“Morrisons Dover Kent.
Is this store likely to close soon? I wonder as there are less and less manned checkouts open. This morning only three, and each one manned by a female supervisor. Seems three more staff have left. Not all Morrisons stores are like this one and seems it is a management issue, and has been for a long time. Inside information. That being the case, and there are staff in that store very capable of running it, who do Morrisons tolerate it. They must surely be aware what the problem is.”
“First off I love Morrisons stores, recently I had to purchase a rain coat having left mine behind when I went on holiday to North Devon. I was delighted to find a sage green rain coat in the Nutmeg range in Bideford Morrisons as we were expecting some rain on our week away. Sadly, although it was supposed to be shower proof I would have stayed drier wearing just a sweat shirt. Water soaked through the back of the neck and around the waist. It cost £30 and although I have spoken to their customer service people I have been told that it will be at the store manager's discretion. Can I suggest that these products are tested before descriptions are included so customers are not mislead?”
“Shocking treatment by staff...I did not deserve to be spoken to in such a rude and hostile manner ,had I been rude or hostile in the first place I could understand but I wasn't, the experience left me very upset.”
“I have shopped at morrisons for many years. Also spend over £200 each week.The latest voucher offer was not explained.I waited 30 minutes before I was able to speak to a person,who then told me that I had not qualified for my vouchers. I will not be shopping in morrisons again.
Mrs Sue Southall”
“I found a bug packed inside the packaging of a chicken satay meal deal it was disgusting and they hardly compensated me for the horrible experience. It’s put me right off. Terrible un hygienic and bad service. Won’t be bothering with them again”
“app is pointless except for tracking your customers, None of the till staff bother asking if you have it, other stores always remind you to get it scanned.
Shop floor staff always look dejected and unappreciated, appears they want to be there even less then I do (Taunton branch)
We use to get all our main shops here but have moved to another retailer in the town.”
“Had my online delivery today & these are what were sent.What is the point of online delivery when you have to go back to a Morrisons store to get them changed? I asked to speak to store manager (Bramley,Rotherham)who although polite just gave me excuses.I've e-mailed them anyway to see what they have to say about their pick& packers.”
“Always helpful, bringing my shopping to the kitchen door as I'm disabled. Very green delivery - drivers who are early always use my mobile number to check whether early delivery is convenient. Great for Morrisons carbon footprint, plus they remember to collect their plastic bags from us. All they need to do now to be perfect is swap to thick paper bags, like all of France and any Amazon food delivery!
Occasionally, something is out of stock. No drama, either offered substitution or apology. It's not Morrisons doing that COVID and supply chain problems exist.”
“On 19th Aug. had a delivery, 4 packs of cigarettes missing. Told I would get a refund, this still hasn't happened. This week again ordered 5 packs of cigarettes, this time none came. Phoned customer service twice, on first occasion I was told the depot manager refused to take responsibility and the driver said I'd checked the bags on the door step - LIE. Even went to local store as I was told to but they can't do anything, After 9 years of home deliveries I am in two minds to stop.Made to feel like I am a liar by the depot manager & driver. Terrible service.”
“I've noticed that the cafe in Worksop morrisons is not as tidy anymore over the last few weeks that we've called we had a job on finding a table that was not full of pots even though it wasn't busy at the counter there was lots of food on the floor as well. The cutlery tray isn't filled regularly we've had to ask for spoons on a few occasions. I saw one member of staff take two plates of a table look round at all the full dirty tables and just walked off I think this needs looking into because it's not good for other customers.”
“I opened my broccoli and a large green worm fell off to the kitchen counter. As it was green, I picked it up thinking it was a piece of broccoli, but I obviously realised it was not. I got in touch with the customer service team, who took 5 days to reply to my email. They asked me to call a phone number and use my Case reference number. So I did and the person on the phone had no idea what I was talking about, nor did they want to help. They asked to get in touch with the email and ask for more details (whatever that meant). I emailed them and they never replied. Really poor hygiene checks and even worse customer service”
“Food To Order Not as advertised.
Ordered using Food To Order for part of a buffet for a funeral, food was ordered to collect between 10-11 but wasn't ready at 10:15, was left standing waiting for 40 mins whilst the girl was going round the store collecting items off the shelf? They advertise as if the items are provided as platters but they aren't, the sausage rolls were thrown on top in the cartons they come in on the shelf, ordered the larger quiches but was given the standard smaller quiches that are only £1.75, still in their boxes so stuck at a wake trying to cut quiches with wooden forks. Items were missing from the grazing boxes but wasn't even told on collection yet still charged full amount!! Rang Customer Services who couldn't care less, was offered a token £20 refund that barely covered the amount of missing/overcharged items but as a voucher if I wanted it in money I have to go to the store to get the refund though I'd have to then take it up with the store manager first. They can take a deposit online but claim not to have the ability to refund the money back to your card. Appalling service all round making a stressful time even more so with the attitude of the people working there.”
“Just had my home delivery. Most of the stuff l ordered was either out of stock or substituted with things l didn't want.
The reason l stopped shopping with Morrisons months ago was due to this fact and as l was offered free delivery and a money off voucher recently l decided to try your services again. Hoping things had improved. Nothing has changed. Still lots of items unavailable. Which is very inconvenient.
I order online as I'm disabled and it's a help to me to get my groceries delivered. But due to the fact that much of what l ordered is not available l will now have to ask someone to shop for me at my local supermarket to get the things you couldn't deliver. So it's pointless using your online service. I understand that supermarkets may not have every item in stock for every delivery but Morrisons is by far the worst. l definitely won't be ordering from Morrison's again. I'm deleting my account.”