not use.”

Helpful Report

(Apple IPhone 6 64GB Gold Refurb) - Posted 10 years ago

Hello Catherine, Thank you for your review. Please accept our apologies for the issues you’ve had with your order. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Poor service as a have not received my free gift”

Helpful Report

(Microsoft Lumia 435 Black) - Posted 10 years ago

“I was told that I would have no problem bringing my number on EE to the contract that I just bought with mobiles.co.uk on EE. This information is incorrect and I was sold on the phone under false pretences. After ringing their customer services and holding for nearly 15 minutes they tell me that there was nothing I could do so I am stuck with this contract for 24 months and unable to bring my”

Helpful Report

(Apple IPhone 6 Plus 16GB Space Grey) - Posted 10 years ago

Hello Sukhdev, Thank you for taking the time to speak with me today. Further to our conversation, I hope the information I provided was helpful. Please don’t hesitate to contact us if you require further assistance with this matter. Kind regards Clare | Mobiles.co.uk Support team

Posted 10 years ago

“Ordered a phone for next day delivery. Ok fine. The sim didn't work immediately but I was told that it can take up to 48 hours to register. After waiting 48 hours it still hadn't activated. Called them and told that the sim wasn't working because of some back office processing issues. The sim order would have to be resubmitted and this would take up to 5 working days to be sent out. So after a week I still have a non functioning phone. Very poor.”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 10 years ago

Hello Kevin, Thank you for your review. I'm sorry to hear that your sim card was not active upon delivery and that it would take 5 working days for us to resolve the issue. I have tried to contact you this afternoon but unfortunately you weren't available to talk. If you’d like to discuss your complaint in more detail, kindly confirm a time you’re available to talk and I’ll be sure to contact you. I’ll be in the office Monday to Friday between 10.30am and 5pm. Apologies for any inconvenience caused. Kind regards, Clare | Mobiles.co.uk

Posted 10 years ago

“Dear sir or madam Im writing too say how disgusted i am with the plan of money back on my bills i have sent you all my bills up too June and you are saying they are the wrong ones they are the only bills i have had of you Im thinking that this is one big scam and im looking too cancelling my contract has you are not keeping too the deal . thanks zoe cooper”

Helpful Report

(Sony Xperia M2 White) - Posted 10 years ago

Hi Zoe, Thanks for taking the time to leave a review regarding your cashback. I’m sorry to hear that you are experiencing difficulty in claiming your cashback. I can understand why this would be frustrating, as it is part of the deal you selected. I have tried to contact you this afternoon by phone, but unfortunately I was unable to reach you. I’d like to discuss this with you in more detail so that I can investigate the points you’ve raised. Therefore, I’d kindly ask you to confirm the most convenient time to reach you and provide the best contact number. As you said you’ve sent all of the bills you’ve received, I thought I’d provide some information on how to claim your cash back, as we only require five bills in total from you throughout the duration of your contract. You’ll find all the information you need to claim cashback in the “My account” section of our website. You’ll need to enter your order number and Mobile number and select log in. Once you’ve logged in simply select “My cashback”. You’ll then be presented with 2 options; my claim status and my cashback tips. My claim status is an interactive overview of your cashback claims. Here you’ll see the months you need to claim and a due now option will become available when you’re ready to claim. Once you’ve sent us your bill the status column will update depending on its progress with our cashback team. My cashback Tips breaks down the claim process into 3 steps for you and highlights some things to remember when claiming your cashback. After you’ve sent us your bills our cashback team will update you once they’ve processed your claim by sending you an email and a text message. I look forward to hearing from you. Kind Regards Clare | Mobiles.co.uk Support team

Posted 10 years ago

“late delivery after promising next day delivery took 5 days :-(”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Jemma, I’m sorry to hear that your order was not delivered when expected. We offer next day delivery to most of the UK, unfortunately this doesn’t include northern Scotland or Ireland. Due to the distance, we offer a 2/3 day delivery for these addresses. I’m sorry if that wasn’t made clear when you placed your order. I’ve tried to call you today to discuss this in more detail and offer support if required, however you were unavailable. If you still wish to discuss your query, I’ll be happy to call at a time that’s convenient for you. Kindly confirm a time you’re available to talk and I’ll be sure to contact you. I will be in the office until Friday, between 10.30am and 5pm. Kind regards Clare | Mobiles.co.uk Support team

Posted 10 years ago

“Rubbish Impossible to commute with anyone! You sent me two phones, I only ordered one ! You no doubt will charge me for two! No e-mail reply system! You want me to ring up and charge me a fortune, you a joke rip off merchants please do something other than rake the money in. Is there any one there?”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

Hello Elizabeth, I’m sorry to hear that two orders were created when you only intended to place one. I can understand why this would be distressing. I’ve tried to call you today to discuss this in more detail and offer support if required, however you were unavailable. Should you still require assistance in resolving your query, I’ll be happy to call at a time that’s convenient for you. Kindly confirm a time you’re available to talk and I’ll be sure to contact you. I will be in the office until Friday, between 10.30am and 5pm. Alternatively, please contact our customer service department on 01509 615 474 to arrange a return of the duplicate order. Kind regards Clare | Mobiles.co.uk Support team

Posted 10 years ago

“The person I spoke to was very polite and helpful .She managed to me a iPhone i wanted from reputable company at a good cost.The delivery of the phone was quicker than I expected.Keep it him”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Danson Thanks for taking the time to leave a review regarding your recent purchase. I’m pleased to hear your order went through smoothly and we were able to find a deal that suits your needs. I note your review was 1* and wonder if there was anything we could have done differently to provide an even better service? Customer feedback is vitally important for our business so any feedback you can offer would be greatly appreciated. I hope to hear from you soon. Kind regards Rebecca | Mobiles Support team

