Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,353 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a card on 5/5 for a birthday on 13/5 it's not arrived I've been charged I also didn't a confirmation email so I emailed them thinking something wasn't right.no response I tried again no response then I got an email asking if said person liked their card!!! Absolutely disgusting I've emailed again and yep not a response absolute joke will never use or recommend moonpig.a reply and refund is required”

Helpful Report

Posted 5 years ago

“My mum spent £50 on the luxury rose & peony flowers. I received them on Thursday evening 8pm and were dead by Saturday morning! Absolute disgrace! I feel so bad for my mother who deserves a full refund. I’m so angry, I really don’t want to tell her as she will be really upset.”

Helpful Report

Posted 5 years ago

“Paid £12 for giant card that still hasnt been delivered-phone nit answered and email response will take 72 hours - very poor service. If they cant cope during the pandemic they shouldn't be taking peoples money.”

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Posted 5 years ago

“'1 star' only because I can't give '0 star' Wish I had read these reviews before wasting my money. Still waiting for a card ordered on 24th April. Impossible to get through on the phone. Insulting to be now receiving special offers etc. Will not be using again and will be advising everyone I know of Moonpig's total lack of service having taken my money.”

Helpful Report

Posted 5 years ago

“Total shambles. Ordered my paw patrol grandsons card 6 days ago to be reasured it would arrive today. ( his birthday) We are still waiting for it. Me or my family will not be using Moonpig again 🤨🙄”

Helpful Report

Posted 6 years ago

“My birthday bouquet was disappointing from the start.The flowers didn't look fresh and after 3days have wilted. Flowers I received a few days earlier from other companies still look lovely.”

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Posted 6 years ago

“Ordered 26/4 delivered 2/5 supposed to be first class. This has now reminded me why I stopped using Moonpig. 5 days late with a birthday card and present totally missing the day.”

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Posted 6 years ago

“Received dead flowers for my birthday sender got a refund Moon pig wasn’t bothered”

Helpful Report

Posted 6 years ago

“My seven year old grandson hasn't received his birthday card, I've tried contacting Moonpig but only got an automated reply. I want my money refunded and I will not use them again.”

Helpful Report

Posted 6 years ago

“Rubbish service Order no YBCTE5B Order never arrived for my wife's birthday. Spent £49.00 one birthday card and chocolates.”

Helpful Report

Posted 6 years ago

“Ordered rose bouquet for my wife’s birthday. The quality was very poor and the flowers lasted 2 days .”

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Posted 6 years ago

“I received flowers from here and was very disappointed. Moonpig guarantees 5-day freshness, however, the flowers had wilted within 2 days, the roses looked nothing like the picture and the Lillies had started to fall apart before they were able to bloom. Contacted the complaints department several times and did not get any response. Awful flowers that arrived with many brown patches on the petals and awful customer service.”

Helpful Report

Posted 6 years ago

“Moonpig are an absolute joke, ordered a card and flowers - and 7 days of calling my mother in law still nothing. Checked online...showing as delivered the day after being ordered!!!! Been trying for several days to call...after half an hour in the phone given up. So tried emailing today.....just had an email saying that they won’t be responding to emails!! Both me and my husband are key workers and can’t always get to the shops, trusted Moonpig - feel complete let down and ripped off!! No card, no flowers and over £20 out of pocket. WILL NEVER EVER USE THIS JOKE OF A COMPANY AGAIN, NO CUSTOMER SERVICE - MOONPIG ARE A COMPLETE SCAM!!!”

Helpful Report

Posted 6 years ago

“Appalling condition of flowers sent to my elderly step father for his birthday. No response and after 22 mins on hold on my mobile I ended the call.”

Helpful Report

Posted 6 years ago

“My wife has just received 30 Roses. Four of the flowers were brown mush the rest we had to take the outer petals off because they were brown and damaged. Supposed to have been dispatched the day before, flowers never rot in a day. Sent an email to complain only to receive a reply saying at this time they will not be able to deal with my complaint.”

Helpful Report

Posted 6 years ago

“Sent some flowers to a friend, and half of them were dead!! No one answering the phone. Rubbish.”

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Posted 6 years ago

“Ordered a card for my mums 90th birthday on 21/4/20. It still hasn’t arrived. No one to answer the phone or respond to emails. Shocking !!!!”

Helpful Report

Posted 6 years ago

“Used them for the first time ever card never turned up, must of been delivered to the moon as my friend didn't receive it... thanks moonpants the first time ever I've never given a card to my best friend. Ordered on 16th April never received save your money buy a card locally use a Stamp the old fashioned way.”

Helpful Report

Posted 6 years ago

“Ordered two cards the same day one arrived on time and another took over a week how can this be, when got in touch got a rude email”

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Posted 6 years ago

“Didn’t get the card to the person I was giving the card to in time. Ruined our anniversary”

Helpful Report

Posted 6 years ago

Moonpig.com is rated 1.5 based on 1,353 reviews