Name: Mobiles.co.uk
Rating: 4.70

“Apparently I can win an IPad! Yea right as if never once heard anyone been given a prize, has anyone? please let me know to correct me! But these thieves are a ripoff, I was shocked in phoning through on a premium rate and with 30minutes worth of waiting just to speak to someone, then found on another webpage forum that's there's a normal 0150 number which costs is cheap with no waiting at all! Pathetic, robbing like that just discuss me seriously considering leaving! If I did that I would be in prison! Why are these theiving people allowed to do this! They should be wearing a mask and wear a striped black and white jumper! As for the competition for writing a review, talk about lies they put Pinocchio's nose to shame with their lying! Dangle a carrot in front of hard working class people to see if they can have something, seriously! And another thing does anyone else know that this company is carphonewarehouse? I didn't until 02 told me there's another lie and that company in itself is corrupt! politicians sometimes look at carphonewarehouse and say "we're not that bad are we" That's all I can say!”

Helpful Report

(Microsoft Lumia 435 Orange) - Posted 9 years ago

Hello Nigel Thank you for taking the time to speak with me earlier today and provide me with your feedback based on your experience with mobiles.co.uk. I hope I was able to address all of your concerns and would like to take this opportunity to apologise again for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“I'm still waiting for a decision on my declined contract that Vodafone have agreed to. Never been treated so badly by a business who's staff try the best to uphold the companies lack of process and customer service. I've never followed through on a. Complaint previously however on this occasion I will not this will go.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Simon Thank you for your review. I’m disappointed to hear that you have yet to receive an update in regards to your order with Vodafone, I hope this has since been approved and you are now in receipt of your phone. Unfortunately I was unable to reach you when I tried to call this afternoon. I apologise for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Uncertainty about the order placed until I was informed that the phone was being dispatched. Sent through DPD who provide an excellent service. The phone arrived but was not the upgrade I had expected having spent 3 hours on the phone to Vodafone then a call to mobiles.co.uk I had to phone as the online log in would not accept my details, the calls cost 13p per minute and I had to wait several minutes to speak to someone. Certainly not customer focussed, very unhelpful and offered no solution to my problem until I said I was cancelling the order this was met by a "if I throw in free accessories will you keep the handset" but due to her attitude I rejected the offer. Phone returned at my expense (£8.55), loyalty counts for nothing in this buisness, I've just taken out two additional contracts with carphone warehouse but once these expire it'll be goodbye from me nor will I bless Vodafone with my custom either. My advice is stay clear, customer service is Extreamly poor on all levels.”

Helpful Report

(Apple IPhone 6s 128GB Silver) - Posted 9 years ago

Hello Alexander Thank you for your review. It’s disappointing to learn of your experience and apologise for the level of service that you have received. Thank you for providing me with your feedback on your experiences with mobiles.co.uk. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Please accept our sincere apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Was told it would be delivered on Monday 30 Nov. got a txt to say delivery on Saturday 28 Nov. It was not delivered to home address but office where on 1Dec. I am not always there. It was delivered yesterday and tried to set it up with my PAC code from previous provider but was told by customer services to go to local shop as they can not do it . No information came with the phone or the new number so very dispointed as I now have to find the local shop and then get it working.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Jasbir Thank you for your review. I’m disappointed to hear that you have experienced issues when trying to use your PAC code, I hope this has since been resolved. I have tried to contact you this afternoon but unfortunately you were unavailable. The mobile number you have been allocated is printed on the Sim card and on your invoice. I apologise if either of these has been missed. You will need to provide your PAC code to your network provider. You can do this either by phone or by visiting your local store. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“I ordered a new phone as an upgrade and I received a new number , I queried this to be told I had to have the new number , even though I had clearly entered the number on the form that I want to keep. I called on the rather expensive customer service number they use and explained I did not want to proceed. I was told I could not have a refund of what I paid for the phone until it was returned, how can I return something I never had. They checked and confirmed it had not been delivered but when it was I should call to arrange a collection. How ludicrous don't send it and then I don't need to return it . A couple of days past and I chased again for the refund and the story changes to it has been delivered , they do admit it has not gone to the address on my original order but again they can't issue a refund il until I return it , how can I , I haven't received it. This is now becoming an ongoing saga and they just don't seem to have a clue as to what they are doing”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Stewart Thank you for your review. I’m really sorry to hear that you have had issues with your delivery, I understand the inconvenience and concerns this would cause and apologise. I have tried to contact you this afternoon to discuss this further but unfortunately you were unavailable. I hope this issue has since been resolved and you’ve now either received your refund or are in the process. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Mobiles UK do not disclose what they are checking. I selected several phones to find out what they would cost but only purchased two, one for each child. What I didn't know was that they would credit check you for everything in your basket ! Be very careful to remove these as it affects your credit score even though they tell it wont. This is possibly a breach of trading standards and when confronted they told me there was nothing I or they could do. I would not recommend these brokers. I would go to a shop and get a face to face service where you know what is going on.”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

