“Worst home delivery service ever provided by the Wellington Telford store, don't bother has they wont be able to fulfill simple items such as bread and milk 5 days in advance when we did our shop. literally an hour or so before our delivery was due they put alternatives in as they didn't have the items we wanted and then tried to charge us double for privilege, talk about rip the customer off!! these were obviously refused at the door. Avoid Morrisons home delivery like the plague, no wonder they are viewed as a last century supermarket. Think i will go back to Aldi to do my shopping in future, least they can fulfill your requirements in terms of item availability. Think you need to sack your supply chain management as they are obviously useless!!!”
“Will not be returning to Stewart field Eastkilbride. No social distance. Obviously their business is more important than customers health. Also when I paid for my shopping. I had to show my receipt to the cashier, before I could take my chewing gum, i forgot to bag. It was ridiculous to the point of laughable. As if Iam going to bag my shopping, pay for it, then steal chewing gum in front of the cashier. My husband and I do alot of shopping in Morrisons. Won't be returning. Went to Sainsbury's at Eastkilbride and they only let a certain amount of people in. So obviously they care about customers health, by making sure social distance is adhered to.”
“Most of my order was not delivered with no explanation why, cannot actually speak to my local shop or Head office about it as they are too busy feeding the nation. This company does not know the meaning of customer service.”
“I placed an order on the 25/06/2020 and I still haven’t received it. It is with Hermes since 05/06/2020. I’m not sure I will ever receive it. They are very good at taking payments but definitely not ensure deliveries are made.”
“Told to leave because only one person allowed at self serviceheckout. As I am disabled I was with my carer who was helping me shop. I felt I was not welcome and left the shop. It took several hours for me to calm down as I was so angry. Seems to me disabled people are not welcome if they have a carer with them. The supermarket is Morrisons in Alloa Scotland.”
“Tried to do a click and collect yesterday from the Plymstock store. Not sure why Morrisons are offering this service when most of the items are coming up as out of stock. It was a complete waste of my time and abandoned the order. Very disappointed, will try other supermarkets in future.”
“Bought a few ready made meals which looked delicious but sadly absolutely tasteless.
First one I binned, put another in oven for my dinner and ate (under protest) half and also binned that
I don't often shop at Morrisons and was quite excited to try something different but oh so dissapointed.
Things seem to have gone downhill for this store.
Sorry Morrisons.. I won't be back!”
“Visited Parkgate Morrisons in Rotherham yesterday lunchtime. I was appalled to see that every checkout was open. Obviously there are too many people in the store if every checkout needs to be open. It was worse than Christmas. People were queuing right down to the freezers to pay for their groceries. I'm not sure how anyone is supposed to distance themselves in those situations.”
“Had no que brilliant got what I want brilliant long que to get to check outs but went quick brilliant got to checkout half way of putting my shopping on the belt the cashier (Maderlaina I think her name was ) started to put items through the checkouts by the time i finished loading the belt most my items was rammed the other end i could put my bags on the check out there was no room i felt rushed and i was happy when she asked to pack my bag there wasnt any where she could put a bag to help pack so i said i was ok while packing a man came with in 4 inches of me waiting for customer services to help him with his problem why que 2 metres apart take care not to get to close to people for the staff to allow a man 4 inches away from me I have had breast cancer and I have no immune system not good is it when I got to my car I had to repack my bags because some was to heavy I have been a customer at morrisons pendeford for fours years been going every week been really happy with the store especially through this horrid virus could praise the staff and things that have been put in place to gave this experience may be small to some people but I didn't like the way things was rammed the other end of the checkouts and the man standing 4 inches away and having to repack my bag at the car morrisons pendeford you let me down today”
“I live in Malvern. Since the very start of the lockdown I have only gone into the shop 3 times in the past 10 weeks. This is because of the poor organisation or lack of it with social distancing.
Every time I've gone there as been no queueing on entering and I've seen whole families in there. Also staff in the isles aren't attempting to social distance and some I've seen standing around chatting close together.
Of all the supermarkets Morrisons in my view have been the worst with social distancing and also poorly stocked shelves.”
“ROTTEN Cauliflower . Had a delivery last week and the cauliflower was putrid smell yellow leaves and the heart of it was yellow and black. Somebody asked me for a photo today of the cauliflower. There was no way I was keeping a mouldy cauliflower from last week that smelt putrid in my kitchchen for 4 days. I didn't keep it in my kitchen for one day as it went straight in the dustbin. I am a pensioner and am isolating as I have a heart and lung problem so cannot get to the store for fresh veg. Never shop on line at Morrisons ever again.”
“I ordered and paid for a litre bottle of Gordons Gin. However, only a 70cl sized bottle was delivered.
I contacted Morrisons customer support who stated that I have to visit their store in person to obtain a refund. The other option would be to hand it over to the driver on my next delivery.who may refuse to accept it.
For chronic health reasons, my wife and I are self-isolating and have no wish to visit any supermarket.
I believe that I am not alone in feeling ripped off. Morrisons have lost another long term customer.”
“Shopping Gravesend branch today and no social distancing with staff or shoppers as so crowded. Letting in couples, whole families and groups of friends. A single shopper was a rarity. Shoppers just walk up and stand almost on top of you as if social distancing is over, not 6 inches away let alone 6 foot. Morrison’s need to get a grip.”
“Ordered an online shop didn't arrive when I rang the store they said that they would call me back but didn't . Call again to be told it was coming in an hour and a half still didn't come. Never going to use morrisons again rude no customer service . Finally got refund never use this company.”
“Morrisons do their own fresh items packing. Like strawberries etc. This is why there is no high quality involved. Twice recently I have bought their Wonky strawberries and had to throw most away. Not because the dates were out but simply due to their usual bad quality. Bananas are gteed to be on their last legs as are most other fresh fruit items. Instore baked items such as tarts etc will almost certainly be either out of date or on last day of BB. At the moment in my local Dover store you are also up against staff not wearing any sort of protection whatsoever apart from checkout staff. The rest of the staff do not seem to know the difference between six inches and six feet. Makes a mockery of having to queue up outside to get in. Obviously this reflects on bad management. Maybe the manager/manageress can fix this.”
“Your new online home delivery service is a complete joke, and must be a hugh embarrassment to the company, hardly any fresh stuff available to order, non fresh stuff is hit or miss if it's available for order, goods come short dated and damaged, and now less than 24hrs before delivery you cancel the order. However uptill you changed your online service these problems hardly existed.”
“Delivery was 35 minutes late 10.35 pm. Items missing. Invoice did not add up . Hopefully will get a refund . This is third delivery. First fantastic . Second ok. Third rubbish. Will never use again.”
“morrisons aberystwyth - would you eat a trifle from your shop if you witnessed two of your own staff stuffing the ingredients in the container with there fingers , well that is what i witnessed today 25/05/2020 , they had there fingers in the syrup of the tangerine segments and proceeded to put the segments in to the trifle and then go on to peeling a kiwi fruit - not washing hands - then putting the fruit into the trifle - and then wiping there hands on the clothes they were wearing - i did inform the shop manager about my hygiene concerns but he was not bothered in the slightest ,,,,,,,this is very worrying”
“Ordered a £30 food box on 6th may for delivery on the 13th. Got email on 13th to say I might get it 16th not sure, I phoned morrisons said I will get it 16th no explanation why. Received my nhs box on 16th no email to say what time arriving, when arrived missing items. My partner ordered a meat pack received on 14th half of meat missing. Will defo not be using them again. Supposed to be looking after nhs staff I am also isolating due to health reasons. Shop elsewhere if possible”
“Awful stressful experience shopping at Jarrow Morrisons 30 minutes ago. No staff to clean trolley handles or shopping basket handles, staff directing shoppers to checkouts which were busy with queuing shoppers meaning not the recommended distance between them whilst the checkout supervisor was standing chatting away. I complained to the Manager on leaving the store but he said 'well things were operating well before' to which my response was 'well they are not now'. Another thing which I reported on the website 2 weeks ago, and which was not responded to even though I gave my email and mobile phone number, that the security staff on the door were allowing many people to enter the store at one time rather than the one in one out policy adopted by other shops. The security staff were at times also standing smoking, chatting and barely taking any notice of the customers waiting to exit or enter the store! South Tyneside has one of the highest numbers of C19 positive people and also some of the most deprived people. Please get your act in order Morrisons and try your best to protect your customers. I have to say I will definitely not be returning to the store, I can name 3 or 4 other supermarkets which are taking more care that you are at this store and I shall be using their services in future whether their prices are more expensive or not. I would welcome some one contact me via my email address.”