Posted 10 years ago

“The customer service advisor sold me a iPhone 6 promised me a case which has never turned up. I have left it several weeks and nothing. Very disappointed as I have opted to stay with the company for a further 2 years”

Helpful Report

(Apple IPhone 6 64GB Gold Refurb) - Posted 10 years ago

Hello Delroy, Thank you for your review. I’m sorry to hear that you have yet to receive the case for your new iPhone 6, I understand the frustration this would cause. I have tried to contact you this morning by phone but unfortunately I was unable to reach you. So that I can arrange for the case to be dispatched, please advise of the most convenient time to contact you. Apologies for any inconvenience caused. Kind regards, Grace | mobiles.co.uk

Posted 10 years ago

“I was really disappointed that I have to pay my full monthly bill then claim it back in lumps .I was under the impression it was £9.50 coming from my back every month so at £26 its now going to be difficult .this was the reason I went with you instead of staying with my original phone . unfair wording in contract !!”

Helpful Report

(Sony Xperia E4g Black) - Posted 10 years ago

Hello Karl, I’m sorry to hear that you are disappointed with your order. I appreciate there is a lot of information regarding all the different deals available, we try to make the cash back by redemption deals as clear as possible, detailing the standard monthly cost and the effective monthly line rental after cash back. You’ll find all the information you need to claim cash back in the “My account” section of our website. You’ll need to enter your order number and Mobile number and select log in. We’re sorry for any confusion caused. Kind regards Clare

Posted 10 years ago

“On mmy first dealings with mobiles.co.uk all appeared to be professional and very helpful howeverduring my 14 day cooling off period my phone signal was not as I would expect so decided that I would end my contract and still pursue a phone via mobiles.co.uk and took out another contract. To my disgust I was told that I could not end the contract due to the fact that I had put my Sim card in the phone. How on earth could I know how the signal was unless I put the Sim card in the phone? Even as a goodwill gesture mobiles.co.uk would not let me end the contract with O2 even though they could see from my order history that I was serious about having an iPhone 6 from mobiles.co.uk. I found the whole process very draining and as a deputy headteacher I could not spend any more time on this matter at the time. I understand the policy is policy however I was still within my 14 days cooling off period and felt that I had a legitimate reason for ending the contract. I have since sought advice from the citizens advice bureau and you were in fact wrong and that I could've ended my contract. I am very unhappy with the situation. I realise there is probably nothing we can do now but I do want to logged that I am extremely unsatisfied with the service I have received. I wish to also comment on gaining and getting advice from mobiles.co.uk as to which contract to take out I said that I did not want to pay more than £32 a month. However when my first bill appeared this month it is £32.50 plus VAT which is over £37 a month way more than I wanted to pay. I appear that I am coming across as a very stroppy customer however I am not like this and very rarely complain but I do want it noted that I feel that mobiles.co.uk have really let me down I will not be using them in the future I would love to hear a managers response to this feedback. Many thanks Lisa Stephenson”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

Hello Lisa Thanks for taking my call this evening. I hope our conversation has offered further insight as to why we’ve been unable to offer you a cancellation of your contract. I appreciate this was not the outcome you were hoping for, however I hope you’re able to understand the reason for this. I apologise for any disappointment caused. Kind regards Johnathan | Mobiles Support team

Posted 10 years ago

“I got a new Sony Xperia Z3 compact less than a month ago, and it has broken twice already in that period. the screen has cracked and become unresponsive TWICE, just sitting in my pocket. Apparently, this counts as "normal wear and tear", which is not covered by the warranty. so ive had to pay nearly £300 all together, in about 4 weeks to get it fixed. im not even a month into a 24 month contract which is a disgrace! this will be the last time i shop with you!!”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hello Aaron, Thank you for your review and for taking the time to speak with me this morning. I'm sorry to hear of the issue's you have had and hope that these are now resolved. Apologies for any inconvenience caused. Kind regards, Grace | mobiles.co.uk

Posted 10 years ago

“I went through top cash back but never received my cash back!!! Very poor!????”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

Hello Matthew,, Thank you for taking my call moments ago. We will investigate and resolve the issues you’ve faced. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Aftersales service was awful, the problems we experienced and follow up was handled poorly by advisors who are badly trained.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

Hello Lindsay, Thank you for taking my call moments ago. I appreciate the feedback. The line was cut and I’ve tried calling back a few times however it does not go through. Please could you provide the best time for me to call you back if you wish to discuss the review further? Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Honest service????”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Mohammad, Thank you for taking my calls moments ago. I’ll give you a call back later on this afternoon to discuss the review. Kind regards, Mohammed

Posted 10 years ago

“I was meant to pay £36 a month 02 are charging me £37 a month.”

Helpful Report

(Apple IPhone 6 64GB Gold) - Posted 10 years ago

“iPhone came without a SIM card had to get one from Vodafone shop, they still haven't set it up yet 4 days later.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Hello Anthony, Thank you for your review. It is disappointing to hear that you didn't receive a sim card with your new phone, I understand how frustrating this would be. I would also like to apologise for any inconvenience caused by having to visit your local Voafone shop in order to collect a sim. I tried to call you this morning bur unfortunately you were unavailable. Kind regards, Grace mobiles.co.uk

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews