Name: Mobiles.co.uk
Rating: 4.70

“very bad”

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Muhammad, Thank you for your review. I’m sorry to hear the service you’ve received has been very bad. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and look into this and put things right. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 10 years ago

Hi Muhammad, We have yet to receive a best time to contact you so can you please provide this so we can discuss your review in more detail. Thanks Grace

Posted 10 years ago

“Terrible overall service. Phone arrived on time but was faulty, customer services refused to replace it and have since been ignoring or rejecting follow-up communications. Update: Funny enough after ignoring my emails for a few months they call me immediately after posting this review. Unfortunately no progress whatsoever and they just keep repeating the same message, blaming the manufacturer who can't do anything about it. Shame after being a happy customer for nearly a decade I now have to take them to court since nobody seems willing or able to provide me with a handset that works as advertised. But I guess how a company deals with things when they go wrong is exactly what separates the good from the bad... and I definitely won't be returning to these guys again!”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hello Yan, Thank you for your review. I am sorry to hear of the issues that you have experienced with our customer services. I am glad you were available for me to speak to today in order to clarify the reason why and to advise you what to do next. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“I purchased 2 phones through Quidco but mobiles.co.uk refused to pay the cashback on either phone. I won't be recommending mobiles.co.uk nor will I be using them again!”

Helpful Report

(Samsung Galaxy S3 White Refurbished) - Posted 10 years ago

Hello Clement, Thank you for leaving a review. Please be aware any cashback provided by Quidco is provided directly from them. We hold no influence over this decision and this is something you must discuss with them directly. Please be advised there is an option to print a proof of purchase from your login area on the website and provide this to Quidco. I have tried to call you today in order to discuss this further but was unable to contact you. If you could advise the best time to call I can call you as soon as in convenient to yourself so I may advise further. Kind Regards, Charlie Mobiles Customer Support Team

Posted 10 years ago

“I made a purchase of HTC Desire 610, 24 months contract with O2 and free Samsung camera as a gift. Phone has arrived as promised, but no O2 sim card and camera until now. Customer service sent me directly to O2, who informed that this purchase was not activated but mobiles.co.uk. Mobiles.co.uk provide me with Inadequate answers to my questions. I am in the process of deciding to terminate this contract.”

Helpful Report

(HTC Desire 610 White) - Posted 10 years ago

Hello Svetlana, Thank you for leaving a review. We do advise 72 hours for a connection to be complete with a network. I have tried to contact you today in order to discuss this further so I may be able to resolve this for you as soon as possible. Unfortunately the number you have provided is not connecting. If you could provide an alternative number for me to contact you on I will be happy to resolve this for you today. Kind Regards, Charlie Mobiles Customer Support Team

Posted 10 years ago

“Very poor service, will never use again or recommend to anyone. Is anybody actually going to acknowledge receipt of my return?!”

Helpful Report

(Sony Xperia Z3 Compact Green) - Posted 10 years ago

Hello Stephanie, Thank you for your review. I apologise that the service you’ve received didn’t meet your expectations. I’ve tried to call you today but wasn’t able to reach you. Confirmation of a cancelled contract is sent from the network directly by post. If you wish to discuss your review further please contact me through your online account via the following link; https://www.secure-mobiles.com/customer_login/login. Kind regards, Thomas Mobiles.co.uk Customer support team

Posted 10 years ago

“Had my phone for five days unable to make calls or receive texts. Told mobiles.co.uk of problem and assured me this would be resolved, two days on still in the same situation.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 10 years ago

Hello Matt, Thank you for your review. I’d like to apologise again to you for the delay in your connection. As we discussed this morning I have arranged for a replacement sim card to be available for you in a Carphone warehouse store once we have determined if it is the sim card or handset at fault. I am pleased we have been able to resolve this today and I have left full notes in your account including my contact information if you require any further assistance. Kind regards, Charlie Mobiles Customer Support Team

Posted 10 years ago

“On Friday 28/11/14, ordered new phone online - Sony experia Z3 compact, 24 month O2 contract, £18pm with 500 free mins, 500MB, unlimited texts and in addition £49.99 fee to include a pair of white Sony headphones worth £99.99. Received confirmation email of order 77873236. Little later received 2 texts asking "Is everything OK? Your transaction was not completed". Followed this up on Monday 01/11/14 and was advised to verify delivery address. I checked using order number given and amended delivery details to 93 Woodhall Crescent, Hornchurch RM11 3NZ. (Original address was 1 Stanley Villas, Highsted Valley, Rodmersham, Kent ME9 0AB) Phone was to be delivered on Thursday 04/11/14, however it was delivered to the wrong address, so I had to make a 108 mile roundtrip to collect it from my old house. Discovered that there were no headphones in package. Sent email on 05/12/14 reconfirming new address in Hornchurch and informing you of the missing item. Received reply from Abbie on 11/12/14 stating that she had arranged delivery of the headphones to my new address,tomorrow (12/12/14) and that DPD would SMS and and email confirming 1 hr delivery slot and finished by hoping I would enjoy the headphones. 15/12/14 - still had not received headphones, no message from DPD. 18/12/14 Scott answered that my ongoing query had been resolved by Abbie already. This is incorrect, since I still have not received the headphones to date, 30/12/14. I am extremely dissastisfied with your service and still await the headphones.”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 10 years ago

Hello Mausumi, Thank you for your review. I’ve tried to call you to discuss this further but wasn’t able to reach you. I apologise for the delay. I can see the headphones have now been set up and will be delivered to your requested delivery address. If you wish to discuss this further you can contact me by login into your online account via the following link; https://www.secure-mobiles.com/customer_login/login Kind regards, Thomas e2save.com Customer Support team

Posted 10 years ago

“When placing the order my smartphone was in stock, on completion of the order I it was not!! When the smartphone arrived they supplied an incorrect SIM”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Martyn, Thank you for your review and for accepting my call today. I’m happy to hear the problems you experienced have now been resolved. If you need to contact us about any after sale queries please don’t hesitate to contact us, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, Mobiles.co.uk support team

Posted 10 years ago

“hello I am very disappointed that I never got my cash back deal of £150 The person who I got contract with is useless, he never responds to calls, messages only after customers money”

Helpful Report

(Samsung Galaxy Fame White) - Posted 10 years ago

Hello Sumita, Thank you for your review. I tried to call you today however you were unavailable. Any automatic cashback would be received within 6-8 weeks, please make sure the deal you’ve selected is for autocashback. If you’ve selected cashback by redemption you would need to be sending us your bills in order to claim cashback. If you’d like to discuss this further, please contact us by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris, Mobiles.co.uk support team

Posted 10 years ago

“I have found the whole experience of ordering a Sony Experia plus Galaxy Tab and Bluetooth Groovez headphones to be a terrible ordeal from start to finish. I had to make several calls after ordering online to even acknowledge that my order had been confirmed. Then the phone arrived without the free gifts. Another set of calls promised the Tablet on the following day. Needless to say it did not arrive. Another call established that the tablet had not been sent out and the headphones were out of stock. The tablet did then arrive, to which I thank Holly whom I had spoken to in customer services. I then received an e-mail to state that the headphones were not being re-stocked and offering to send me less than fifty percent of their retail value as compensation. I find this pretty insulting however the final straw was to go onto the Mobiles.co.uk website today, only to find that they still have an offer which includes the same headphones I have been told will not be re-stocked. The service from this company is shambolic and they should be avoided if you want happy kids at Christmas. I mistakingly thought that sorting my initial order out on 29 November would be enough time...... apparently not.”

Helpful Report

(Sony Xperia E3 White) - Posted 10 years ago

Hello Simon, Thank you for your review. I apologise for the challenges you have face with receiving your free gift. I have tried to call you today in order to discuss this in detail. I have arranged today for alternate blue tooth headphones for you. If you wish for these to be sent please leave a reply of when is best to call you so I may arrange a delivery. This will not affect the refund you have already had and would like to discuss in detail the experience you have had while speaking with ourselves for training and quality purposes. I look forward to your reply. Kind regards, Charlie Mobiles.co.uk support team

Posted 10 years ago

“The single worst experience I have had with contract purchases. AVOID LIKE THE PLAGUE!”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Richard, Thank you for your review. I can see your queries where resolved in September 2014. I apologise for any challenges you may have faced while placing an order with ourselves. If you wish to discuss this in detail or have any further queries please leave a reply and advise the best time for me to call you and I will call you in order to discuss in detail. Kind regards, Charlie Mobiles.co.uk support team

Posted 10 years ago

“I am awaiting a new phone...........for the last 2 weeks”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

Hello Andrea, Thank you for your review. I am sorry for the amount of time that you have waited for your handset. I have called you today in order to resolve but unfortunately you were not available. Please call us back on the number provided in your voicemail or reply on here and we will call you. Kind regards David Mobiles.co.uk support team.

Posted 10 years ago

“I have not received my order as it was sent to the wrong delivery address, tried to call them 3 times now and i am just on hold so can't even get to speak to anyone.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Vanessa, Thank you for your review. I am sorry that you have had difficulty contacting us regarding discussing your delivery. I have attempted to call you today in order to resolve this further. Please check your voicemails as I have left one for you. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“Absolutely diabolical. I would never use your company again and I will make sure that I tell anyone who asks never to use you either. When will you be refunding the money into my bank account which you have already taken? Not to mention the money and time wasted on the phone.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Susan, Thank you for your review and for taking the time to speak to me on the call today. As a reminder, I would advise you to contact your bank to check on what amount has been officially removed from your account. I apologise that you received inconsistent service and assure you this is not the level of service we pride ourselves on delivering. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“I have not received this phone.can u please tell me when it will be delivered to me”

Helpful Report

Posted 10 years ago

Hello Kayleigh, Thank you for leaving us your query. Do you have an order ID I can use to investigate your order? Kind regards David mobilies.co.uk support team

Posted 10 years ago

“got my mobile super fast however a breakdown between mobiles and o2 led to failure of my correct data useage. 3 trips to o2 shop and over 4 hours in total on o2 chat and still not fixed. then it was cutoff awaiting a new simcard as rather than start me on a new contract they upgraded my old one that should have been cancelled. email to head of o2 yet again so not sure whos at fault but its not my fault and i am one that suffered”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hello Crawford, Thank you for your review. I am sorry to hear about the problems that you have faced however I am very eager to investigate and resolve this for you. I have tried to call you today but was not able to reach you. I have left a voicemail of details moving forward but if you would like us to call you again please update your review. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“The service I have received from mobiles.co.uk has been absolutely appalling! My phone turned up faulty, once returned it has taken over 10 days for a replacement to arrive despite many phone calls to customer services and promises it has been dispatched and will arrive soon. Numerous email have been exchanged where similar promises have been made. Would recommend U avoids this company at all costs!”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 10 years ago

Hello Luke, Thank you for your review. I apologise for the service you have received regarding your exchange. I can see that you have spoken with Rhiannon on customer services today who has advised you of delays and updated you regarding this. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“I have tried to contact customer service and I had to wait for 35.00 exactely and NO..NO ONE answers .... Very disappointing and deceiving service”

Helpful Report

(Sony Xperia Z3 Compact Green) - Posted 10 years ago

Hello Samir, Thank you for your review. I am sorry that you have found it difficult to speak to an advisor in a timely manner. I have tried to call you today to discuss your account but was not able to reach you. I havbe left you a voicemail regarding this. Please respond back if you wish to discuss this further. Kind regards David mobiles.co.uk support team.

Posted 10 years ago

“Assured me that the problem with my account would be fixed in 48hrs and would be in contact again before then. Neither were true. Ignored follow-up messages.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Michael, Thank you for your review. I tried to contact you today however you were unavailable. I’d like to speak to you regarding your review. Please let me know the best time to contact you to discuss further. Kind regards, Chris, Mobiles.co.uk support team

Posted 10 years ago

“Absolute pants! Particularly the delivery service DPD! Although DPD emails me a date for me to collect, they decided to send it back to Carphone WH without telling me, then Carphone warehouse agreed to send to alternative address and now I have found they cancelled the order (via O2). Just abysmal!”

Helpful Report

(Apple IPhone 5S 16GB Silver DoD) - Posted 10 years ago

Hello Paul Thank you for the review and for taking my call today. I’m sorry to hear the problems you’ve faced with this order and its delivery. If you have any more queries please contact me through your online account via the following link; https://www.secure-mobiles.com/customer_login/login. Now that you’ve received your order I hope you enjoy your new handset. Kind regards Thomas Mobiles.co.uk support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews