Name: Mobiles.co.uk
Rating: 4.70

“Not happy at all with the service I have received...... I have had the iphone 6 for a week and not been able to use it due to a deactivated sim then after many calls I was told a new sim would be delivered asap for free then no sim just a phone call.... this is now a week on and now another sims being sent lets wait and see........... I am not happy :(”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“Not happy at all with the service I have received...... I have had the iphone 6 for a week and not been able to use it due to a deactivated sim then after many calls I was told a new sim would be delivered asap for free then no sim just a phone call.... this is now a week on and now another sims being sent lets wait and see........... I am not happy :(”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“Received new phone, package was opened and emailed to let you know. I waited on your response "within 24 hours"- a week later still nothing so i sent the whole package back - costing me £7 for registered post. Then I went down the high Street and bought my new mobile. Will never deal with this company again.”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

Hello Ang, Thank you for your review. I can confirm random quality checks take place with some of our orders, this is just to inspect the product making sure it turns on and that the accessories are included. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“On the 20/10/2014, I ordered an iPhone 5s (gold) on the online store, as it could be dispatched the next day. I received an email to confirm my purchase, along with confirmation details of a refurbished phone (which I'd viewed, but I hadn't intended to order!), and a note to say that the gold iPhone was out of stock. I called the sales team, and spoke to a foreign chap, who said that he'd cancelled the refurbished iPhone order, and the gold one - but did I want a silver one instead, as these were in stock, and I could get it the next day? I agreed. He confirmed at the end of the conversation that there was a new order, and the two online orders had been cancelled. Today (21/10/2014), I took delivery of parcel 1, which contained a refurbished iPhone!; I refused parcel 2, which apparently contained a gold one. After a 24 minute telephone conversation to customer services (helpful lady, but she wanted me to pay for return postage!!), it was clear that the chap hadn't cancelled either of the orders. Overall, the after sales team really let this company down. Haven't even examined the products, as neither are the ones I ordered! I wouldn't recommend - unless you don't mind what phone you get in the parcel!”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

Hello Elizabeth, Thank you for your review and for accepting my call today. I apologise for the confusion and the service received. I’ll be listening to the calls between you and our agents and pass on your feedback about your experience. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“I recently purchased a handset on a contract and the only thing I was impressed about was the price and the quick delivery however, the service overall thereafter was unacceptable and unprofessional. Website was useless in terms of 'contact us' section, it was almost impossible to get through to someone and the webchat was useless too -either offline (in working hours!) or in a queue to chat to someone (I was 54th number).”

Helpful Report

(Sony Xperia Z3 Black) - Posted 10 years ago

“i got a email asking what i thought of my fone i never reciced it ok”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

“I paid extra for a Saturday delivery. I was told it would arrive that day, or at the worst be send out as a special Sunday delivery. The item has still not been delivered, and further contact with the DPD delivery service has revealed that i”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“I am begging you, stay away. I ordered a galaxy s5 only to read the reviews and change my mind. I cancelled the same day before my order was processed and despite assurances, they processed it anyway. It is impossible to get through to them. Stay away. I beg you”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“i have recieved my phone but the sim is invalid, i waited over an hour to speak to customer services who said my phone will be activated within 48hours which id ridiculas The adviser said he would call once sim was activated so i didnt have to keep checking however still haven heard anything... very disatisfied”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 10 years ago

“Trying to get hold of customer services has been a joke today 15 ppl have been served on whoson chat in 40 mins of waiting! I was also on hold for nearly 30 mins to the customer service dept, however the sales team answer straight away. Think u might need to sort out current customers who need your help before you try to take on more. Feeling more annoyed than I was with receiving a faulty mobile.”

Helpful Report

(Huawei Ascend Y330 White) - Posted 10 years ago

“ITS easier to contact the queen personally than to get any response from you!”

Helpful Report

(Samsung Galaxy Ace 3 White) - Posted 10 years ago

“Delivery of my telephone was very good however this was an upgrade and seven days later my old sim card is still working and I can't use my new phone as the account has not changed over to the nano sim. The staff on the help phone have not been helpful at all.”

Helpful Report

Posted 10 years ago

Hello David, Thank you for review. I’ve tried to contact you today to discuss this further but was unable to reach you. It’s important that I discuss this with you as soon as possible. Please contact me for free using live chat via your online account. Please follow the link below to access this; https://www.secure-mobiles.com/customer_login/login King regards Thomas modiles.co.uk support team

Posted 10 years ago

“I will never use this company again. Ordered a mobile online to be delivered by a certain date. It got delivered to my old address and received email saying that there was no one in at the address. Phoned up and found out their data base had mixed up my old address with my new postcode. I was told it would be delivered the next day and would receive a text or email with the time. Waited and waited, no email or text and no delivery. Phoned up again and told it wou, d be delivered 2 days later. Received an email with time and date of delivery, still with incorrect address. Phoned up again and was told the courier has been informed of correct address and would get my order. Got an email and text that day saying the item could not be delivered as there was no one to sign for it. BECAUSE YET AGAIJ HD BEEN SENT TO MY OLD ADDRESS. Phoned up again to complain saying I wanted it delivered today to my address. Was told they would contact the courier to sort it out and phone me back. They never phoned me back but sent me an email as that said that I had requsted the order to be delivered tomorrow to my address. I have probably spent fifty pounds calling up and wasted days sitting in waiting for nothing. The company promised me free phone cover package and then 1 months free rent. I am holding my breath as they have lied every other time I have had dealings about my order. The most incompetent and unprofessional organisation I have ever come across. I may get my order tomorrow.”

Helpful Report

(Samsung Galaxy S3 Blue) - Posted 10 years ago

“The service was generally OK, once i ordered online the handset was out of stock (IPHONE4S) Delivery would take upto 14 Days was advised to me by email. I then called up and was advised a handset would be dispatched that day, Stock Control obviously was a issue with this company. The online chat service also left a lot to be desired with being told i was in a queue and when the advisor came on the chat was instantly disconnected, resulting in me calling. The only positive was actually speaking to the lady on the phone. As i needed a phone i went through with the order but wouldn't rate this company and certainly wouldn't use them again. Disappointing.”

Helpful Report

(Apple IPhone 4s 8GB White Refurbished) - Posted 10 years ago

Hello Patrick, Thank you for review and thank you for taking my call today. I’ve passed your feedback to the sales agent’s manager on the excellent customer service that she provided. I do apologise for that chat dropping just as you were about to speak to an agent. I’ll also be investigating this, to ensure that it doesn’t happen again. If you have any queries, please contact me for free using live chat via your online account. Please follow the link below to access this; https://www.secure-mobiles.com/customer_login/login Kind regards Thomas mobiles.co.uk support team

Posted 10 years ago

“Have not received my new phone yet”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

Hi Bernard I apolgise for the delay in receiving your new phone. I can see that it was delivered to you yesterday, I hope you are happy with your new handset. If you have any further queries please feel free to contact us via Live Chat in the contact us section of our website. Kind regards Scott Customer support

Posted 10 years ago

“Very disappointed, phone only worked for a day then was blocked by another network?? They would not help as I needed the phone for my holiday . Not good service!! Not recommended”

Helpful Report

(Sony Xperia Z3 Copper) - Posted 10 years ago

Hi David Firstly I'd like to apologise for the service you have received so far. I have tried to call you to discuss this further. Please provide me the best time of day to call you so that we can discuss this further. Kind regards Scott Customer support team

Posted 10 years ago

“Took a day off work to receive my phone and it didn't arrive. Courier (DPD) Customer Services couldn't get in touch with their own depot. I phoned DPD and they kept me hanging on a premium rate line.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

Hello Duncan, Thank you for leaving a review and for trying to take my call today. I’ve attempted several times to call you however the line will not connect. If you wish to discuss this with me, you can get in touch for free using live chat through your online account. Please follow the link provided to access this; https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas Mobiles.co.uk support team

Posted 10 years ago

“I have purchased a xperia from mobiles.co.uk which was damaged i have waited all week for news of when i would get it back i was told today so ive had a day off work and its not arrived i am payin a bill for a phone i have never used this is unacceptable”

Helpful Report

(Samsung Galaxy S4 Black Refurbished) - Posted 10 years ago

Hello Marion, Thank you for taking the time to leave a review. I’ve tried to contact you but was unable to reach you. I can see that since your review your handset has been delivered. I hope you enjoy your new handset. If you wish to discuss this further with me, you can get in touch for free using live chat through your online account. Please follow the link provided to access this; https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas Mobiles.co.uk support team

Posted 10 years ago

“I sent the phone back to you the next day as I brought it over the internet, and it wasn't made clear at all to me that you had to recover the costs of cash back every so many months. This was not I signed up for and totally mis sold the phone. I also found it difficult to contact customer service by phone and didn't particularly find the operator helpful or understanding. I wouldn't consider ever buying a phone for you again. Very poor service!”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

Hello Clare, Thank you for leaving a review. I do apologise if you weren’t fully made aware of the cash back scheme. I’ve tried to contact you today to discuss this further but was unable to reach you. If you wish to talk to me regarding the cashback scheme, you can contact me for free using the live chat service through your online account. You’ll be able to access this through the following link; https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas Mobiles.co.uk support team

Posted 10 years ago

“I sent the phone back to you the next day as I brought it over the internet, and it wasn't made clear at all to me that you had to recover the costs of cash back every so many months. This was not I signed up for and totally mis sold the phone. I also found it difficult to contact customer service by phone and didn't particularly find the operator helpful or understanding. I wouldn't consider ever buying a phone for you again. Very poor service!”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews