Name: Mobiles.co.uk
Rating: 4.70

“I received my first bill and asked to review my new phone, when I have not received it yet”

Helpful Report

(Apple IPhone 5c 32GB Pink) - Posted 10 years ago

“I received my first bill and asked to review my new phone, when I have not received it yet”

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(Apple IPhone 5c 32GB Pink) - Posted 10 years ago

“Very very poor service”

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(Samsung Galaxy Alpha Blue) - Posted 10 years ago

Hello Leigh, Thank you for taking the time to leave a review. I do apologise for the delay in responding. I’ve tried to contact you today but was unable to reach you. Please contact me for free using the live chat service through your online account. You’ll be able to access this through the following link; https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas Mobiles.co.uk support team

Posted 10 years ago

“recieved my iphone 6 yesterday morning, still no service, been calling orange carphone warehouse and then mobiles.co.uk only to be put on hold for half an hour then cut off, wtf i going on ???????????????????????????????????”

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(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Wayne, Thank your review. I am sorry for the experience that you have had with regards to this upgrade thus far. I can see that you have since spoken to my colleague Jodie on our live chat who has advised you accordingly. If you require any further assistance on this please do not hesitate to contact us. Kind regards David Mobiles.co.uk support team.

Posted 10 years ago

“have not recieved phone dpd tried delivering to completely the wrong address and cannot contact anyone directly”

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(Apple IPhone 5c 32GB Pink) - Posted 10 years ago

Hello Carl, Thank you for your review. I’ve tried to contact you today however you were unavailable. I apologise if your delivery address was processed incorrectly. I can see you have contacted us regarding the issue and we have spoken to our courier service. If you have any questions regarding your order please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“Phone not received yet. Only taken 9 days so far. This is obviously not a reflection on the phone - it may well be lovely when I finally get it ! PS. Was promised - in stock, next day delivery.”

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(Samsung Galaxy S3 Mini White) - Posted 10 years ago

Hello Paul, Thank you for your review. I tried to call you earlier however you were unavailable to talk. I apologise for the delay in receiving your order, we have an update on this so please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“I paid for a Samsung S4 Mini black edition, but was not sent a black edition.”

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(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Rebecca, Thank you for your review. We only stock the black version of the handset so I’m investigating with our marketing team as to what was advertised online. If you’re not happy with this model please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“No problems with delivering the phone, then Talkmobile "ported" my number 3 days later. Now it's the day 12 since I've signed up with Talkmobile and ported my old number (I've logged an incident ticket with them ref: ORC-873-90885). The issue is still not resolved and I cannot receive incoming calls or texts. It's a joke! I doubt the professionalism of Talkmobile / Vodafone Networking team where they allegedly "resolved" the problem without simply checking if the callback to my number would work. How pathetic! I feel that I reserve the right to cancel the contract with no obligations or returns if the problem is not fixed within this week. I keep all our correspondence with Talkmobile Customer Service if it needs to be presented in a lawsuit.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Konstantin, Thank you for your review and for accepting my call today. I’m pleased to hear you’re happy with the service we’ve provided. Its unfortunate the issue with porting your number has caused an inconvenience, I’m glad to hear the issue has now been resolved with Talkmobile network. If you have any questions you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“I was accepted for a contract and was sent my phone but it was some one else's account, how could you get that wrong, and when they realised their mistake I was declined and had to send my phone back it is a joke”

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(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

Hello Samantha, Thank you for your review. Firstly I want to apologise for the inconvenience caused, we wouldn’t process the order in someone else’s name however the number may have been allocated to another customer by the network. I’ve tried to call you today to discuss however you were unavailable. Please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris Mobiles.co.uk

Posted 10 years ago

“How the cash back works for the deal I took is very poor, they don't tell you until afterwards either. Would not recommend these sneaky b********”

Helpful Report

(BlackBerry Q10 Black) - Posted 10 years ago

Hello Luke, Thank you for taking my call today. As agreed I'll call you again tomorrow so we can discuss your review and resolve any queries you may have. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Deplorably, shocking service..... Kept on hold for hours before speaking to customer services - sent the wrong model of phone 24 hours before going on holiday. Paying £7.50 to return the phone to them ( which was their error - the salesperson, sloppily wrote down the wrong phone model!). Told they could not get the phone I required - but when I returned from my holiday they would supply me with a better phone at no extra cost. Fair enough you may think, so did I - the phone was arranged to be delivered the day after I return from abroad. As I write this, on my holiday, I have received a text message to say that the phone has been delivered - not sure where as the house is empty. Also the model delivered is apparently the original model - so the promised upgrade did not materialise! I would wholeheartedly not recommend mobiles.co.uk. and am very sorry I did not patronise one of their competitors.”

Helpful Report

(Sony Xperia Z1 Black Refurbished) - Posted 10 years ago

Hello Mark, I'm extremely sorry to hear you received the incorrect handset and your new handset has been sent while you’re away. If you can confirm your best contact number and when you're available I'll call you so I can look into this for you. Kind regards Charlotte Mobiles.co.uk

Posted 10 years ago

“I waited in all day Friday (delivery day before 6pm) but no sign of phone, zero communication.Then a text at 7.30pm to notify me the delivery day moved to following Monday. FULL DAY off work wasted awaiting for a phone delivery! As a new customer, I expected a much better experience. Extremely disappointed and most certainly won't be recommending you to anyone else. Still without a phone, no offer any compensation for my wasted day off from work! Gavin Yule”

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(Samsung Galaxy S5 Copper Gold) - Posted 10 years ago

Hello Gavin, I've tried to call you today to discuss your review however I was unable to reach you. If you could confirm your best contact number and when you're available I can try again as I would like to resolve this for you. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“i HAVENT RECEIVED MY PHONE YET DESPITE MY ORDER CONFIRMATION STATING IT WOULD BE DELIVERED ON fRIDAY THE 19th. Not what I call good customer service.”

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(Nokia Lumia 630 Green) - Posted 10 years ago

Hello Julia, Thank you for taking the time to speak to me today in regards to your review. I'm sorry you didn't receive your phone when you were expecting it. If you can forward me the email confirmation you received as discussed I'll continue to look into this. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Well I am still without a phone even though it should of been delivered in the 5th September I received my free gift and sim but no phone, I have rang numerous times one phone call cost me £8 and was told someone would contact me within 5 days as dpd were disputing it even though i rang soon as my parcel arrive and i noticed there was no phone and was informed by the driver my phone would follow mobiles.co.uk said they needed to investigate I am still waiting. I have already recieved my first bill and its showing I cant upgrade till September 2016 so I thinks they need to sort the communication between there selfs and dpd a bit better.”

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(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Ann, Thank you for taking the time to speak to me today. Again I would like to apologise for the inconvenience you’ve experienced by not receiving your handset when expected. I hope from today you have no further problems. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Ordered the phone on Thursday, it was supposed to be delivered the next day, but it wasn't, scheduled for Monday, tried calling the customer service no luck closed and wont open till Monday, but the sales team open and wouldn't help. Poor aftersales”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Malik, I'm sorry to hear your handset wasn't delivered when you were expecting it and you're unhappy with the service provided by our sales team. I've tried to call you today to discuss this however I was unable to reach you. If you could confirm your best contact number and when you're available I can try to call you again. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Not happy. Ordered lgg2 refurbished phone. They sent just phone on its own. No accessories.”

Helpful Report

(LG G2 Black Refurbished) - Posted 10 years ago

Hello Ganesh, Thank you for taking the time to speak to me today. I apologise it wasn't made clear at the point of sale what is included with a refurbished handset. I hope you enjoy your new phone. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Waited in for a delivery that never looked came,waited 30 minutes on hold to be told I would have to call up tomorrow to cancel. I then waited and was antagonised by staff and not offered an apology. Don't shop here”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Liam, I've tried to call you today to discuss your review however I was unable to reach you. If you can confirm your best contact number and when your available I can try to call you again. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Still waiting for my phone to be connected after a purchasing a week ago. Delay in delivery and poor notification of delivery time. Cancellation of contract still being considered if not connected Monday, as promised.”

Helpful Report

(Nokia Lumia 635 Black) - Posted 10 years ago

Hello Ian, I've tried to call you today to discuss your review however I was unable to reach you. I'm sorry to hear your phone is not yet conencted and would like to investigate this further. If you could provide your best contact number and when you're available I can call you. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“got the phone on time try and put sim card in it had damage two so the sim card will not go in .they said they will sort it that was last week no phone at or no one has got back two me”

Helpful Report

(Huawei Ascend Y300 Black) - Posted 10 years ago

Hello Alan, I'm sorry to hear your received a faulty handset and you've not had any updates from previous advisor you've spoken to. If you can confirm your best contact number and when you're available I can call you. Alternatively you can contact us using https://www.secure-mobiles.com/customer_login/contact. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

“Great handset, quick delivery. Credit to Nokia and DPD. That's where it started to go wrong. 48 hours after delivery & still no connection I rang customer services. Want to contact them ? Be prepared to hold at least 10-15 minutes a time (often considerably longer) for someone to answer. Of course you won't be able to use your new phone - especially if you're still awaiting connection after 5 days. When they do answer don't expect customer services to offer any assistance. Best advice so far ? Wait until at least 72 hours then contact us again. And after 72 hours 'Why don't you take it to your local Carphone Warehouse'. Still not connected, phone being returned tomorrow. A Totally dissatisfied customer.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello John, I've tried to call you today to discuss this further however I was unable to reach you. I'm sorry to hear you're unhappy with the service you've received and that you've decided to return your new phone. I'd be interested to discuss this further if you could provide a best contact number and a time you're available I can call you. Kind Regards Charlotte Mobiles.co.uk

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews