Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,288 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sweets in the city Tacky plastic pot with mainly marshmallow things. Can’t believe I’ve spent £12 on it. Way overpriced.”

Helpful Report

Posted 5 years ago

“I would like to tell everyone NOT to buy from this company, floweres they sent were disgusting, I phoned up to let them know ,but customer service was not bothered at all, said they would call me in 24to 48 hours, it’s like highway robbery I have got appointment with consumer protection hope they can help they are not worth a one star so beware about this company”

Helpful Report

Posted 5 years ago

“Failed to deliver flowers for special birthday.Kept on insisting they had deliverd.Reciepient was home all day and no one delivered.Suggested we check near the dust bin .Ultimately agree to refund .Also offered £5.00 which I turned down.Will never order again”

Helpful Report

Posted 5 years ago

“Just AWFUL dead flowers - mostly foliage, also dead - and a HUGE ripoff. I called and complained and they replaced the flowers with equally poor ‘flowers’ - not anything like the photo on the website. Photo included for proof”

Helpful Report

Posted 5 years ago

“I created a card, it took an enormously long time to create. It had 16 photos, all to be posed, put into their product, re-size, re-shape - the pictures, painstakingly. I go to send it to 3 people - just 3! But as I send it, I see that the printed version is a little off-centre of what the creative process seemed to indicate. I had to call 1st thing in the morning to stop the press. 1 couldn't be stopped - but the other 2 could be cancelled, so I did. For all the work I did, I didn't want moonpig's technical issue to affect the end result. I re-did them the best I could based on sort of guessing - as I said the end product and the creation are a little different. In some cases that is enough to affect the product (get a nose cut off and well - things are different). I re-sent them. The following day I look to see where they're at. The 1 that couldn't be cancelled arrived, 1 of the 2 re-dos hadn't even been sent! I called Moonpig, said why hasn't this been sent I want it there for Christmas! The person said the other's weren't cancelled and couldn't be (not true by the way) but that he'd now cancel that one and send it out fed ex next day. The following day, it doesn't arrive. The next as well. I called and they put it as a signature item - which of course stops it from getting to it's destination, especially if fed ex doesn't leave a card. I wanted the next day service to get it there quicker, not so it could be delayed by a signature. The other card which was re-done had yet to arrive as well. So I called about that one too. They were supposed to send it fed ex that Friday to arrive - hopefully - for monday before Christmas. But it never did. I looked on Sunday and nothing had been sent. I wrote and they decided then, to cancel it. Stating I had too many gifts and too many had been sent out free for me, and nothing had been purchased by me. I did an entire inventory of the items I sent, paid for by me and paid for by them. I explained that the cancellations weren't free - they were items just never sent. Still, nothing could get a card to my intended recipient as it had run too long. Moonpig has got a terrible quality of their product but a worse service. They send me an invite to do a review. In the instructions it says to do a review of the product and not the service - try to resolve it with them? Write about the product and not the customer service? Really? Your customer service pretty much kills any product you have! My item never got to its recipient - that was down to service. Over and over and over and over again.”

Helpful Report

Posted 5 years ago

“I love the Moonpig concept but wish they could get their operations working for better customer satisfaction and reliability. This Christmas I ended up paying for a card that hadn't uploaded my images as shown (£10). Also, a Christmas card ordered on 12 December has still not arrived on 27 December. Not good enough really.”

Helpful Report

Posted 5 years ago

“Appalling service. Ordered a hamper on 17th Deceber and still has not arrived. Pasdive aggresdive emails received from Moonpig regarding the delivery which should have arrived on 22nd at the latest. No apology received either. Will not use this service again or recommend.”

Helpful Report

Posted 5 years ago

“Don’t bother !! I ordered my Mum some gifts and a card for Christmas . They haven’t been been delivered !! I only found out as i had to call them !! SHOCKING SERVICE”

Helpful Report

Posted 5 years ago

“I Will never order from this company ever again, the card was for my partner and they sent it me with someone else’s name on it how embarrassing, I double checked my email to make sure it wasn’t my fault and it was not it was there error waste of money poor experience 😡”

Helpful Report

Posted 5 years ago

“Bad quality printing made cards unusable, no real effort on their part to sort out issue, no manager call back when requested.”

Helpful Report

Posted 5 years ago

“I excitedly opened my flowers to find a bunch of battered, dead or dying flowers - very upsetting. They looked as though they had been picked out of bin and were totally unfit to put in a vase. It would have been better not to receive flowers at all. Not only a waste of money but upsetting too. I will never use them again. 62% recommend? they must have alot of employees and friends.”

Helpful Report

Posted 5 years ago

“I asked for a spelling correction two minutes after I ordered a 100th Birthday card which wasn't corrected. Wont use again. Very special birthday that most people dont get to have. Very disappointing for such a land mark moment. Bearing in mind how important this is, I would have expected more. Everything possible really!!”

Helpful Report

Posted 5 years ago

“Dead, dry, would like to say flowers, however it was more of a road side collection. seemed to have forgotten to put any flowers in, apart from the headless and dead ones!!! DISGRACE YET AGAIN...how do you tell your loved ones not to send you flowers and waste their money on this company with no customer engagement apart from staff reading from scripts! disgrace please find an alternative and stop feeding this company. Flowers 0 service 0 customer service 0. this was the 2nd bouquet in a row I have received that went straight in the bin...only because they would not stay in the vase they fell straight on the table! ABSOLUTE TRASH”

Helpful Report

Posted 5 years ago

“At least 6 cards I sent to my son and his family in Singapore failed to arrive. I only found out a few days ago when I asked my son why he hadn’t sent a thank you message. Moonpig’s response is for me to contact the mail service in Singapore and that it’s too late for a refund. Appalling customer service. I will never use this company again. They take your money, you pay high airmail costs and then nothing is received. Mouseybrown60”

Helpful Report

Posted 5 years ago

“Card came damaged, late and torn, how disrespectful. Terrible service, I have sent email to request refund, but they don't answer the email, guys girls don't use this service it took over a week to arrive and damaged.”

Helpful Report

Posted 5 years ago

“I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“The flowers i ordered looked nothing like the flowers advertised Yes it contained five roses but the rest of the flowers were very sparse and disappointing”

Helpful Report

Posted 5 years ago

“One of my cards never arrived, also I found I was charged foreign exchange fees, even though this is a US transaction. Queries to MOONPIG customer service resulted in a nice email that says they will be responded to in 24 hours. That was OVER 10 days ago.”

Helpful Report

Posted 5 years ago

“Well done MoonPig NOT! Congratulations on managing to send the wrong card to my Brother In Law for his Birthday! Now I know why I haven’t used you before or will again. I expect a refund and the correct card below to be sent ASAP! Some other person will also be getting the wrong card! How has this happened? Please respond ASAP, prior to my media comments. N.S An unhappy customer! Waiting for your response!”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,288 reviews