Hello Alan Thank you for your review. I’m concerned to hear that you have been advised that we credit check you for each item in your basket as we only run a credit check when an order has been submitted. I apologise if the outcome of the credit check was unexpected and has caused and concerns or disappointment. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“I had good very good professional service when I ordered from mobile.co.uk .Within some few hour my order was approved and I received my phone the next day. Unlike other sites which you will wait for many days. I will recommend mobile.co.uk to my friends and family. Thank you for your great service.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 9 years ago

Hello Afia, Thank you for your review. We’re pleased you’re happy with the services we’ve provided. I can see you’ve given us a 1 star review. Please let us know if there’s anything we could have done differently to change the review from a 1 star to a 5 start? Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“A number was requested to be transfered across onto the new contract. I have had no response or guidance on this. Sought some guidance from Vodafone who told me to populate a form online. I did this but still the number hasn't crossed over. Currently waiting to speak to vodafone and it has been 20 minutes. Absolutely disgusting service.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Foizul, Thank you for your review. Please accept our apologies for the issues you’ve had with trying to port your number across onto the new contract. I’ve tried to call you to discuss this further however I was unable to get through to you. Please let me know the best time for me to try again so we can discuss this. From personal experiences with Vodafone you can request the number to be ported from your online account with Vodafone. Link below: https://www.vodafone.co.uk/myvodafone/faces/oracle/webcenter/portalapp/pagehierarchy/Page1.jspx#%40%3F_adf.ctrl-state%3Dkx5nb6fuv_9 Once you go onto the link please go to register now and then go to account summary, keep my number and follow the steps to port your number. If you require any further assistance, please let me know and I would be happy to help. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Well I ordered my phone a week ago and still don't have it. I was initially given the option to have my parcel delivered to a neighbour which I selected and had confirmed via text as I was not going to be in. Instead of delivering it to my neighbour, the delivery guy just put a slip through my door and I got a text telling me it wasn't delivered as I wasn't in- which of course I knew as I wasn't at home. Then they took to to some far away depot which I couldn't get to to pick it up. My only option was to get it delivered to the neighbour again- which I didn't think was worth trying as it never worked the first time, despite being confirmed. So I ended up paying £5 for a Saturday delivery, I have a timeslot of 8am-5pm so I now have to spend my whole Saturday sat waiting for my phone and I can't even have a shower in case I miss him! Update at 4pm- I've now been told they won't deliver at all today so I am paying for a mobile contract I don't have. If it doesn't arrive tomorrow I will cancel my whole order for the phone. You need to use a better delivery company.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Fiona, Thank you for your review. Please accept our apologies for the issues you’ve had with the delivery of your handset. I would be more than happy to refund you the cost you paid to have a weekend delivery. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so I can get this resolved for you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Trying to claim cash back rewards is a complete mystery, Finding and uploading the right bill is a mine field, I pay by direct debit so you would think it would be automatic on due dates, Avoid this and go for a genuine deal”

Helpful Report

Posted 9 years ago

Hello Keith Thank you for your review. I’m sorry to hear that you’re having issues trying to claim your cashback. I have tried to contact you this afternoon to assist with this but unfortunately you were unavailable. Customers are able to submit their claims either by post or through their login area which is accessible via our website. We also provide customers with the bills that we require in their confirmation email and in their login area. If you’re still experiencing difficulties then please visit the FAQ section on our website which provides helpful hints and tips in regards to cashback. Please accept my apologies for any inconvenience caused. Kind regards Grace | mobiles customer support team

Posted 9 years ago

“Had no end of problems with one of the phones purchases, then a fault appeared on the other phone, on 2 separate occasions I was told I would receive a call back within 24hrs and to this day I'm still waiting ?”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Clare, Thank you for taking my call moments ago. I’m pleased we were able to resolve any issues you faced. If you require any further assistance, please let me know and I would be happy to help. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Initial contact excellent, phone delivered a week ago. All good. Then it turns out I've been issued a number already in use. So am patiently waiting for my replacement sim (1 week) and now had my first bill with rental for this period. Which 02 can't sort as I've got incorrect details. So overall quick to take details, not quick to help out. Tried to call but have had wait times in excess of 25 minutes. Not a very happy customer!”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Clare Thank you for your review. It’s disappointing to hear that you’re having issues with your connection and haven’t yet received a replacement Sim. I understand the inconvenience and disappointment this would cause and sincerely apologise. I hope this issue has since been resolved. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“do not touch this company avoid at all times what a nightmare could not even get the correct phone sent out right im not to moan but they are rubbish”

