Name: Mobiles.co.uk
Rating: 4.70

“I wanted a Motorola Moto X 2nd Generation but have been sent the old model Generation 1 and am now being told I have no redress!! Very poor selling and even worse customer support. This companies motto in their Google advert is "The Home to the Latest Smartphones?" obviously untrue.”

Helpful Report

(Motorola Moto X Black) - Posted 10 years ago

Hello Simon, Thank you for the review. I do apologise if you were under the impression you’d be receiving the 2nd generation model for your handset. If you wish to discuss this further please contact me through your online account by login in to the following link; https://www.secure-mobiles.com/customer_login/login. Kind regards, Thomas Mobiles.co.uk support team

Posted 10 years ago

“I ordered a phone on 8th November. Unfortunately, I put the wrong sort code on my details so I received an email to phone with the correct one. I did this a couple of days later. I was then promised ( both by email and phone) my new mobile to be delivered within a couple of days. However, here we are on 21st November and still no mobile!! I have phoned at least 4 times and emailed a further 2/3 times but have had no answer to my question which is "where is my new mobile". The cost of phone calls are at least £1 a time. I feel not only frustrated but also that I am being constantly ripped off. Altogether I am not a happy bunny!!!!”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

Hello Dorothy, Thankyou for your review. I am sorry for the issues you have encountered. I can see that you have since discussed this with members of the customer service team who have advised of when your delivery will be. I hope there are no further delays with regards to your delivery. Kind regards David Mobiles.co.uk support team

Posted 10 years ago

“I ordered 2 iphone 5c mobile phones(1 pink and 1 blue}. They arrived 17 November by post.i The pink phone connected immediately. The blue phone could not connect as the activation server is temporarily unavailable. I have contacted yourselves by email 3 times and have had no response! II also visited an o2 shop and they confirmed both sim and phone are ok and confirmed I should contact yourselves. I also contacted Apple. They confirmed the activiation is connected to the wrong carrier and the iphone is locked onto carphone flex and to get in touch with yourself (easier said than done!) I have also been on the phone today and was put through to customer service but after waiting 30 mins decided enough is enough!!! I have now also requested a return as I cannot see any solution. I will be in touch with citizens advise to ask for their help. It is not acceptable and I am soo disappointed. I did recommend the site but I will now be quickly telling my friends my story. If you can help it would be greatly appreciated. Jackie Scott”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Hello Jacqueline, Thank you for your review. I’m sorry to hear you’re having problems with one of your handsets and would like to get this issue resolved for you. I tried to call you today however you were unavailable to take my call. If you let me know the best time to contact you I’d be able to offer a resolution to your query. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“Would NOT recommend this company!!!! Applied for a talk mobile contract with free ps3 and games bundle. Was told I would be notified if not arriving on same day but the phone turned up without ps3. Left it for 2 days (site says third party products may come a day or so after but I would be notified if this was to be the case (and wasn't notified)). Took a while to find contact details, only way to contact them is through an email system that takes up to 2 days to receive reply or through their phone sales number at 10p per min (which by the way if I'm buying a new phone takes 5 minutes to get through or if chasing/complaining takes over 15 minutes just to get to start talking). Was told the third party company had no stock of games bundle and couldn't send ps3 without games (but they could send the phone without free gift?!) but would arrive by Monday (7days after receipt of phone). 10 days later I'm still waiting....... ALSO.... when phone arrived the sim didn't work so they had to re-apply to Talkmobile (which means another credit check against me!) to get the phone up and running. Seriously?! I would not recommend this company to anyone and as they are part of the Dixons Carphone company I will steer clear of them to in the future!”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Alex Thank you for your review. I hope after our conversation earlier I’ve clarified any confusion surrounding this issue. As I advised you, we’ll be addressing the issues you’ve experienced to try and improve our customer experience in the future. Kind regards Charles Mobiles customer support team

Posted 10 years ago

“Easy website to use. Excellent service with delivery within 24 hours.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Gillian, Thank you for your review. I am thrilled to read you are happy with our services and the experience you have had. If you would like to speak with us to discuss why you have left a one star review please contact us via your online account or leave the best day and time for us to contact you and we will be happy to call and discuss your review in detail. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“I have not received my phone was arranged to be delivered on 13th November 2004 still not received it”

Helpful Report

(Apple IPhone 5c 8GB Blue Refurbished) - Posted 10 years ago

Hello Roesemary, Thank you for your review. I have looked into your account and am happy to see this has now been resolved and you have received your order. I apologise for the difficulties you appear to have faced and that you were not aware of the delay with our logistics company. If we can be of any further assistance please do not hesitate to contact us or leave a time and date convenient to you so we may discuss this further. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“I am not impressed. I received my UPGRADE on Monday an in Thursday it is still not connected. I am paying for something I do not have and I am not happy.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 10 years ago

Hello Kirsty, Thank you for your review. I have looked into your account and am happy to see this has now been resolved today by our customer service department. I apologise for the difficulties you appear to have faced and if we can be of any further assistance please do not hesitate to contact us or leave a time and date convenient to you so we may discuss this further. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“Very disappointed from your service. Difficult to contact you and when finely you answerd after 35 minute you hang up. Each minute cost 10pence or more. You give false information etc and i will never order a phone from you.”

Helpful Report

(Samsung Galaxy S5 Copper Gold Refurbished) - Posted 10 years ago

Hello Sandra, Thank you for your review. We have attempted to contact you and have been unable to get through to you . I apologise for the difficulties you appear to have faced and if we can be of any further assistance please do not hesitate to contact us or leave a time and date convenient to you so we may discuss this further. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“Hello I collected my new mobile phone from my local DPD depot today and on collection I was informed there was a problem and that my item may be damaged. I was handed the plastic bag that the mobile phone box was put into and I could feel without opening it that my new mobile had came out of the box it was put in. I am completely disgusted at the fact that a brand new phone I ordered has arrived out of its box and laying within the bottom of a plastic DPD bag. Can you tell me why your company would not package a new expensive phone in adequate packaging so that it would arrive to your customer as a new package and not at the bottom of a plastic bag which obviously would not be handled with care by a delivery man? I am completely disappointed as I was looking forward to receiving my new phone and at the very least expected it to arrive safely and securely! In anticipation of your response. Lisa Anderson”

Helpful Report

(Sony Xperia Z3 Copper) - Posted 10 years ago

Hello Jarred, Thank you for your review. I have attempted to call you today and appear unable to get through to you, I have left a voicemail and provided a contact number but if you could please reply advising a convenient date and time I can call you so we may discuss this further that would be much appreciated. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“I am no further forward about my free gift never answered my question or gave me a idea when I was getting it. Said I should have revived it the next day. Very not happy”

Helpful Report

(Doro 612 Black) - Posted 10 years ago

Hello John, Thank you for your review. I apologise for the challenges you seem to have faced with your free gift. I have tried to call you today in order to discuss this in detail. I have spoken with our gifting company and would like to be able to discuss this further with you. Please leave a convenient date and time I can call you so we may discuss this further. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“I took out the contract phone on Friday for an iPhone 4s on Vodafone with this deal I was told I would get a free Xbox one console phone arrived Monday was told Xbox would arrive same time but it didn't phoned up and was then told gift was coming through a separate company and the gift comes day after handset didn't come Tuesday and hasn't come today I've had no email or info about the gift being dispatched or when or how it will arrive just got told it should be here no later then Tuesday and can't cancel contract as have to send both handset and gift back I'm furious! And as for the customer service they just fob me off with excuses changes excuse every time 77526906”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Reece, Thank you for your review. I apologise for the delay in receiving your gift and am thrilled to see this has now been resolved and the gift has now been delivered to yourself. I hope you feel this has been resolved in an acceptable and timely manner for yourself and if you have any further queries please do not hesitate to leave a time and date suitable to call and I will be happy to speak with you to discuss your review in detail. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“Asked for a upgrade and got a new contract phone came 3 days after agreed when I phoned to see why I was put on a new contract I was told to shut up as I had put the simca Rd in the phone”

Helpful Report

(Samsung Galaxy S5 Electric Blue) - Posted 10 years ago

Hello Paul, Thank you for your review. I apologise for how you feel the situation was handled when you spoke to our customer service department. I am pleased to see you have now spoken our customer service department again who have explained the situation clearly and has resolved this fully for you. If you have any other worries or queries please do not hesitate to reply with a good time to contact you and I will be happy to call and discuss your review in detail. Kind regards Charlie Mobiles.co.uk Customer Support Team

Posted 10 years ago

“I was very pleased with the delivery etc but I signed up for 250 minutes and 500mb data and have now received a text from you stating that I have 200 mins and 250mb .Ihave sent an e mail to you voicing my concerns about this and I would suggest that, instead of sending out e mails asking what people think about the service you spend more time giving customer service!”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello David, Thank you for your review. I’ve confirmed with your network that you’re on the correct tariff. There is a discount applied which may not show on your bill. If you wish to confirm this you can call through to your network by dialling 5888 form your handset. If you wish to discuss this with me you can do this through your online account, via the mobile.co.uk Kind regards Thomas Mobiles.co.uk Customer Support Team

Posted 10 years ago

“sent iit backafter you refused my first applicationwent another network courier will be returning it to you sorry but i dont like being refused”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello John, Thank you for your review. I apologise if your order was refused. If you wish to discuss this please contact me through your online account via the mobiles.co.uk website. Kind regards Thomas Mobiles.co.uk Customer Support Team

Posted 10 years ago

“The order was arranged to be delivered on Friday 7/11 as someone would be available. I was then told this was cancelled and would be Monday 10/11. Nobody would be available on this day (hence why I arranged Friday) so I arranged with Mobiles/DPD to collect from the depot between 6-7pm. Not ideal but it meant I could get my phone. I arrived at the depot and the parcel couldn't be found. After investigation it had been returned back to Dagenham and could deliver tomorrow. Again nobody is available for the delivery so I have scheduled to pick it up from the depot tomorrow night at the same time. Let's see if it is actually there this time. One of the poorest customer service experiences I have ever come across from 2 of the UKs largest companies.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Ross, Thank you for your review. I am sorry to hear about the challenges you have faced in receiving your order. I have called you today and was unable to get through. If you could leave a reply with the best time to call you I shall make sure I call asap and we can discuss this in detail. Hope to speak soon. Kind Regards Charlie Mobiles.co.uk customer support team

Posted 10 years ago

“This will be the second review I've done and still no body had replied to me. The deal I received was £120 cash back. Which wasn't”

Helpful Report

(Apple IPhone 5c 32GB White) - Posted 10 years ago

Hello Rebecca, Thank you for your review. I tried to call you today however you were unavailable. If you need help in claiming cashback please visit http://www.mobiles.co.uk/cashback.html for full details on how to claim. If this information doesn’t resolve your query please let me know the best time to contact you. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“From placing the order a very quick delivery.”

Helpful Report

(Apple IPhone 5S 16GB Silver DoD) - Posted 10 years ago

Hello Wendy, Thank you for your review. I’m pleased to hear you’re happy with your order. Why not refer your friends and earn some extra money using our ‘refer a friend’ scheme, http://www.mobiles.co.uk/refer-a-friend.html#.VGDlhFd8GZQ. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“Never been so disappointed with a service, has taken the shine of my new phone.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Chris, Thank you for your review and for accepting my call earlier however the line was disconnected prematurely. Please contact us so we can discuss your review. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“Charger in phone was missing. Sim card wasn`t work propely (I have been unable to sent message or use internet)”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Tomasz, Thank you for your review. I’m sorry to hear of the issues you’ve described. We receive handsets directly from the manufacturer so there is a possibility of missing accessories. With regards to your simcard not working this is something we need to investigate with the network. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“My contract is supposed to be £23 with VAT included as stated in T&C's unless stated. When I received my first bill I find out that's not the case. Not very happy!!”

Helpful Report

(Samsung Galaxy Note 3 Red Refurbished) - Posted 10 years ago

Hello Mahmud, Thank you for your review. The contract price we display on our website is inclusive of VAT, your network provider will be able to confirm the reason for the extra cost. If you have any further question please don’t hesitate to contact us via email, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews