Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,288 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for moonpig on the 21st November for the 25th nothing arrived. It's the 1st still nothing has arrived Tried calling customer services unable to speak to anyone due to the volume of calls received. E-mail sent no response. I think the old fashioned way is still the best way by buying a card from your local greeting & giftcard shop. It's far too difficult to make contact with any on-line company when they have messed up. Now I'm £7 out of pocket. Moonpig you are the weakest link good bye.”

Helpful Report

Posted 4 years ago

“Ordered a card for my wife’s birthday it would be here day before her birthday 5 days later still no card emailed them just said we will send another card out told them didn’t want it as not her birthday and 5 days late I had no reply to the email”

Helpful Report

Posted 4 years ago

“I will never use Moonpig.com again. I spent a lot of time trying to amend the wording on a birthday card. I sent emails & heard nothing! My card arrived yesterday with no amendment made to the wording! Kristine King Unhappy customer!”

Helpful Report

Posted 4 years ago

“Terrible, we all blame moonpig, perhaps it is them, perhaps it's the thriving so and so's at royal mail, either way there's a 50/50 chance you won't get your order. Mine was a 100% chance of not getting it.”

Helpful Report

Posted 4 years ago

“Shocking customer service! I ordered a card, hoping it will arrive on the day of funeral (6th of Nov), but it didn't. Week after, the card with condolences still was not delivered ( 13th of Nov). Contacted the CS, been told the card might been lost, and it will be re-send. Another week and another excuse - the second card never arrived, as it might have been lost! Again! I do understand some delays, yet, you cant blame everything on the pandemic! No thanks Zuzanna”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Very poor customer care. I waited over a week for card to be delivered. Having emailed them I was advised that it must have been 'lost in transit'. I asked it could they could try sending again as I have left some leeway . No response from customer case. They took my money in 2 secs. That is the only thing that they manage to do quickly”

Helpful Report

Posted 4 years ago

“My Husband sent me flowers which when they arrived were practically dead and literally nothing like the description or picture on their site. Not cheap and complete rubbish. I felt really sorry for him”

Helpful Report

Posted 4 years ago

“I ordered a card for my 30 years old daughter I ordered 1 week earlier to have enough time to arrive on time. guess what. Never arrived I contacted customer service, very poor customer serve with so much excuses . donot use them to avoid disappointment”

Helpful Report

Posted 4 years ago

“I had ordered a card and a balloon for my daughters birthday for the 12 th November, only received the balloon and no card and still no card . I am so disappointed with this as my daughter never got a card for her birthday . I have messaged Moonpig and still no reply from them as I would like a refund .”

Helpful Report

Posted 4 years ago

“Ordered an anniversary gift and Giant Card for my wife. Had to be delivered as two different packages because it comes from different suppliers. (No problem with that) the gift arrived today on our anniversary but the card not. When I asked their customer care department they said I can expect to receive the card in 3 days as 1st class postage is 1-3 days. I ordered this earlier in the month and they send it to me on the day I need it delivered. Won’t be using them again.”

Helpful Report

Posted 4 years ago

“I paid over £4.50 For a card that can only be described at best worth 50p Card was flimsy and very small for money Would never order again from them VERY DISAPPOINTED”

Helpful Report

Posted 4 years ago

“Very disappointing having used Moonpig many times. Wrong card received, my personalized card went elsewhere, they were very unconcerned about this in spite of being seemingly obsessed with data protection (?!?) Customer service rude and unapologetic. Second chat cut me off, asked to be contacted by a manager, refused. Very inflexible. Seems they've got too big to worry about their customers and pump more money into advertising now. Sad about that.”

Helpful Report

Posted 4 years ago

“Its my birthday today and my partner orderd card and balloons they turned up at 6pm but only 1 card and thats from my dog fletch but no card from my partner She is soo upset about this but looking from other people's reviews its a ongoing situation!!! As far as I'm concerned dont use moon pig They don't do east it says on the tin !!!!”

Helpful Report

Posted 4 years ago

“VERY POOR SERVICE and I feel they trick you into believing the card and the gift rate same delivery service , but alas they are entirely ser[pearte with no synchronicity not even and identification of sender on the gift. My brother started seeking ideas from friends as the champagne arrived 3 days before any card , then of course neither package cross connected the 2 items . Dreadful constrict , a real disgrace”

Helpful Report

Posted 4 years ago

“Birthday card arrived exactly a week late and the recipient should have received it a day early! Have been waiting on live chat for 15 minutes to be cut off when it was my turn. First time I have used Moonpig and so disappointed ☹️”

Helpful Report

Posted 4 years ago

“Charged first class delivery and still waiting for my card 5 days later. Have used Moonpig for years but unfortunately the service has deteriorated to such an extent I won’t be doing so any more.”

Helpful Report

Posted 4 years ago

“The delivery took 7 days instead of the stated 3 days”

Helpful Report

Posted 4 years ago

“Paid a lot of money to have express delivery. Still haven’t received item. Moo pig are no longer answering physical telephone calls, you go through the online chat function. Online chat!! Mayas well have wasted the full hour I was on the online chat talking to the wall. Took forever to answer, said there were too many chats going on. I said I wanted the Royal Mail track number to trace my item (if they gave this with my order I’d have been able to check myself in seconds but that would have been too straight forward) another while goes by, I get link to track my order on Royal Mail-try link-link DOES NOT WORK!!!! Go back to chat. The rep had left the chat! Like WTF! This is disgusting.”

Helpful Report

Posted 4 years ago

“Just received two cards that I ordered and there were no envelopes to put them in. I have ordered numerous cards off this sight and they have always included the envelopes but not this time. I have now got to try and find two envelopes for the cards . Not happy and I will not be ordering from them again”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,288 reviews