Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,767 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend your company to anybody in this world joke of a company I took on a contract phone when I received it its a used phone and now am trying to cancelled the contract everybody is passing the parcel phone this department they will sort it out am so angry I even received and email for my first bill it's a joke please avoid”

Helpful Report

(Samsung Galaxy S5 Copper Gold Refurbished) - Posted 10 years ago

Hello Vishal, Thank you for your review. The handset you selected is listed as refurbished not brand new. I can see since your review you’ve made contact with us. If you have any further questions you can contact us via email, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“I am really disappointed as I received my New handset yesterday and I havent been able to use it as the sim card isnt connecting to the network.. been into 02 who assured me it would be working by lunch... which was a complete lie as I still dont have any network connection . So I have a contract which is for 24 months and a handset that I CANNOT use.”

Helpful Report

(Nokia Lumia 930 Orange) - Posted 10 years ago

Hello Carmen, Thank you for your review. I’m sorry to hear you’re having issues with your connection. I can see since leaving your review, you’ve returned the goods. Please allow 5 working days for the contact to be disconnected. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“Bought phone with free mini ipad, phone came on time, nearly 2 weeks later no sign of ipad, after several calls and online help, which was no help at all, spoke to someone who said they had me down as points for something or other, not for ipad, said it would be with me today, no sign of it still, am losing the will to live, think I will just send phone back,they have breached their contract with me, very frustrating”

Helpful Report

(LG L20 Black) - Posted 10 years ago

“very customers services & alwlays good mobile deals”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Ravilal Thank you for your feedback. I’m glad to hear that you are happy with the service and deals we provide. Kind regards Scott Customer support

Posted 10 years ago

“Total rubbish 5 days later have no phone nhafve no idea what's going I. Very slow to answer emails Will never use again”

Helpful Report

(Nokia Lumia 625 Black Refurbished) - Posted 10 years ago

Hello Phil I apologise for the confusion regarding your order. I can see that you have spoken with one of our customer service advisors and the re-delivery of your order has arranged for you. Kind regards Scott Customer support

Posted 10 years ago

“Still waiting for the phone. DPD failed to deliver today, waited all afternoon.”

Helpful Report

(Xperia E1 White) - Posted 10 years ago

“Ordered a refurbished phone but was excessively marked. They arrange the return OK but now 17 days later I still don't have a replacement phone. Also customer services have not come back to me when they have promised to and I have to keep calling.”

Helpful Report

(Samsung Galaxy Fame Blue Refurbished) - Posted 10 years ago

“Ordered a Samsung note 4, was told it would be delivered in a week, was then emailed to say it would be delayed another week, after 3 weeks I contacted them and changed the colour of my phone to one that was in stock, it then turned out the person I dealt with forgot to change the order and was told it would be another month for it to arrive. Changed the colour again and said that if it didn't arrive in 4 days I was cancelling the order. It arrived, apart from that it was a very good deal that I got.”

Helpful Report

(Samsung Galaxy Note 4 Gold) - Posted 10 years ago

“Dont read into all the negative feedback about these guys ordered lg g3 £18 deal on o2 thinking myself there has to be a catch ordered at tuesday lunch phone with me at 2pm Wednesday brilliant job guys keep up good work brilliant phone a steal at that money thank you”

Helpful Report

(LG G3 White) - Posted 10 years ago

Hi Janet, Thank you for lovley review and i'm glad you liked our service. However you've given us a 1 star review. Could you please amend the rating when you have a chance? Many thanks Paul from Mobiles.co.uk

Posted 10 years ago

“ordered phone with a £49.99 up front fee or enter code for free purchase, I entered code to find the money had come out of my account, rang customer services to be told I had to wait 7 to 10 days and would receive cheque in post, my mortgage payment was due 4 days later and I was now overdraw so as you can imagine I was not impressed at all, sorry I never went to my original phone supplier. please hope you do respond to this feedback.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“I bought a Sony Expedia phone with an o2 contract but was sent an orange Sim in error. I have emailed 7 times but had no reply. I called the help line was put on hold, given other incorrect numbers which has taken over an hour of my time. Eventually told to go to my local car phone warehouse where they would be able to swap the Sim. Surprise surprise they told me I'd been 'fobbed off' and they couldn't help me. This company needs to look up the definition of customer service. In the meantime l still have a phone that doesn't work.”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

“OMG the people at mobiles.oc.uk really have not got a clue. Every time I phone it costs me £8, all get told is "bare with me, bare with me" They never seem to be able to find your account and certainly not sort out a new sim when they set up the wrong Tarif on a O2 upgrade that I don't seem to now be able to get out of. Steer well clear of them, they are cheaper for reason!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“After paying for my order, received an email advising phone out of stock and will update in a week! Then an email was sent advising my phone is going to be dispatched, received my phone via DPD, they provide an excellent service by the way, to find my phone is not as ordered, wrong finish. Tried calling, on hold for ages, ended up emailing about the problem with no response as yet! Grrrrrrrr! Not impressed!”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Without a doubt the worst company I have ever dealt with online. The phone arrived later than I was advised and the paperwork was wrong ,the phone number assigned was not my number even though it is an upgrade. I noticed that information was wrong on the web site before the phone was dispatched to me and messaged to say so but when it says may take 48 hours to respond it is more of a promise ! I tried to call and waited for 20 mins on hold and gave up. I have had the phone 2 days now and have still not opened the box because I am waiting for someone to call me before I decide if I should send it back . They may be cheep but pay another £2 a month and go with a company with reasonable customer service because these guys are a complete joke !”

Helpful Report

(Samsung Galaxy Ace White) - Posted 10 years ago

Hello Brian Thank you for your review and for taking my call. I can confirm that there was an issue with the connection and I’m in the process of resolving this for you. A new sim card will be sent and this will have the correct upgraded information on it. If you have any other queries please contact me be accessing your online account. https://www.secure-mobiles.com/customer_login/login. Kind regards Thomas mobiles.co.uk customer support team

Posted 10 years ago

“Placed 2 orders 1 fulfilled and phone received the other still pending and not approved after 3 days, no response to helpdesk emails beginning to wonder why I am bothering.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Peter Thanks for your review. I’ve tried to call but was unable to get through to you. I’m sorry to hear that you’ve not received your second order yet. If you wish to discuss this further with me please access your online account https://www.secure-mobiles.com/customer_login/login. From here you can email us and we can look to arrange a call back for you. Kind regards Thomas mobiles.co.uk customer support team

Posted 10 years ago

“phone was 1day late .I had to take 2 days off work a very bad service and will be sending everything back I will not use service ever again”

Helpful Report

(Nokia Lumia 930 Green) - Posted 10 years ago

Hello Peter Thanks for the review; I’ve tried to call you today to discuss this further. I’m sorry I was unable to reach you. If you wish to speak to me regarding this please access your online account by using the following link https://www.secure-mobiles.com/customer_login/login. Kind regards Thomas mobile.co.uk customer support team

Posted 10 years ago

“I received the mobile ( iPhone 6) with scratches and marks at the back. I tried to call Customer Service 5 times and waited for 10 minutes every time paying premium rates for the number but did not get anyone to speak to. I also tried online chat which never ever works. I don't know how this issue can be raised. I had to use the phone and i had to insert the new SIM as my earlier number was ported . I will not recommend mobiles.co.uk to any one and probably going to post this in forums as well. Apart from good deals , its the customer service which matters. I would like you to take this issue ASAP and resolve it. Thanks, Deepa Tambe 07757564314 Someone tried to call me twice yesterday regarding this but i was not available . Can you please call me today on 07757564314 or 02086551620 to discuss this matter . I want to resolve this ASAP.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 10 years ago

Hello Deepa, Thank you for your review. I’m sorry to hear your handset has got scratches on it; I’m more than happy to exchange the handset for you. I’ve tried to call you on the number you’ve provided, however then line doesn’t seem to connect. Can you please provide me with an alternative number so we can discuss the issue further? Kind Regards Thomas Mobiles.co.uk customer support team

Posted 10 years ago

Hello Deepa, I can see since your reply you’ve spoken to one of my colleagues in the customer service team. I can see the issue has now been resolved, and I hope you enjoy your new handset. Kind Regards Thomas Mobiles.co.uk customer support team

Posted 10 years ago

“Will never use this site again, awful”

Helpful Report

(LG L20 Black) - Posted 10 years ago

“shocking .... ordered on the 21/10 arrived on the 29/10... next day delivery???? tried to call 3 times but was greeted with 36 minutes call holding 28 mins and 25 mins... will never use again and have 16 business mobiles ..... rubbish rubbish rubbish”

Helpful Report

(Samsung Galaxy Ace White) - Posted 10 years ago

Hello Lee Thank you for your review and taking my call today. I do apologise again for the delay in dispatching your order. I’ve forwarded the relevant information on regarding the unclear email that was sent to you. I’m glad to see you’ve now received your order and hope you enjoy your new handset and gift. Kind regards Thomas mobiles.co.uk customer support team

Posted 10 years ago

“The advertisement via Vouchercloud suggested a reduced monthly charge of £9.99 which is clearly not the case. I consider myself to have been misled and intend cancelling the contract and returning the phone to you. Your fine print is very fine indeed, and I am not impressed.”

Helpful Report

(Apple IPhone 5S 16GB Gold DD) - Posted 10 years ago

Hello Anthony I apologise for the confusion caused with this deal. I have tried to call you, but was unable to get through. The deal itself is for £28 per month with an upfront charge of £9.99. So that we can discuss this further please provide me with a best time to contact you. Kind regards Scott Customer support

Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,767 reviews