Helpful Report

(Samsung Galaxy S6 32GB Gold) - Posted 9 years ago

Hello Ishtiaq Thank you for your review and for taking the time to speak with earlier today. I'm sorry to hear of your experience and apologise that we weren't able to provide you with the level of service that we aspire to. Please accept our apologies for any inconvenience or disappointment caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“I believed I was upgrading my contract, when I inserted the sim with the new phone it had a different number so I contacted ee. It turned out I had been issued a brand new contract on ee. When I contacted ee to port my number they wouldn't and infact they wanted nothing to do with me. They told me to contact buy mobiles and request my upgrade contract. Not easy to do as it is almost impossible to locate a phone number for buy mobiles and even then staff proved unable to help other than that I was told by the agent to take the phone and sim back to a carphonewarehouse shop and get a refund and order an upgrade contract. I tried to do this but the carphonewarehouse shop could not accept a return of goods it did not sell. I was advised by the agent there to buy a payasyougo sim for another provider, port my number to it, then 24 hours later port it again from there to the new ee contract. I'm still in the process. Not the ideal way to get an upgrade. I would be very wary of this company in the future.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello John Thank you for your review. It’s disappointing to hear that your order hasn’t gone through as an upgrade as you intended and that this has caused further complications in transferring your number. I have tried to contact you this morning but unfortunately you were unavailable. Unfortunately customers are unable to directly transfer their mobile number from T-Mobile or Orange to EE is they haven’t upgraded. Therefore customers are asked to port their number to a PAYG Sim with an alternative network and then port the number back to EE. I appreciate how inconvenient this process may be, however this is currently the only process in place to rectify this issue. I hope that your number is transferred within a timely manner and would like to apologise for any inconvenience caused. Kind regards Grace |mobiles.co.uk

Posted 9 years ago

“The have cancelled my order 4 times for no reason, I received horrible services, called them so many times and they never performed what I asked. I am disgusted!”

Helpful Report

(Apple IPhone 6 16GB Gold Ii) - Posted 9 years ago

Hello Adedayo Thank you for your review. It is disappointing to hear that you’ve had to contact us on multiple occasions to arrange a return, I understand how inconvenient this may be. I have tried to contact you this morning to discuss your review further but unfortunately you were unavailable. Can you please advise when you are available and we will be able to contact you between Monday-Friday and 10am and 5pm. I apologise for any inconvenience so far caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“Not happy from your service. Was fail to deliver when I need and also no full accessories .phone was locked have to send back I hope this won't be happe with other customers Mr singh”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 9 years ago

Hello Parmjeet, Thank you for your review and for taking the time to speak with me moments ago. I hope that I was able to address your concerns and that these issues have now been resolved. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“It was difficult buying a product online as the system didn't recognise my email address as a valid email. I had to buy the product over the phone. This caused a delay which left me with 3 days without my usual mobile number - i.e. uncontactable. Furthermore when I've registered for an account on mobile.co.uk it keeps taking me to a login page to verify my account. I keep going round in circles. It's appalling and I'd like someone to contact me about this.”

Helpful Report

(Samsung Galaxy Core Prime Black) - Posted 9 years ago

Hello Giovanni, Thank you for your review and for taking the time to speak with me moments ago. I hope that I was able to address your concerns and that these issues have now been resolved. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“6 days and still my contract is not right. Pushed from you to O2 and back again. Poor advice to sort my problem and still on going! Shocking and will never use your service again and make sure others do not”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Lee, Thank you for your review. I’m sorry to hear about all the issues you’ve had. This is unacceptable and I can assure you will be looked into. I would like to call you to discuss this further. Please could you provide a best contact number so I can call you and discuss this? I look forward to hearing from you so we can put things right. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“1 - The website apparently does not accept VISA Debit Cards? 2 - When you call their premium number to order, they keep you on hold for 2 hours to milk money out of you. 3 - They then sent me a broken phone. 4 - They then tried to shift blame to the network, and flat out lied as the network was able to prove that they were talking rubbish. 5 - They then expected me to take a day off work and wait in all day so their courier can collect the phone, but refused to send me a working to sort it out. I am now contacting trading standards. I honestly don't know how this company is in business”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 9 years ago

Hello Matthew, Thank you for your review. I’m sorry to hear about all the issues you’ve experienced. It’s disappointing to become aware of a case such as yours where we’ve failed to deliver the level of service you should rightly expect to receive. I would like to call you to discuss this further. Please could you provide a best contact number so I can call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“phone still not activated and another sim sent to me this time by vodaphone. both sims not registering and I need this up and running for work. very poor”

Helpful Report

(Samsung Galaxy S6 32GB Gold) - Posted 9 years ago

Hello Neil, Thank you for your review. I’m sorry to hear about the connection issues you’ve had. I’ve tried calling you to discuss this however you were not available. Please could you provide the best time for me to try again? I look forward to hearing from you so I can get this resolved for you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews